We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
“Estancia en Smartflats”
other travellers have booked this property
Bookings for this home are first-come, first served. Lock in your dates before they are gone
Check Availability
Request to Book
Make Enquiry
Very good
5 reviews
This property is not available for these dates.
Don't give up! Enquire about other rentals just like this one that are available -
Show all rentals available
Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Brussels

Reviews from our community

Very good - based on 5 reviews
Write a Review

Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
lilylazer
lilylazer
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Okay Flats, TERRIBLE Management”
Reviewed 5 February 2018 for a stay in January 2018

Long story short: nice flats, TERRIBLE management. I really wanted to love these guys, and I truly hate leaving negative feedback. I even gave the management ample time to right their errors in my stay, but unfortunately the honest review has to come through.

I booked these flats specifically for the bathtub (c'mon, it's amazing!). Upon arriving in Brussels, I received a phone call to disregard the information I'd been sent for checking in because the flat I had rented "wasn't available." Cool, no problem, I was being moved down a few floors in the building. I waited for my e-mail, checked the spam folder, called the number back, called the SF help line that's supposedly open 24/7, downloaded the app to get in touch, and...nothing.

By 8 p.m., I'd exhausted the contact options, and I had no choice but to access the flat I had been originally given. It was covered in plaster dust, had a scaffolding in the living room, and other building supplies scattered throughout. And? No bathtub. At least the bed linens were clean, and I spent the night. Again, I know things happen/fall through the cracks, especially on Fridays, so I wasn't particularly bothered - I figured they'd make things right later one. Saturday morning dawns, I finally got a message via VRBO with the way to access the proper flat. No plaster dust in this one, hooray! The towels are bit musty, still no big, beautiful bathtub to soak in, and the locks on the door are...well, quite fragile, but again, I'm not really one to fuss. I politely requested that they refund the cost of my first night's stay, and received no answer. Whatever, I was bound to enjoy my few days in beautiful Belgium, and I'd deal with it when I came home.

Fast forward to today, a week and a half later, and I've still yet to receive even a polite "shove off" to my requests for them to make this slip-up right. If I was asking for a full refund, I could understand this attitude, but here we are - radio silence, no refund, and quite the salty customer. Renter, be ware!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Feb 2018
Dear Mary,

I have reviewed your case and I truly apologize for the way your reservation have been handled. This is clearly not the kind of service we aim to provide and there is obviously have been an issue in our communication with you.I will further investigate why the emails didn't get through and most importantly why the help line hasn't been able to answer your repeated calls. Once again I truly apologize for the lack of responsiveness and I will make sure this does not happen again. I know that since your review, our team has responded to your email.
I remain at your disposal if you wish to discuss this further.
Tatiane, Quality Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chadoming...
Huelva, Spain
Level 1 Contributor
4 reviews
Reviewed 12 July 2018 for a stay in July 2018
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yara D
Level 5 Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 May 2018 for a stay in April 2018
Google Translation
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 May 2018
Thank you for this review. Sorry not to be able to respond in Spanish. We are glad you enjoyed your stay with us and we hope to see you again for your future stays :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enter dates for more accurate prices
2 guests
Adults2
Children0
Apply
Do you own a holiday rental? List it here.
Extra income
Earn money by renting out your home. With no up-front fees and no contract, you keep more for yourself.
Easy to manage
Confirm bookings in one click and track everything from enquiry to check-out – even while you're on the go.
Trusted by travellers
With millions of reviews and protected online payments, TripAdvisor helps travellers book your home with confidence.
Set up your free listing