A preliminary comment: readers of those reviews ought to be aware that the “Coup de Coeur” consists of several different locations in the centre of Brussels. My review relates specifically to their apartments located on Sainte-Anne street; I can’t comment about other locations.
There are definitely some positive aspects to this place. First and foremost, for the price, the size of this two-bedroom apartment is quite satisfactory, as is the equipment: fully equipped kitchen with normal and microwave ovens, dishwasher, Nespresso coffee machine; digital TV and iPod docking station etc. The location, close to the Grand-Sablon market square, is excellent (right in the historic centre but less outrageously touristy than the Grand-Place…).
But there were significant negatives as well. To start with, the building’s entrance looks shabby; the door is next to a huge pile of rubbish, and the entrance corridor was full of waste and construction material… Next, the general cleanliness of the place leaves a great lot to be desired! It looked like floors were seldom – if ever – cleaned. Some elements of the bathroom, like the rotten wooden plinth at the base of the tub, were in desperate need of repair. Blankets were stained.
But the most unpleasing aspect of our stay was the quality of the welcome (or rather lack thereof…): very cold and arrogant when we arrived (not to mention the most impolite and inappropriate practice of criticizing other guests before me e.g. “those Japanese tourist who don’t understand anything”…), it turned into a little drama a few hours later when the owner pretended my credit card was refused (I’ve used it all over the world and this never happened, and it was still working in several other places the following day!); the owner (Charlotte) tried to contact me by multiple means in a sort of panic so that I had to switch off my mobile to stop this harassment, after having duly indicated that this could easily be settled in the evening or on one of the following days… As we came back to the apartment we found a note from the management urging us to contact them ASAP… which we did, after which they came at 8:30pm on the same day requesting immediate payment, although the first night had already been paid for months!
- Official Description (provided by the hotel):
- In the heart of Brussels, close to the Sablon, the antiques district, the Square and the bustling Grand Place, in a private house of the 19th century completely renovated in 2009, LE COUP DE COEUR welcomes you in its guest rooms of charm. ... more less
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- Also Known As:
- Le Coup De Coeur Hotel Brussels