We had a work agreement with this hotel for a year and have now cancelled it.
We were given a dirty and used room (slept-in and unmade bed, used bathroom, etc.) then offered another used and dirty room, both without great shame or apology, then transferred to a separate hotel with only the offer of free breakfast as compensation. We have been given other rooms that already had other sleeping guests in them. We have rented the meeting room with no clear answers on questions regarding what would be available in the room (i.e. white screen for projection, etc.) and upon arrival on the day of the meeting not only was that item missing but the reception staff was completely unaware that we had even rented the meeting room to begin with! Despite the relatively nice appearance of the lobby, many bedrooms are run down, with some torn curtains, some old carpets, sometimes smelly bathrooms and dark rooms due to dimmed lighting. The lighting is green/red mood lighting and it is impossible to have normal, bright light for working in between meetings, in the mornings or at night. There is no room service, no coffee/tea-making facilities, no bottled water in the room, they sometimes forget wake-up calls and if a light bulb breaks they won’t replace it until their housekeeping staff comes back on duty. One of our VIPs also had an incidence with stolen credit card information. To be fair, as soon as he warned the hotel about it, he got a personal call from the apologetic manager and was told that they had arrested the person responsible. However, it is the first instance of credit card fraud that our well-traveled VIP had encountered internationally in his 50+ years.
In summary, this venue has some much-needed improvements to make internally if it wants to call itself a reputable business hotel. It does not provide four-star service (more like two-or at best three stars) and is not a serious venue for hosting business travel or holding meetings. The reception and housekeeping staff in particular were unprofessional and sorely incompetent. The restaurant staff were not much better except for one waiter who works in the mornings. This hotel is currently better suited to backpackers and low-budget tourists looking only for a comfortable mattress and central location and who are generally unfussed about everything else.
- Official Description (provided by the hotel):
- The 4-star deluxe Sandton Brussels Centre boosts 70 comfortable and contemporary air conditioned guest rooms, an intimate lounge, two meeting rooms and underground private parking. Needless to mention, wireless internet and business facilities are at your disposal. ... more less
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