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“Unsuited for business travel, but generally be wary of this hotel”

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Sandton Hotel Brussels Centre
Ranked #39 of 198 Hotels in Brussels
Certificate of Excellence
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Unsuited for business travel, but generally be wary of this hotel”
Reviewed 21 October 2013

We had a work agreement with this hotel for a year and have now cancelled it.

We were given a dirty and used room (slept-in and unmade bed, used bathroom, etc.) then offered another used and dirty room, both without great shame or apology, then transferred to a separate hotel with only the offer of free breakfast as compensation. We have been given other rooms that already had other sleeping guests in them. We have rented the meeting room with no clear answers on questions regarding what would be available in the room (i.e. white screen for projection, etc.) and upon arrival on the day of the meeting not only was that item missing but the reception staff was completely unaware that we had even rented the meeting room to begin with! Despite the relatively nice appearance of the lobby, many bedrooms are run down, with some torn curtains, some old carpets, sometimes smelly bathrooms and dark rooms due to dimmed lighting. The lighting is green/red mood lighting and it is impossible to have normal, bright light for working in between meetings, in the mornings or at night. There is no room service, no coffee/tea-making facilities, no bottled water in the room, they sometimes forget wake-up calls and if a light bulb breaks they won’t replace it until their housekeeping staff comes back on duty. One of our VIPs also had an incidence with stolen credit card information. To be fair, as soon as he warned the hotel about it, he got a personal call from the apologetic manager and was told that they had arrested the person responsible. However, it is the first instance of credit card fraud that our well-traveled VIP had encountered internationally in his 50+ years.

In summary, this venue has some much-needed improvements to make internally if it wants to call itself a reputable business hotel. It does not provide four-star service (more like two-or at best three stars) and is not a serious venue for hosting business travel or holding meetings. The reception and housekeeping staff in particular were unprofessional and sorely incompetent. The restaurant staff were not much better except for one waiter who works in the mornings. This hotel is currently better suited to backpackers and low-budget tourists looking only for a comfortable mattress and central location and who are generally unfussed about everything else.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2013

Stayed for two nights. Oct 2013. 3rd floor, facing the road. Bathroom had seriously bad drain smell in both mine (302) and a colleague's (310) rooms. Told reception, who didn't seem overly surprised, but said they would get maintenance to look at it. It didn't get fixed. The worst bit was the laundry lorry, which parked outside between 00.30 and 01.30 each morning and systematically loaded and unloaded about 8 large metal trollies of laundry on the rear lift of the lorry. Very noisy. Would not stay here again or recommend.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mpjonesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 October 2013

I had the impression that it is a nice hotel at a central location. The location is good indeed, but the quality of the room is poor. Initially I got a room that from the first moment I entered it was stinking. Fortunately the reception personnel was quite polite and offered to change my room. The now one was better, but the walls were dirty as in the first room and in general the atmosphere is not similar to a 4 star hotel. The pictures create different impression.
The worst experience was the toilet that was not properly cleaned and this was disgusting...
Internet connection very slow... Impossible to work.
Will not stay here again. Novotel is much better.

Room Tip: It is a solution only if the rooms are super cheap and there is no other hotel available. Novotel a...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Katerina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 October 2013

Nice enough room and clean. Bit dark even with all lights on. Plug missing from sink. Elevator door slammed into my Mums arm injuring her. Wifi kept disconnecting

PROS
- comfy beds
- nice shower
- quiet
- close to Grand Place
- free wifi (albeit kept disconnecting)

CONS
- no fridge/minibar in room
- no room service
- no tea/coffee making facilities in room
- staff happiness/ politeness a bit hit n miss
- not really worth price IMHO

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colombo, Sri Lanka
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 September 2013

May be considered a superior 3 star by world standards, ? 4star by Europe. No tea/coffee in room. No mini-bar though I didn't miss this. However they have a cooler which is very handy for things you may need to store. Wardrobe very small, specially for 2 persons and if you are staying a bit longer and don't like to live from your suitcase. TV channels poor but at least there are news channels. One real downside is no complimentary water. I thought this is a very petty practice as this is hardly a luxury item. Those of us who travel on long plane journeys are waiting to refresh ourselves with at least some water. Luckily I noted this from previous reviews and brought my complimentary water from the flight. On the up-side relatively large, clean and quiet room. And at last an European hotel with free Wi-Fi. Though rather slow, connecting was easy and no interruptions unlike mentioned by some others. May be being on the 2nd floor helped. Being able to access email and Skype from my room without crowding with a dozen others in a corner of the lobby was great. Reception very helpful, even walked out of the hotel to point out a mini mart where I could get some essentials, 2 minutes walk just opposite Central station. Hotel very centrally located, walking distance to the Cube (conference center), Grand place and other sites. Unlike a lot of other European cities felt quite safe in this part of Brussels. Breakfast, thought not extensive, had a good variety and was excellent. Again I must comment on excellent staff. Overall a very good hotel to stay in.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rogun23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 September 2013 via mobile

This is an economy business traveler hotel. Upon entry into the lobby, the walls are scuffed and dirty and the carpet is badly stained. Staff is friendly and helpful, but is limited to a skeleton crew. The room was modern but sparse, and well worn. For example, the bathroom walls were water-damaged and had a number of sticky residue spots from things that were apparently affixed to the walls at one time, but removed. Shower is modern in appearance, but doesn't prevent water from spraying on bath floor, and there was no shelf, dish or place to sit the shampoo or soap in the shower. Not a lot of thought was given to the usefulness of the furnishings and fixtures. Seems like this hotel has been missing regular maintenance for some time. Decent location about a 10-minute walk to Grand Place. Not a 4-star hotel by any stretch of the imagination, though.

Stayed September 2013, travelled with friends
Helpful?
Thank RoxxinTampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2013

Perfect hotel in the city center of Brussels. Comfortable rooms and bathroom. Shower is good!
Nice and good bed. You are ofcourse in the city centre, so you will hear some city-noise.
Breakfast buffet with fruits, yoghurt, eggs, croissants, etc. A perfect European breakfast.
The hotel also offers a parking for those who travel by car. Very pleasant and friendly staff!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simoon01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandton Hotel Brussels Centre

Property: Sandton Hotel Brussels Centre
Address: Rue des Paroissiens 15/27, Brussels 1000, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #39 of 198 Hotels in Brussels
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sandton Hotel Brussels Centre 4*
Number of rooms: 70
Official Description (provided by the hotel):
The 4-star deluxe Sandton Brussels Centre boosts 70 comfortable and contemporary air conditioned guest rooms, an intimate lounge, two meeting rooms and underground private parking. Needless to mention, wireless internet and business facilities are at your disposal. ... more   less 
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