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“5* for a great front desk, nice concierge and top location...” 5 of 5 bubbles
Review of Hotel Amigo

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Hotel Amigo
Ranked #3 of 200 Hotels in Brussels
Certificate of Excellence
Trinidad and Tobago
Level Contributor
1,069 reviews
241 hotel reviews
common_n_hotel_reviews_1bd8 624 helpful votes
“5* for a great front desk, nice concierge and top location...”
5 of 5 bubbles Reviewed 30 December 2013

This is the Hotel you want to stay if you come to Brussels to enjoy the nightlife in the inner city /
just do not travel by car, as this is super complicated - and you need a bit of guidance via the phone... but do not be shy, the Concierge helps in an ever lasting manner.

Top job to the Amigo Team.
Thanks

Stayed December 2013, travelled with family
Helpful?
1 Thank FOL-1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric F, Manager at Hotel Amigo, responded to this review, 2 January 2014
Dear Guest,

Thank you very much for taking the time to share on Tripadvisor your impressions on your recent visit with us.

We are thrilled to read that you had an overall pleasing stay and appreciated our staff members’ genuine service.

We definitely look forward to welcoming you back very soon.

Best regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,223 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (256)
Date | Rating
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English first
Haifa, Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

we were in brussels for the christmas market the first week of december and we choose the amigo at the grand place wich is the heart of the city
we came for 4 nights ' we were greeting by a very friendly staff ' and we were surprised to get an up grade to a larger room . the hotel is very nice the room was very clean ' confortable .
the breakfast is absolutly delicious in a very design decoration
the concierge very helpfull with about what to do in the city and the location just great at the grand place but very quiet also
we did enjoy our staying at the hotel very chic and cosy

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brigitte a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric F, Manager at Hotel Amigo, responded to this review, 2 January 2014
Dear Guest,

Thank you so very much for your high praises in regards to your recent stay with us.

This testimony will be shared with our associated so they can appreciate their daily commitments bear fruit.

My colleagues and I look forward to hosting you in the near future.

Kind regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
275 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed 29 December 2013

Enjoyable stay over Xmas with a few issues; no airport pick up, breakfast woefully slow and serving staff clumsy. However, this was offset by the general friendliness of staff (particularly the bar manager and concierge) and the hotel facilities. Location is unbeatable, although it can be a little noisy.

There is some additional effort required by the management team to bring this back into the "Leading Hotels of the World" category.

Room Tip: Be aware of noise for street facing rooms.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank r15xeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric F, Manager at Hotel Amigo, responded to this review, 2 January 2014
Dear Guest,

Upon careful review of your feedback, I am saddened to read the lukewarm satisfaction about your stay -mainly due to the unsatisfactory experience at Breakfast-; please accept my most sincere apologies and rest assured that I am going to personally follow up on this shortcoming.

I would be honored to be your privileged contact person for a future reservation and my colleagues and I will ensure to do our utmost to recover your good will.

With kindest regards I remain,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 28 December 2013

Unbeatable location just a block off the Grand Place. The service was highly attentive from the moment I left the taxi throughout my stay. The room was lovely with many amenities. The lounge seemed like an amiable place for a drink and the on-site Italian restaurant that also served breakfast was quite decent.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SoCalMomPasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric F, Manager at Hotel Amigo, responded to this review, 2 January 2014
Dear Guest,

Thank you so very much for your raving review.

What a genuine pleasure to learn that you had a memorable moment with us.

All the Amigo Team is looking forward to welcoming you back very soon and wish you a happy new year.

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 28 December 2013

We spend a weekend in Brüssels and stayed at the Amigo hotel. The location cannot be better, right behind the Grand Place, most is in walking distance. The rooms were fine, breakfast was good. Both the concierges we talked to were very helpful and friendly.
I will give 4 stars however because the service at the bar could be better. We were there twice, the first time before dinner to have a drink. The service was very very slow, it was quite astonishing actually as the bar was not totally full. The second time was when the breakfast room was too crowded so we were led to the bar where they had set up a breakfast place as well and served exactly the same. I must admit that I liked it much better in the bar because it was really less busy and loud, but here the service was really slow and bad. It took them ages to serve coffee tea etc. and when after 30 minutes the ordered eggs came, they were cold.
It's really a pity, if they just improved a bit on the service at the bar the hotel would be without competition in that area.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Katamete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric F, Manager at Hotel Amigo, responded to this review, 2 January 2014
Dear Guest,

I am grateful that you took time to share your impressions in regards to your recent stay with us.

While I read that you had a pleasant moment with us and that you benefited from our Concierge bespoke service, I have duly noted your remark concerning the speed of service at the Bar; please accept our sincere apologies and this shall be included in our qualitative planning.

It would be our pleasure to welcome you back at the Rocco Forte Hotel Amigo Brussels in the not too distant future.

Kindest regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
55 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

- Location location location, the hotel is in the heart of the brussels square, lots of restaurant, shops and everything. chocolate centre.
- Great breakfast,
- rooms are nice and large, amenities excellent.
- service is good

After Paris hotels, this was like a breathe of fresh air, service was outstanding, and had a very pleasant stay.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank adrah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... H, Front Office Manager at Hotel Amigo, responded to this review, 27 December 2013
Dear Guest,

Thank you very much for taking the time to share on Tripadvisor your impressions on your recent visit with us.

We are thrilled to read that you had an overall pleasing stay and appreciated our staff members’ genuine service.

The Amigo staff & the Management wish you and those around you a wonderful New Year!

We definitely look forward to welcoming you back very soon.

With our warmest regards,

Gregory Montens
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey/Hampshire
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 December 2013

We stayed at Hotel Amigo for two nights and have just returned and we are delighted to be able to write this review!

Our trip was to celebrate a very special event, we booked a classic double room and arrived at 7am expecting to drop off our car and spend the day in the city before being able to check in. On arrival, our car was valet parked and luggage stored, the receptionist was friendly and helpful and said she would ensure our room would be ready in an hour and if we wanted to get breakfast, she would call us. Sure enough, by 8am they allowed us to check into our room which was perfect, right temperature, large comfortable bed, lovely bathroom, rooftop views and incredibly peaceful - perfect! We spent the day exploring and returned to find a card from the manager with a box of chocolates and a glass of champagne each to celebrate our special event - so thoughtful and most welcome! The turn down service at night went the extra mile and hung up our coats and tidied up the bathroom etc. Breakfast was included and absolutely gorgeous, staff extremely friendly and polite yet not intrusive. We ate in the restaurant on the second night and couldn't have been happier with the food and wine, again excellent service. The bar is also a great place to have a nightcap with complimentary snacks served with our drinks.

All in all, this was completely perfect for us, the location is why we booked this hotel and it was unbelievable to be so close to the Grand Place but the hotel exceeded our expectations and we can't wait to return with our daughters in the spring to further enjoy the city, the Sablon area in particular.

Thank you Hotel Amigo, you deserve every one of your five stars!

Room Tip: our room was on 5th floor on the south side at the end of the corridor, we had a very quiet and peac...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paddylily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... H, Front Office Manager at Hotel Amigo, responded to this review, 27 December 2013
Dear Guest,

Thank you so much for having taken the time to share your wonderful feedback following your recent stay with us.

Indeed, providing the highest level of attentive and friendly services is always at the top of our mind and it is a pleasure to learn that we have achieved your expectations.

The Amigo staff & the Management wish you and those around you a wonderful New Year!

We look forward to getting another opportunity to welcome you back very soon.

With my warmest regards,

Gregory Montens
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Amigo

Property: Hotel Amigo
Address: Rue de l'Amigo 1-3, Brussels 1000, Belgium (Formerly Rocco Forte Hotel Amigo)
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Brussels
#9 Romantic Hotel in Brussels
#9 Business Hotel in Brussels
#22 Family Hotel in Brussels
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Amigo 5*
Number of rooms: 173
Official Description (provided by the hotel):
Rocco Forte Hotels is delighted to introduce the Hotel Amigo, superbly located in the very heart of Brussels, adjacent to one of the most beautiful squares in Europe, Grand Place, close to Brussels' financial district and within easy walking distance of the antiques district of Le Sablon, Hotel Amigo provides a stylish and central base from which to explore the city. ... more   less 
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Also Known As:
Rocco Forte Amigo
Forte Hotel Brussels
Forte Brussels
Brussels Forte

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