We arrived at the hotel very early and were lucky to be given two out of three room immediately, with a little fuss half an hour later we received the third.
The rooms were clean and were of a decent size, extremely comfy beds.
The complementary water and the nightly re-fill's were very nice. The rooms would be even nicer if they had tea or coffee making facilities as a cup of tea within the hotel is very expensive.
We had breakfast included, on the first day we were not able to get a table big enough so had to sit separately which was a shame as we were on a family holiday, however the service and the food was very good. However on the second day which was new years day, the service was extremely slow your food arrived without the toast and when the toast eventually came it was stone cold. All food came at completely different times and you could tell there were not even staff to cope with how busy it was. We were able to pre-book a table that day so that we could sit all together.
On all three days we sat in the lounge area and had drinks/food, the service was slightly slow but manageable. However on the last day it took 30 minutes to get the bill we were in a rush to leave for the Eurostar and it was extremely slow and not that busy.
The concierge was also very helpful with recommending restaurants and calling ahead for us.
Overall, the hotel's location is the best, the features of the hotel are very nice however the customer service could be improved by having more staff. For a 5 star hotel the customer service does not represent the price.
- Official Description (provided by the hotel):
- Rocco Forte Hotels is delighted to introduce the Hotel Amigo, superbly located in the very heart of Brussels, adjacent to one of the most beautiful squares in Europe, Grand Place, close to Brussels' financial district and within easy walking distance of the antiques district of Le Sablon, Hotel Amigo provides a stylish and central base from which to explore the city. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ, Booking.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Odigeo, Southall Travel, 5viajes2012 S.L., Agoda, Hotels.com, Cancelon, Ebookers, Evoline ltd, getaroom.com and HotelQuickly so you can book your Hotel Amigo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rocco Forte Amigo
- Forte Hotel Brussels
- Forte Brussels
- Brussels Forte