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“Used to be a prison, now a first class hotel!” 4 of 5 bubbles
Review of Hotel Amigo

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Hotel Amigo
Ranked #3 of 200 Hotels in Brussels
Certificate of Excellence
Olivenhain, CA
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Used to be a prison, now a first class hotel!”
4 of 5 bubbles Reviewed 14 June 2014

The Hotel Amigo in Brussels is located adjacent to the Gran Plaz, Brussels most famous attraction. I was told it used to be a prison, but now it is a modern hotel with all the amenities expected of a 5 star property, including a high price per night. We were pleased with the outstanding service of the concierge, Mr. Haluk, who helped us to get some needed medicines during our stay. My only complaint was the terrible wifi and internet service. We were charged 20 Euros per day for high speed internet, unheard of for a 5 star hotel these days. To add insult to injury it didn't work! Fortunately, we were credited for the 20 Euros on checkout, only after I complained. For that reason I am unable to give the hotel 5 stars.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joseph858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydie C, Public Relations Manager at Hotel Amigo, responded to this review, 17 June 2014
Dear Joseph,

I am grateful that you took time to share your impressions in regards to your recent stay with us!.

While I read that you had a pleasant moment at Hotel Amigo, I have duly noted your remark concerning internet service. Please allow us to express our sincerest apologies.

It would be our pleasure to welcome you back in the not too distant future.

Kindest regards,

Lydie Caruana
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,223 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (256)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2014

We stayed for 3 nights and had a perfect time. From the moment we walked in until we checked out, everybody was extremely helpful and pleasant. Just steps from the Grand Place, Hotel Amigo is the perfect hotel to stay at. Would highly recommend it and would defiantly stay here again if I ever come back to Brussels.

Room Tip: We had a room on the fifth floor and really only heard street noise when the window was open.
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Catherine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydie C, Public Relations Manager at Hotel Amigo, responded to this review, 17 June 2014
Dear Catherine,

Many thanks you for your kind review!

We are very happy to learn that you had a fabulous experience at Hotel Amigo!

We look forward to welcoming you back in the near future.

Kind regards from Brussels,

Lydie Caruana
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
240 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

My husband and I stayed for three nights in a Classic King at the end of April. I did a lot of research and everything I read kept pointing me to Hotel Amigo, and I'm glad we stayed there.

The hotel and staff were top notch and accommodated us with everything we asked. I debated paying a little more for a Deluxe King, but the Classic King was sufficient and we did not feel closed in at all. The bathroom was very nice and spacious and always had shampoo / conditioner / lotion replenished.

The location is superb! We are less than a short block from the Grand Place and two streets from the train. I guess you could say that it was a drawback being so close to Grand Place with cabs trying to get there with all the people - but we wouldn't stay any other place.

We did not try the restaurant - similar to other posts I wasn't willing to pay 30 Euro for breakfast. However - keep in mind that there are not tons of breakfast options that are open early in the area. We tried finding a place at 8 am one morning and found that most places don't open until later.

They have a business center with two computers - which we found very helpful. Wifi was free as well - you just had to log in every 24 hours.

All in all - a great hotel and completely top notch. I would highly recommend it again if ever in Brussels.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JenniferLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydie C, Public Relations Manager at Hotel Amigo, responded to this review, 17 June 2014
Dear Jennifer,

Thank you very much for your recent review mentioning our top notch staff!

We look forward to welcoming you back in the near future.

Kind regards,

Lydie Caruana
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

A few steps away from the Grand Place, Hotel Amigo is perfectly located for a visit to Brussels. From the moment you arrive the service is exceptional and the staff are all very friendly and helpful. It's a 5 minute walk from the station but was easily done even with wheeled suitcases.

The hotel reception bar is a great place to get away from the hussle of the streets - it's so quiet in there you wouldn't know you were in the city centre and the cocktails were very good (and very strong!).

Will definitely visit this place again next time we're in Brussels.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jonnylegend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydie C, Public Relations Manager at Hotel Amigo, responded to this review, 12 June 2014
Dear Guest,

Thank you very much for your recent review mentioning our excellent service and friendly staff!

We look forward to welcoming you back in the near future.

Best regards,

Lydie Caruana
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level Contributor
106 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

No complaints here! Service from the moment we arrived was excellent. The rooms and public areas are comfortable and attractive. Breakfast was delicious and great that it started early enough that we could eat before leaving to catch a flight back to the States. The location is wonderful - right in the heart of things but tucked away enough to be calm. Really a wonderful experience.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank artprof13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydie C, Public Relations Manager at Hotel Amigo, responded to this review, 12 June 2014
Dear Guest,

Many thanks you for your kind review.

We are very happy to learn that you had a wonderful experience at Hotel Amigo!

We look forward to welcoming you back in the near future.

Kind regards from Brussels,

Lydie Caruana
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
62 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

Perfectly comfortable but not 5 star. Excellent bar but disappointing breakfast. Rooms and bathrooms spacious with a good turn down service when towels are replenished. Nothing wrong with the service level but perhaps some public spaces looking a little old! I didn’t like the early drilling – 6.30am or the guest bouncing a ball late at night! I can only assume he was on a different time zone. Very good location for the tourist sights.

Stayed June 2014, travelled on business
Helpful?
Thank MIckeyBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydie C, Public Relations Manager at Hotel Amigo, responded to this review, 10 June 2014
Dear Guest,

We are grateful that you took time to share your impressions in regards to your recent stay with us.

While I read that you enjoyed the Bar Amigo and our location, I am sorry to hear that your experience did not meet totally your expectations, please allow us to express our sincerest apologies.

It would be our pleasure to welcome you back at Hotel Amigo in the not too distant future.

Best regards from Brussels,

Lydie Caruana
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aiken, South Carolina
Level Contributor
343 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

I stayed in this hotel for 2 nights. It is located near to the Grand Place with a lot of attractions within walking distance. The hotel is a short walk from the train station. The staff was friendly and helpful. The rooms are a nice size, clean and the bed was conformable.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dale L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lydie C, Public Relations Manager at Hotel Amigo, responded to this review, 10 June 2014
Dear Guest,

Thank you very much from all of our team members for having taken the dedication to share your impressions on your recent stay with us!

Indeed, it is a delight for us to learn that you enjoyed our hotel’s facilities.

It would be our pleasure to welcome you back at Hotel Amigo in the not too distant future.

Best regards from Brussels,

Lydie Caruana
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Amigo

Property: Hotel Amigo
Address: Rue de l'Amigo 1-3, Brussels 1000, Belgium (Formerly Rocco Forte Hotel Amigo)
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Brussels
#9 Romantic Hotel in Brussels
#9 Business Hotel in Brussels
#22 Family Hotel in Brussels
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Amigo 5*
Number of rooms: 173
Official Description (provided by the hotel):
Rocco Forte Hotels is delighted to introduce the Hotel Amigo, superbly located in the very heart of Brussels, adjacent to one of the most beautiful squares in Europe, Grand Place, close to Brussels' financial district and within easy walking distance of the antiques district of Le Sablon, Hotel Amigo provides a stylish and central base from which to explore the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Travel Republic (UK), Expedia, Hotels.com, Odigeo, Priceline, Agoda and Southall Travel so you can book your Hotel Amigo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Rocco Forte Amigo
Forte Hotel Brussels
Forte Brussels
Brussels Forte

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