We chose the Plaza after some extensive searching, as the Prestige rooms appeared ideal for us travelling with a baby, the dividing curtain would allow us to separate the room without the expense of a suite...
We arrived at the hotel after the very short taxi ride from Gare Du Nord (it was raining and we had a lot to carry) to find a grand old hotel in the red light area, surrounded by sex shops and dodgy cinemas, which was a bit of a disappointment. We'd arrived at 1415, to be told that check-in wasn't until 1500. Our baby needed to burn off some enery from the trainride, however, so we ended up chasing here around the lobby until they decided to allow us to check-in. The room I was shown was clearly not a Prestige room as per description ,there was no dividing curtain, the precise reason we had paid more for that type of room. Reception smiled sweetly as they explained that there were 2 types of Prestige room ,we had the type without the curtain (perhaps I should now quote their website- "These large rooms, with high ceilings, are furnished with a king size bed and bath fully in natural daylight. You will be able to separate your sleeping alcove from the salon, closing the heavy pleated curtains. Attention for detail, graceful fabrics, elegant colours and beautiful flowers provide these suites with a romantic touch")
Apparently they did have one room with a curtain available, but that was a smoking room which we considered unacceptable. After a stand-off they magically found a room exactly as described in the website- in fact, it looks identical to the photo). It was clearly much larger than the first room they gave us, which I believe was probably a deluxe room (and cheaper).
So after the annoying start, the room was very nice, large and light with a good bathroom. The baby cot was the best we've seen in any hotel, even if we did need to get the height adjusted to make it remotely safe. Note that no tea/coffee facilities were provided, but a kettle was asked for and provided with no hassle.
In terms of food, we had no breakfast included, but the hotel is close to various cafes. The first night, with a tired, irritable child in tow, we decided to make use of room service. Unfortunately, at the Plaza the restaurant appears to close at weekends (!) and the room service menu is limited all weekend to the type that you only see between 11pm and 6am at other decent hotels, i.e. such delights as lasagne (clearly a ready-meal) or pizzas, which you pay through the nose for.
If it hadn't been for the problem with reception, and the woeful room service selection, I might have forgiven the poor location. The room was very good however.
All in all it is an ok hotel, but doesn't remotely compare with other 5* hotels I've stayed in in Europe for service and dining facilities.
- Official Description (provided by the hotel):
- The Le Plaza Brussels has 189 guest rooms and suites, each personalized with refined furniture, combining tradition and modernity for the comfort of tourists and business travelers alike. The hotel also offers business services, video-conferencing, and extensive meeting and conference spaces, including Le Plaza Theatre, listed for its historical value by Royal Decree, where every event becomes memorable. ... more less
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- Also Known As:
- Le Plaza Brussels
- Le Plaza Hotel