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“Poor start, nice room”
Review of Hotel Le Plaza

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Hotel Le Plaza
Ranked #44 of 198 Hotels in Brussels
Certificate of Excellence
GreenLeadersGold level
Bracknell, United Kingdom
Level 5 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Poor start, nice room”
Reviewed 14 September 2011

We chose the Plaza after some extensive searching, as the Prestige rooms appeared ideal for us travelling with a baby, the dividing curtain would allow us to separate the room without the expense of a suite...

We arrived at the hotel after the very short taxi ride from Gare Du Nord (it was raining and we had a lot to carry) to find a grand old hotel in the red light area, surrounded by sex shops and dodgy cinemas, which was a bit of a disappointment. We'd arrived at 1415, to be told that check-in wasn't until 1500. Our baby needed to burn off some enery from the trainride, however, so we ended up chasing here around the lobby until they decided to allow us to check-in. The room I was shown was clearly not a Prestige room as per description ,there was no dividing curtain, the precise reason we had paid more for that type of room. Reception smiled sweetly as they explained that there were 2 types of Prestige room ,we had the type without the curtain (perhaps I should now quote their website- "These large rooms, with high ceilings, are furnished with a king size bed and bath fully in natural daylight. You will be able to separate your sleeping alcove from the salon, closing the heavy pleated curtains. Attention for detail, graceful fabrics, elegant colours and beautiful flowers provide these suites with a romantic touch")
Apparently they did have one room with a curtain available, but that was a smoking room which we considered unacceptable. After a stand-off they magically found a room exactly as described in the website- in fact, it looks identical to the photo). It was clearly much larger than the first room they gave us, which I believe was probably a deluxe room (and cheaper).

So after the annoying start, the room was very nice, large and light with a good bathroom. The baby cot was the best we've seen in any hotel, even if we did need to get the height adjusted to make it remotely safe. Note that no tea/coffee facilities were provided, but a kettle was asked for and provided with no hassle.

In terms of food, we had no breakfast included, but the hotel is close to various cafes. The first night, with a tired, irritable child in tow, we decided to make use of room service. Unfortunately, at the Plaza the restaurant appears to close at weekends (!) and the room service menu is limited all weekend to the type that you only see between 11pm and 6am at other decent hotels, i.e. such delights as lasagne (clearly a ready-meal) or pizzas, which you pay through the nose for.

If it hadn't been for the problem with reception, and the woeful room service selection, I might have forgiven the poor location. The room was very good however.

All in all it is an ok hotel, but doesn't remotely compare with other 5* hotels I've stayed in in Europe for service and dining facilities.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank DrMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Antwerp
Level 6 Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 September 2011

The Plaza was a very nice hotel to threat our friends on a citytrip just 40 km away. We discovered the belgian capital from a whole different angle.
Positive; we enjoyed very much the grandeur, big rooms, all perfect, the valet parking is an added value
Negative the waiters in the bar could be more from this world and the breakfast is in a boring cellar

Stayed January 2011, travelled with friends
Helpful?
Thank noellaAntwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Den Bosch
Level 5 Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 September 2011

We stayed here with 2 friends during a weekend break. Great location, great price, nice spacious rooms, but an unfriendly reception(not a good day for them I think).
They told us that the hotel has parking blow but when we arrived we were told to park the car two blocks away in a parking garage, this turned out ok as we saved €16 per day (Hotel daily rate €30).
We had the deal with breakfast and there is a great choice of hot and cold.
Everywhere is walking distance , so please do not worry about taxis or the metro.

Ok so here is the minus - the lounge/bar closes early , so do not expect a nightcap upon your return from a late dinner. For the rest , a great place to stay

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Zappa1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 31 August 2011

We stayed at Hotel Le Plaza after buying a great deal from Groupon.

We were pleasantly surprised by the hotel, the room and the staff. From the moment you walk in the hotel, you are transformed into a beautiful Belgium hotel.

Hotel location
It is located in the "red light" district, but never saw any problems or had any concerns. The hotel is safe and at night you are required to you use your key to even walk into the lobby.

Room
Spacious, clean and air conditioned. The beds are ok, but would suggest new pillows because they have zero support.

Service
We did not make use of room service, but the maid service was good. We received a turn down service every night with a chocolate and weather report for the next day.

Hotel staff
Speak fluent English and are very helpful.

Misc
There are 2 hotel computers for use by guests and wifi is available for a fee.

  • Stayed August 2011, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank tiffrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tipperary
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 August 2011

We stayed here a few nights ago, firstly the hotel is easy to find from the train station rogier is the signs you will be looking for and when you go out of the station its about a 10min walk straight down and hotel will be on your right hand side,The area around the hotel is known as the the red light district and this is very obvious at night which is a bit intimidating ,We booked this hotel by phone and paid by cash on arrival €200 FOR 2 NIGHTS as expected but we were not told we had to pay €100 deposit.I was told on the phone that €200 was for bed and breakfast however we were quickly told on reception that was room only and it was a crazy price of €27 each for breakfast !During our stay we did not eat or drink in the hotel. The hotel is nice inside however we stayed in room 609 which there was a big crack behind headboard and the door jams in the bathroom could do with a bit of paint, the bedroom and bathroom were very clean, also the prices for the mini bar was very expensive so avoid the temptation! Brussells is a lovely city to visit loads to see and do, we went to bugges by train which is only an hour away it was well worth the visit, there is loads of nice restaurants around the beures area which is only 2 stops away by metro so you wont be dissapointed.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tipperarymartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London UK
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 August 2011

I cannot recommend this hotel highly enough. Brilliant staff, amazing rooms, room service fantastic. Check in / out seamless . A most thoroughly enjoyable stay by what I consider hotel professionals

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Bapking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2011

This hotel was really lovely, the service was excellent from the time we checked in to the time we checked out. We had a lovely room, it was very large and comfortable. The breakfast was very good.

The location was convenient for the metro, and walking distance to the Place and other areas of interest. The area surrounding the hotel was a bit seedy and we were a bit disappointed when we saw it however, but this did not spoil our enjoyment of the hotel and at no time did we feel unsafe or threatened whilst walking back and for the hotel.

I would recommend this hotel and will certainly go there again.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Annie175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Plaza

Property: Hotel Le Plaza
Address: Boulevard Adolphe Max 118 - 126, Brussels 1000, Belgium
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#7 Green Hotel in Brussels
#26 Romantic Hotel in Brussels
#31 Luxury Hotel in Brussels
#39 Business Hotel in Brussels
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Le Plaza 4*
Number of rooms: 193
Official Description (provided by the hotel):
The Le Plaza Brussels has 189 guest rooms and suites, each personalized with refined furniture, combining tradition and modernity for the comfort of tourists and business travelers alike. The hotel also offers business services, video-conferencing, and extensive meeting and conference spaces, including Le Plaza Theatre, listed for its historical value by Royal Decree, where every event becomes memorable. ... more   less 
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Also Known As:
Le Plaza Brussels
Le Plaza Hotel

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