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“Perfect location”

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Novotel Brussels Grand Place
Ranked #26 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Romford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect location”
Reviewed 30 January 2014

We found this hotel to be in the best location for visiting the city, and being only a 20min walk from Brussels Midi station. It's just where you want to be, right beside the Grand Place. Upon arrival, our reception was welcoming, informative and quick. Our room was spotless and a nice size. Only criticism would be we found the square the hotel is situated, very noisy throughout the night, as we were on the front of the hotel. Mainly locals talking very loudly.

We used the bar each evening a couple of times and found the staff were very helpful and the service quick. Will advise you that the bottled water is expensive! For breakfast, there was a vast choice from cold meats, bread, pastries, cereal and cakes through to the hot food which was regularly topped up. Our only criticism would be the hot food was not very hot (egg, beans, sausages, bacon) and looked as if it had been sat there a while.

Otherwise we had a very enjoyable stay, and would recommend for location.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissBevan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 8 February 2014
Dear MissBevan,

I would like to thank you for choosing our establishment during your stay in Brussels and for sharing your impressions with us.

I am really glad to read you enjoyed our quality of services and our central location in Brussels.

Although we changed all the windows frame last year, I regret to ear you were disturbed by noise of the street ; I'm sorry for the inconvenient.

We look forward to welcoming you again very soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,485 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
London, United Kingdom
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 January 2014

The hotel is in a great location to explore the city. The Grand Place is a short walk away and there are plenty of restaurants to choose from. Staff were very helpful and the rooms were clean and modern.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue999_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 8 February 2014
Dear Sue999_11,

Many thanks for posting a review and for the positive feedback !
It is great to read how much you have appreciated the location, facilities and service at the hotel.
We certainly hope to welcome you again at Novotel Brussels Centre Off Grand'Place.

Best regards
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York
Level Contributor
315 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 20 January 2014

Stayed for 3 nights at this superbly located hotel close to the Grand Place. We arrived by car and the GPS took us straight to the public underground car park next to the hotel - park near the exit that is marked Novotel and get the lift straight to ground level, the exit (which from the early afternoon has beggars hanging around but they are too busy playing on their mobile phones to bother you) is seconds away from the hotel entrance. The reception staff are extremely pleasant and efficient, check-in very easy. We had a large well-kept room on the third floor overlooking the entrance to the train station, the excellent soundproofing keeping all noise out. The room came with tea/coffee making facilities and a safe as well as everything else you'd expect from a modern 4 star hotel - the TV even had BBC 1 & 2.

The rating would be 5 star apart from two issues: breakfast at €23 is far too expensive when all you want is coffee and a croissant so we went to Exki opposite the hotel for €3! On our third afternoon we arrived back at 3.20 to find the room still unserviced - approaching a maid on the floor resulted in the room been serviced at 3.30 but without replenishment of the tea/coffee tray so we had to seek out the maid to get this done - a little disappointing for the quality of the hotel.

Apart from these niggles we'd certainly stay here again - the location is brilliant and the parking very convenient at €14 a day.

Room Tip: Rooms on the 3rd floor very spacious.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 8 February 2014
Dear John L,

Thank you for taking the time to write a so complete review on Tripadvisor.com

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. We also noticed your feedback on the few negative points in order to serve you better in the near future.

All feedbacks from satisfied clients are our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

With kind regards,
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Auckland Region, New Zealand
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 January 2014

We recently stayed at the Novotel Brussels Grand Place. The hotel is ideally situated, a two-minute walk from Le Grand Place and adjacent to restaurants and shopping. It is also very close to Gare Brussels Centraal (not to be confused with Gare Midi/Zuid). This was an excellent location to explore Brussels from and we would stay there again for that purpose. If there was one slight downer, the bed was rather hard - but then that is a personal thing which will appeal differently to different people. NB: There is an excellent restaurant serving frites across the road on the corner. A must visit!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrMac73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 8 February 2014
Dear MrMac73,

Novotel Brussels Off Grand'Place very much appreciates your positive comments regarding your stay in our hotel.

We are happy to hear as well that you are positive about the fast access to the city centre of Brussels. Positive feedback from satisfied guests is our greatest reward – thank you.

We look forward to welcoming you again in Belgium in one of our hotels.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcestershire, United Kingdom
Level Contributor
437 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 494 helpful votes
Reviewed 18 January 2014

We stayed here as part of a package to Brussels through Rail Bookers.

Biggest plus point is the location - right in the heart of everything. Staff members were attentive and friendly.

The room was fantastic, cleaned to a very high standard and spacious. We had the best nights sleep in a very long time. Sound proofing was outstanding. There's even a double door! We were on the 5th floor at the back of the hotel. There is a free fridge (great for storing beers) and safe which uses your key card. Connectivity for the flat screen TV was really good. There's a huge number of channels from all over Europe. We used the USB socket for charging our smartphones.

Had no trouble with the Wifi, which was perfectly acceptable for a free service and our VOIP calls were faultless.

Breakfast was very hit and miss. We had one day when things were hot, the other days items were cold and had been sitting there a while. There's a lot of choice, but in terms of taste and quality, it's certainly not worth the money. Thankfully it was included as part of our deal, otherwise we would be spending a ridiculous €20 Euros per person per day for it.

There is a great little chip shop over the road plus convenience store with a huge range of snacks, beers, soft drinks, etc. The Central Train Station is about a minute's walk away. There is an XBox for the kids to play with for free in the restaurant/bar area.

Room Tip: 5th floor at the back of the hotel.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CockneyBrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 8 February 2014
Dear CockneyBrum,

Thank you for taking the time to write a so complete review. I am grateful for your feedback about your stay. It is always a pleasure to receive a positive feedback.

I will share your comments with my entire team. I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit in Brussels will be as pleasant as the previous one.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brussels Grand Place

Property: Novotel Brussels Grand Place
Address: Rue du Marche aux Herbes 120, Brussels 1000, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Brussels
#12 Green Hotel in Brussels
#19 Luxury Hotel in Brussels
#34 Business Hotel in Brussels
#37 Romantic Hotel in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 
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Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel

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