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“Convenient and clean hotel” 4 of 5 bubbles
Review of Novotel Brussels Grand Place

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Novotel Brussels Grand Place
Ranked #29 of 200 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Oakville, Canada
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Convenient and clean hotel”
4 of 5 bubbles Reviewed 23 August 2014

Let's get down to the truth of this hotel.

Room:
Pro: the room is large and spacious for Europe.
The room is clean and bed is firm, good for my back.
The washroom are clean and well maintained.

Con:
Housekeeper tends to make the bed and clean bathroom. No extra cleaning in the room. I am a v
Clean freak so I noticed everything dirty.
Cups are replaced sometimes
In room safe opened with room, I felt uneasy that anyone with a room key has access to the safe

Location:
Pro:
The location is 1 min walk away from the central station
Hotel is 2 min walk from Grand Place.
The location had a variety of restaurants to choose from and stores.
Walking distance from all major attractions

Con:
None.

Service
Pro:
The staff was courteous and helpful
The room was ready on my arrival and I arrived at 10 am
People in the city were amazing and kind to me

Con:
No greeting leaving or entering hotel like other novotel chains
To be honest, this did not bother me much. I had noticed this is a general culture in Belgium

  • Stayed August 2014, travelled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sabina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 13 December 2014
Dear Sabina T,

Thanks for your nice review ; we do very much appreciate your positive comments regarding your stay in our hotel. We are delighted to read that you appreciate our staff and liked our room.

We are happy to hear as well that you are positive about the fast access to the city centre of Brussels.

I have shared your comments with the teams. Positive feedback from satisfied guests is our greatest reward – thank you.

Thanks also for the points to improve.

We look forward to welcoming you again at Novotel Brussels Off Grand’Place.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,418 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
  • French first
  • German first
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English first
Brussels, Belgium
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 22 August 2014

Don't expect anything special so try get a good price! The rooms are a little tired and there is nothing at at charming about this hotel. It's practical and that's all.The upside of this hotel is it's location... It's 2 minutes walk to The Grand Place, restaurants and bars practically on the doorstop and shopping around the corner. Staff were friendly although had little interaction with them. Didn't eat at the hotel as I'd rather grab a croissant and coffee down the street for a few euros instead.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank DublinFiona70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 14 December 2014
Dear DublinFiona70,

Thank you for your honest feedback.

We are happy to hear that you are positive about the fast access to the city centre of Brussels.

I am sorry to read that your experience with us was not completely the way you expected.

We do appreciate your feedback, as you know it is only through continuous response from our guests that we can continuously strive to meet and improve our guest expectations. Please be assured that we are very keen on making it right for our guests.

It is my hope you will give us the opportunity to serve you better in Novotel Brussels Off Grand'Place in the near future. and we will make sure sure you have a perfect stay with us!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

This hotel is minutes from the train station. The hotel is modern with a good breakfast on offer. The room was a little dark and small, but had a good view of the square below. The hotel is very close to the Grand Place.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leo138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 14 December 2014
Dear Leo 138,

I would like to thank you for choosing the Novotel Brussels Off Grand Place during your stay in Brussels and for sharing your impressions with us.

I am really glad to read you enjoyed our breakfast and our central location in Brussels.

We look forward to welcoming you again very soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 17 August 2014

This was the second Novotel we stayed at (London tower was the other)...just a few days ago. If your travel plans bring you to this nearby train station, or you have interest in this section of town, then the choice couldn't be more centrally located...for our two children the "sofa bed was super narrow and at least one of the pillow ends was lower than the foot. Sparse room, we had to pretty much live out of our suitcases, again, something this company does not want to be considerate about. The water closet was one breath bigger than the London one, but I should again point out to the hotel designer that guests would love more area to put our personal belongings near the sink and in the shower. Safer design of shower here.
Overall, busy hotel that requires hotel key for elevator movement. Uniforms worn by front desk personnel still does little to disguise poor hotel hospitality capabilities.

Room Tip: Ask for extra towels and pillows before housekeeping shuts down
See more room tips
Green Features: Didn't see much except some bogus ad on the door of a guest room
  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
Thank momsin212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 14 December 2014
Dear Momsin212,

Thank you for your honest feedback.

We are happy to hear that you are positive about the fast access to the city centre of Brussels.

I am sorry to read that your experience with us was not completely the way you expected.

We do appreciate your feedback, as you know it is only through continuous response from our guests that we can continuously strive to meet and improve our guest expectations. Please be assured that we are very keen on making it right for our guests.

Novotel offer a special promotion for family with a 50% discount on the second room for children ; perhaps this solution is better for you and assures a larger space in the room.

It is my hope you will give us the opportunity to serve you better in Novotel Brussels Off Grand'Place in the near future. and we will make sure sure you have a perfect stay with us!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
448 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 389 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

We stayed here for one night - location was important to us as we wanted to fit in as much sightseeing as possible and this hotel ticked that box. Just steps away from the Grand Place, the location could not have been more perfect. It is also right next to the Galeries Hubert leading on to the Rue des Bouchers - highly recommend eating there - so you can't do better than this.
Check-in was efficient and friendly - we thought all staff were very good. Our room was nice, spacious and very clean it had a super comfy bed for us and a good sofa bed for our son. The bathroom was way better than average - bath and a huge shower with the toilet in a separate room. Plenty of fluffy towels and toiletries there was everything you could need. The water did smell slightly sulphorous from the taps but not a problem for us.
There is a car park right next door to the hotel - parking for 24 hours cost a very reasonable 14 Euro.
We loved the breakfast - loads of choice and good quality. The waffles were a big hit with our youngest family member.
We all had a great night's sleep - found the hotel to be quiet for a city centre location.
A great stay, we loved this hotel, would definitely return and would highly recommend.

Room Tip: Our room looked out onto the Smurf - it was very quiet.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 14 December 2014
Dear Joysey,

Thank you very much you for taking the time to review our property online following your stay and rating your experience with "perfect Location ; Good hotel".

It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover Brussels. I am also very pleased to read what you had fantastic breakfast and that you found the service being so friendly.

We look forward to welcoming you back to the Novotel Brussels Off Grand'Place for your next stay in Brussels.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 16 August 2014 via mobile

When we arrived the reception smelt so bad! We also had to wait for ages to check in without any sort of acknowledgement from the receptionists letting us know they knew we were there. The room was large and spacious but unfortunately the stains on the carpet and bed linen as well as the unclean shower (hair and dirt) made us feel uneasy. When we turned the taps on the smell was disgusting! The hotel is in a good location for tourist attractions and tourist restaurants and is right next to a car park....however if you actually want to sleep at night then this isn't the place to be! The noise coming from the surrounding streets was loud and we also heard a band / DJ playing until the early hours of the morning which even our ear plugs didn't even dampen the noise. To top off our rubbish stay the receptionist actually rolled her eyes at me and 'tutted' when I asked for a re print of my receipt as a huge fly had been squashed on it...I didn't think it was an unreasonable request!?

Stayed August 2014, travelled as a couple
Helpful?
Thank c n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 14 December 2014
Dear C N,

Thank you for your honest feedback.

I am sorry to read that your experience with us was not completely the way you expected.

We do appreciate your feedback, as you know it is only through continuous response from our guests that we can continuously strive to meet and improve our guest expectations. Please be assured that we are very keen on making it right for our guests.

We would be really happy if you would give us another chance.

For your next booking with us, just contact me in advance via h1030-gm@accor.com and we will make sure sure you have a perfect stay with us in Novotel Brussels Off Grand'Place.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rassim - toscana
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

Our family: two adults and a five years old child
Position: 200 m from Brussels Central railway station, 50 m from the Grand Place.
Hotel: quite modern design, pleasant hall and breakfast area, brightened by great windows. Close to the entrance, a café area, and a little space for children with some books and a console. We found the children area closed in the afternoon. We never dined at the inner Fourtsquare restaurant. Free wi-fi in the hotel and three internet connected pcs in the all.
Room: we booked a standard room. Clean. The child had a sofa bed, comfortable and easy to open. Toilet, with w.c. only, had a (say lass than 1x2 m) little room on its own: bathtube, shower box and washbasin were in another room (quite elegant indeed). One of the washbasin lights had a little crack. Water temperature in the shower box was fixed at 38 °C. Availbale tea facility. Tea is an Oxfam associated one, more than fair.
Staff: very kind, both at the reception and in the café/breakfast area.
Breakfast: quite satisfactory. Offer ranges from pastries to salmon. Available tea is Lipton. Jams and marmelade are availalble both in great bowls and in single dose packs. Current breakfast price is 17 €.

Curiosity: why offer a bad tea at breakfast and a much better tea in the room?

Green Features: Using fixed temperature water for shower is a good idea: stemperature it could be set at 37 °C instead that 38 °C
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rassim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 14 December 2014
Dear Rassim,

Thanks for your review ; we do very much appreciate your positive comments regarding your family stay in our hotel Novotel Brussels Off Grand'place.

It is great to read how much you have appreciated the location, facilities and service at the hotel.

Concerning the tea at Breakfast, you should be able to find the same infd of tea as the one present in your room ; I do apologize if it wasn't the case and effective actions will be taken to avoid that on the future.

We certainly hope to welcome you again at Novotel Brussels Off Grand’Place.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brussels Grand Place

Property: Novotel Brussels Grand Place
Address: Rue du Marche aux Herbes 120, Brussels 1000, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Brussels
#13 Green Hotel in Brussels
#22 Luxury Hotel in Brussels
#34 Business Hotel in Brussels
#37 Romantic Hotel in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 
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Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel

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