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“Perfect location and price for Brussels”

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Novotel Brussels Grand Place
Ranked #29 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 August 2014

We stay at many Novotels because our children love them (free X Box and great breakfasts) and from our perspective they can easily fit a family of four (albeit on a pull out sofa for the kids) It is difficult to say much unique about the Novotels, because they are generally the same. I think you can always expect good quality rooms and a great breakfast. From that perspective, Novotel has never disappointed. What seems to distinguish the Novotels is location. And this hotel has one of the best. You have the known quality of the Novotel, but in a great location that is steps away from Grand Place and lots of restaurants, as well as steps away from a main train station. I was in Brussels a year ago for business as well, but hadn't yet been staying in Novotels. I am sorry that I didn't stay in the Novotel for that business trip as well. Location, location, location.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank LisaHBonn_Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded 23 November 2014

Dear LisaHBonn_Germany,

Thank you for your wonderful detailed feedback relating to your recent family stay with us.

I am truly pleased to hear that we have fulfilled your expectations in terms of quality and service.

It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover Brussels and Belgium.

I have shared your comments with the teams. Positive feedback from satisfied guests is our greatest reward – thank you.

Thanks for your loyalty to Novotel Hotels ; we look forward to welcoming you again at Novotel Brussels Off Grand’Place.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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585 - 591 of 2,655 reviews

Reviewed 25 August 2014

The hotel needs renovation, that is true, but it is very well situated, the rooms are large and conveniently furnished and the breakfast on offer is very good, with a large selection of food, including the famous Belgium waffles. Children really love them (and so do the grown-ups). The hotel is clean and very close to Central Station, to the Central Square and most of the attractions can be visited on foot. There is a wide variety of restaurants close by as well as chocolate stores. All in all, I would return to this hotel, even though there is nothing specially attractive in it. Good sized towels, but no bathrobes or slippers.

Room Tip: Rooms are sound proof, so you wii have a good night sleep.
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Sarment0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded 23 November 2014

Dear Sarment0,

Thank you for your wonderful detailed feedback relating to your recent family stay with us.

I am truly pleased to hear that we have fulfilled your expectations in terms of quality and service.

It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover Brussels and Belgium.

I have shared your comments with the teams. Positive feedback from satisfied guests is our greatest reward – thank you.

Slippers and bathrobes are included in our Executive rooms with also free mini bar and an Nespresso machine in the room.

The hotel will also be under renovation with the implementation of the new Novotel Bedding concept from january 2015.

Thanks for your loyalty to Novotel Hotels ; we look forward to welcoming you again at Novotel Brussels Off Grand’Place.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Let's get down to the truth of this hotel.

Room:
Pro: the room is large and spacious for Europe.
The room is clean and bed is firm, good for my back.
The washroom are clean and well maintained.

Con:
Housekeeper tends to make the bed and clean bathroom. No extra cleaning in the room. I am a v
Clean freak so I noticed everything dirty.
Cups are replaced sometimes
In room safe opened with room, I felt uneasy that anyone with a room key has access to the safe

Location:
Pro:
The location is 1 min walk away from the central station
Hotel is 2 min walk from Grand Place.
The location had a variety of restaurants to choose from and stores.
Walking distance from all major attractions

Con:
None.

Service
Pro:
The staff was courteous and helpful
The room was ready on my arrival and I arrived at 10 am
People in the city were amazing and kind to me

Con:
No greeting leaving or entering hotel like other novotel chains
To be honest, this did not bother me much. I had noticed this is a general culture in Belgium

  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Sabina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded 13 December 2014

Dear Sabina T,

Thanks for your nice review ; we do very much appreciate your positive comments regarding your stay in our hotel. We are delighted to read that you appreciate our staff and liked our room.

We are happy to hear as well that you are positive about the fast access to the city centre of Brussels.

I have shared your comments with the teams. Positive feedback from satisfied guests is our greatest reward – thank you.

Thanks also for the points to improve.

We look forward to welcoming you again at Novotel Brussels Off Grand’Place.

Kind regards

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Reviewed 22 August 2014

Don't expect anything special so try get a good price! The rooms are a little tired and there is nothing at at charming about this hotel. It's practical and that's all.The upside of this hotel is it's location... It's 2 minutes walk to The Grand Place, restaurants and bars practically on the doorstop and shopping around the corner. Staff were friendly although had little interaction with them. Didn't eat at the hotel as I'd rather grab a croissant and coffee down the street for a few euros instead.

  • Stayed: May 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank DublinFiona70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded 14 December 2014

Dear DublinFiona70,

Thank you for your honest feedback.

We are happy to hear that you are positive about the fast access to the city centre of Brussels.

I am sorry to read that your experience with us was not completely the way you expected.

We do appreciate your feedback, as you know it is only through continuous response from our guests that we can continuously strive to meet and improve our guest expectations. Please be assured that we are very keen on making it right for our guests.

It is my hope you will give us the opportunity to serve you better in Novotel Brussels Off Grand'Place in the near future. and we will make sure sure you have a perfect stay with us!

Sincerely,

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Reviewed 21 August 2014

This hotel is minutes from the train station. The hotel is modern with a good breakfast on offer. The room was a little dark and small, but had a good view of the square below. The hotel is very close to the Grand Place.

  • Stayed: December 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Leo138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded 14 December 2014

Dear Leo 138,

I would like to thank you for choosing the Novotel Brussels Off Grand Place during your stay in Brussels and for sharing your impressions with us.

I am really glad to read you enjoyed our breakfast and our central location in Brussels.

We look forward to welcoming you again very soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

This was the second Novotel we stayed at (London tower was the other)...just a few days ago. If your travel plans bring you to this nearby train station, or you have interest in this section of town, then the choice couldn't be more centrally located...for our two children the "sofa bed was super narrow and at least one of the pillow ends was lower than the foot. Sparse room, we had to pretty much live out of our suitcases, again, something this company does not want to be considerate about. The water closet was one breath bigger than the London one, but I should again point out to the hotel designer that guests would love more area to put our personal belongings near the sink and in the shower. Safer design of shower here.
Overall, busy hotel that requires hotel key for elevator movement. Uniforms worn by front desk personnel still does little to disguise poor hotel hospitality capabilities.

Room Tip: Ask for extra towels and pillows before housekeeping shuts down
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank momsin212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded 14 December 2014

Dear Momsin212,

Thank you for your honest feedback.

We are happy to hear that you are positive about the fast access to the city centre of Brussels.

I am sorry to read that your experience with us was not completely the way you expected.

We do appreciate your feedback, as you know it is only through continuous response from our guests that we can continuously strive to meet and improve our guest expectations. Please be assured that we are very keen on making it right for our guests.

Novotel offer a special promotion for family with a 50% discount on the second room for children ; perhaps this solution is better for you and assures a larger space in the room.

It is my hope you will give us the opportunity to serve you better in Novotel Brussels Off Grand'Place in the near future. and we will make sure sure you have a perfect stay with us!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

We stayed here for one night - location was important to us as we wanted to fit in as much sightseeing as possible and this hotel ticked that box. Just steps away from the Grand Place, the location could not have been more perfect. It is also right next to the Galeries Hubert leading on to the Rue des Bouchers - highly recommend eating there - so you can't do better than this.
Check-in was efficient and friendly - we thought all staff were very good. Our room was nice, spacious and very clean it had a super comfy bed for us and a good sofa bed for our son. The bathroom was way better than average - bath and a huge shower with the toilet in a separate room. Plenty of fluffy towels and toiletries there was everything you could need. The water did smell slightly sulphorous from the taps but not a problem for us.
There is a car park right next door to the hotel - parking for 24 hours cost a very reasonable 14 Euro.
We loved the breakfast - loads of choice and good quality. The waffles were a big hit with our youngest family member.
We all had a great night's sleep - found the hotel to be quiet for a city centre location.
A great stay, we loved this hotel, would definitely return and would highly recommend.

Room Tip: Our room looked out onto the Smurf - it was very quiet.
See more room tips
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Joy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded 14 December 2014

Dear Joysey,

Thank you very much you for taking the time to review our property online following your stay and rating your experience with "perfect Location ; Good hotel".

It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover Brussels. I am also very pleased to read what you had fantastic breakfast and that you found the service being so friendly.

We look forward to welcoming you back to the Novotel Brussels Off Grand'Place for your next stay in Brussels.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brussels Grand Place

Address: Rue du Marche aux Herbes 120, Brussels 1000, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Brussels
#13 Green Hotel in Brussels
#20 Luxury Hotel in Brussels
#34 Business Hotel in Brussels
#37 Romantic Hotel in Brussels
Price Range: £94 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 
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Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel

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