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“Good location and good hotel”

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Novotel Brussels Grand Place
Ranked #26 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
St Albans
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good location and good hotel”
Reviewed 31 August 2014

Location of this hotel is excellent and it's good for a novotel. Staff are very friendly and helpful and it's just a few mins from the grand square. The fries at the shop on the side of the hotel on the opposite side of the road are excellent! There's some good places to eat off the main tourist area and there's a cool bar called cafe bonnefooi, ( Steenstraat/ Rue des Pierres 8) it's got a great vibe and it's well chilled, music is excellent.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Paks44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 23 November 2014
Dear Paks44,

Thank you so much for your detailed comment about your stay at Novotel Brussels Off Grand'place and for all the useful recommendations for other travelers.

We will be very happy to welcome you on a next occasion.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,485 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • English first
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English first
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 August 2014 via mobile

Rooms were quite small but ok. Beds were comfortable and bathroom had a tub and a separate shower. Small fridge that did not cool much and a decent view. Asked for room service once and had trouble finding someone who spoke English. The food was ok but quite pricey. The best thing by far is the location, 200 m from the grand place and 5 minutes walk from the museums, if you only want to sleep here it is a good place.

Stayed August 2014, travelled with family
Helpful?
1 Thank Laconchituma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 23 November 2014
Dear Laconchituma,

Thank you for your honest feedback.

We are happy to hear as well that you are positive about the fast access to the city centre of Brussels.

I am sorry to read that your experience with us was not completely the way you expected.

Once again, I apologize for the feeling caused and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

It is my hope you will give us the opportunity to serve you better in Novotel Brussels Off Grand'Place in the near future.

Sincerely,
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Mount Pearl, Canada
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 August 2014

My husband and I stayed at this hotel for one night in early August and loved it. The hotel is modern and very clean. The location, on Grand Place with vendors and beautiful busker music and outdoor cafes, was wonderful. It was a very lively place during the day but when you closed the window shutters at night, there wasn't a sound coming from the outside. I would definitely recommend this hotel to anyone visiting Belgium...we LOVED it!!

Room Tip: Ask for a room with a view of Grand Place.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank bakeefe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 23 November 2014
Dear Bakeefe,

Thank you for your "wonderful" feedback relating to your recent stay with us.

I am delighted that your experience in our hotel was a positive one and you enjoyed the nice atmosphere of the city.

I look forward to welcoming you back again at Novotel Brussels Off Grand'Place.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
116 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 28 August 2014

We arrived in Brussels via the Eurostar from kings Cross map in hand and ready to find our hotel. We found it really easy to walk to although it was a good 30min walk but was nice taking in the city. Upon arrival we liked the open lobby and found the staff very friendly.

We were given our room key and showed to our room, we chose an executive room. The room was very clean, well presented and modern. We loved all the little touches...these included a Nespresso coffee machine, robe, slippers, toiletries, music system with ipod dock.

The bed was very comfortable, pillows also (and there more provided in the wardrobe). We loved the bed side lamps! The room really felt clean and cozy...could have spent another night there relaxing!

We didn't opt for an included breakfast with our booking as we found it way to expensive! The Grand Place is on your door step...it wouldn't have been difficult to find somewhere to eat breakfast. We instead went to a little supermarket brought a few bits for a breakfast in bed and kept it in the fridge provided.

This hotel was so well located you just couldn't fault it! Its in the perfect location close to everything you would want to see and do during a long weekend (Friday-Sunday) is more than enough time to do it!

I reallly would recommend this hotel...enjoy Brussels!!!

Green Features: I didn't notice any...but also didn't look
  • Stayed October 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank sam_solomon13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 23 November 2014
Dear Sam_solomon13,

Thank you for your detailed feedback ;

I'm glad you had a good visit to Brussels and appreciated our location and thank you very much for your kind review about the nice service and atmosphere in our hotel, It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

I look forward to welcoming you back again very soon in Novotel Brussels Off Grand'Place ; prehaps for the christmas market in december...

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Walton Beach, Florida
Level Contributor
166 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 27 August 2014

This Novotel is literally around the corner from Grand Place and one block away from the train station. We have stayed here three different times not only because of the location but the breakfast as well.

In this Novotel, the rooms are quite large as we fit a family of four. Each time we have stayed here we had a room facing the street that leads to the Grand Place. If you open the window, loud noises from the street will drown out everything you are trying to do; however, the windows are wonderfully sound proof. On our most recent stay, the Brussels Music Fest was ongoing just a block away with concerts late into the night and we did not hear a single thing from outside.

The AC works wonderfully and keeps the rooms really cold. The breakfast is awesome is it is well stocked and cleaned throughout the breakfast period. The kids really enjoy the real "hot chocolate" that is available versus the traditional powder form.

Parking is the only problem. If you drive here, the closest parking is the large parking garage at "Grote Markt" which is 50m from the hotel. A steep 15 Euro per day price tag awaits you. If you decide to take the train to Brussels, a 5-10 minute walk from the train station is all that you must accomplish to get to the hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 23 November 2014
Dear Michael H,

Thanks for your review ; we do very much appreciate your positive comments regarding your family stay in our hotel.
We are delighted to read that you appreciate our room and liked our breakfast.

We are happy to hear as well that you are positive about the fast access to the city centre of Brussels.

I have shared your comments with the teams. Positive feedback from satisfied guests is our greatest reward – thank you.

We look forward to welcoming you again at Novotel Brussels Off Grand’Place.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonn, Germany
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 26 August 2014

We stay at many Novotels because our children love them (free X Box and great breakfasts) and from our perspective they can easily fit a family of four (albeit on a pull out sofa for the kids) It is difficult to say much unique about the Novotels, because they are generally the same. I think you can always expect good quality rooms and a great breakfast. From that perspective, Novotel has never disappointed. What seems to distinguish the Novotels is location. And this hotel has one of the best. You have the known quality of the Novotel, but in a great location that is steps away from Grand Place and lots of restaurants, as well as steps away from a main train station. I was in Brussels a year ago for business as well, but hadn't yet been staying in Novotels. I am sorry that I didn't stay in the Novotel for that business trip as well. Location, location, location.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank LisaHBonn_Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 23 November 2014
Dear LisaHBonn_Germany,

Thank you for your wonderful detailed feedback relating to your recent family stay with us.

I am truly pleased to hear that we have fulfilled your expectations in terms of quality and service.

It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover Brussels and Belgium.

I have shared your comments with the teams. Positive feedback from satisfied guests is our greatest reward – thank you.

Thanks for your loyalty to Novotel Hotels ; we look forward to welcoming you again at Novotel Brussels Off Grand’Place.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brasília, Brazil
Level Contributor
142 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 25 August 2014

The hotel needs renovation, that is true, but it is very well situated, the rooms are large and conveniently furnished and the breakfast on offer is very good, with a large selection of food, including the famous Belgium waffles. Children really love them (and so do the grown-ups). The hotel is clean and very close to Central Station, to the Central Square and most of the attractions can be visited on foot. There is a wide variety of restaurants close by as well as chocolate stores. All in all, I would return to this hotel, even though there is nothing specially attractive in it. Good sized towels, but no bathrobes or slippers.

Room Tip: Rooms are sound proof, so you wii have a good night sleep.
See more room tips
Green Features: I did not notice anything special, besides the usual tips on towel washing.
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sarment0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 23 November 2014
Dear Sarment0,

Thank you for your wonderful detailed feedback relating to your recent family stay with us.

I am truly pleased to hear that we have fulfilled your expectations in terms of quality and service.

It is such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover Brussels and Belgium.

I have shared your comments with the teams. Positive feedback from satisfied guests is our greatest reward – thank you.

Slippers and bathrobes are included in our Executive rooms with also free mini bar and an Nespresso machine in the room.

The hotel will also be under renovation with the implementation of the new Novotel Bedding concept from january 2015.

Thanks for your loyalty to Novotel Hotels ; we look forward to welcoming you again at Novotel Brussels Off Grand’Place.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brussels Grand Place

Property: Novotel Brussels Grand Place
Address: Rue du Marche aux Herbes 120, Brussels 1000, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Brussels
#12 Green Hotel in Brussels
#19 Luxury Hotel in Brussels
#34 Business Hotel in Brussels
#37 Romantic Hotel in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 
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Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel

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