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Reviewed 4 weeks ago via mobile

It has been an excellent stay.
Very nice staff.
Very good suite thanks to a kind upgrade.
Location is perfect just a few meters away from grand place and a few meters from the train station.
It has been a very good stay

Stayed: September 2018, travelled on business
Thank Gl0be_Tr0tter_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 2 weeks ago

Dear Gl0be_Tr0tter_14,

We would like to thank you for taking the time to share your experience with us. We are glad to read that you enjoyed your upgraded room. Your comment will be share with our team as your satisfaction is really important for us,

We hope to welcome you again for your next trip to Brussels,

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Perfect hotel in the center of the city. 1 block to Grand 'Place. Right next door to Brussels Central train station for connections to Ghent or Bruge. Walking distance to many, many restaurants and cafes. Nice square right outside the hotel front door to just go sit.

Room Tip: hopefully you get a room overlooking the square----ask for a floor higher than 1.
  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Service
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 2 weeks ago

Dear Greg B,

We would like to thank you for sharing your experience in our hotel. We are glad to read that the location suits you during your stay in Brussels. We hope to have the chance to welcome you again in Brussels, I am sure that the city has still some secrets for you,

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

i stayed in this hotel in august 2018 for 4 nights.. everything about the hotel was excellent.. the location is unbeatable 5 mins to the metro station and 2 minute walk to Grand Place and all the lively streets around it plus bakeries and supermarkets. My room was spacious quiet and the bedding was super comfortable. Using the safe at reception is as easy as having a safe in your room.. the breakfast is abundant and you can have a mini one if you're not much of a breakfast eater. Pauline at the reception is a gem .. she is extremely efficient and helpful and even remembers guests' room numbers. i wouldn't stay anywhere else if i went back to Brussels.

Room Tip: ask for higher rooms not overlooking the square if you re noise sensitive.
  • Stayed: August 2018, travelled with friends
    • Value
    • Location
    • Service
Thank clubaddict2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2018 via mobile

This hotel is comparably affordable at 126 Euros plus tax. No pool. Clean and quiet. Very close to all sorts of shops, restaurants, and attractions. Open air market daily in the square right outside. There is another Novotel 10 minutes away with a pool that is 26 Euros cheaper, but this one is closer to the train station and easier to get to by foot with luggage.

Stayed: September 2018, travelled as a couple
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 5 weeks ago

Dear Chris C,

We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the location of the hotel, right in the city center of Brussels.

Your comment will be share with our team and we hope to have the opportunity to welcome you again,

Best regards

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Reviewed 31 August 2018 via mobile

This hotel is very well located walking distance to the main attractions, train station , restaurant's and supermarkets. The rooms were very small with a narrow entrance.Difficult to bring your baby in and out with a pram. The toilet and bathroom were seperate rooms which was an inconvience since there wasn't a sink in the bathroom.Also the door of the bathroom opens to the bed, so there is hardly any space and disturbs the person sleeping. The bed was small and noisy which disturbed the other person while getting in and out of bed.There is free WiFi which worked well.
500 ml complimentary water is given only once per stay and not everyday like other hotels.They took a €50 deposit per day stay even though our stay was prepaid for and there was no mini bar in the room.Staff are not too friendly.Overall good to stay here just for the location.

Stayed: September 2017, travelled with family
Thank CSB23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 4 weeks ago

Dear CSB23,

We would like to thank you for taking the time to share your experience with our family in our hotel. We are sorry to read that you encountered a few problems with the mobility inside of your room, this will be share with our management department.

Your comment will be share with our team in order to improve the quality of our services, we hope to have the opportunity to welcome you again in our hotel,

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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