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New Hotel Charlemagne
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Reviews (375)
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All reviewsschuman metro stationeu institutionsnight shiftnice hotelrecommend this hotel to anyonenespresso coffee machinerooms are cleancity centrebreakfast is servedquiet areahotel roomvery pleasant staymin walkcapsulesschumannbrugesbelgium
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146 - 151 of 375 reviews
Reviewed 27 February 2014

This hotel has an excellent location since it is only a few steps away from Schuman. It is a cosy hotel with very friendly staff. Breakfast was OK, but the selection was not very wide and scrambled eggs were undercooked and not edible. One more downside was the bathroom. It was badly planned (after shower there was water everywhere) and figuring out how to use the shower was a small challenge.

  • Stayed: February 2014, travelled on business
    • Value
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Thank Anna-Liisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded 30 April 2014

Dear Anna-Liisa,
Thank you for sharing your positive comments on your recent stay at New Hotel Charlemagne. We are sorry to hear that the scrambled eggs were undercooked, we have informed the responsible of the Breakfast service. Regarding the shower, our bathroom supplier has just installed an instruction sign in all the bathrooms. Thank you for choosing the Newhotel Charlemagne during your trip to Brussels. We are looking forward to welcome you again soon.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

The New Hotel Charlemagne is ideal for a short business trip to Brussels particularly as it is close to the European Institutions. Situated in a quiet area close to Berlaymont building, it is also close to the metro station and airport bus stop in Schuman. Hotel is clean and the staff very friendly. Stayed there several times and I would recommend it.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Thank JonP64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded 30 April 2014

Dear Sir,
Great to hear that you loved our location, the Property and our Team so much! Also, we would like to thank you for your confidence and hope to serve you soon again!

Have a wonderful day!

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Reviewed 17 February 2014 via mobile

I can only say that the journey was ok because the hotel is placed in a really good position to reach the means of transport and also a very quiet zone. For the rest I can say that we had some difficulties with the room booked and the one received but everything was ok in the end! The cleaning lady was gentle and the room merely deserves two stars. Well for one night I revomend you this place.

Stayed: February 2014, travelled as a couple
Thank andreola2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded 30 April 2014

Dear guest,
Thank you for taking the time to review our hotel and provide feedback on your experience.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

The main advantage is to be close to the European institutions of the Schumann round-about.
The competition is hard between all these hotels, offering more or less same prices, comfort and services. Nothing very good nothing really bad, average to good quality of service. The heating was not working very well, as already previously encountered in the past. Equipment is average. Bed was good.

  • Stayed: January 2014, travelled on business
    • Value
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Thank brochmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded 27 February 2014

Dear Brochmi,
Thank you for taking the time to provide us your nice review. We hope to welcome you again very soon.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

The hotel is located very close to Schuman and can be reachedvia metro or bus easily coming from the railway stations or airport. You will find the hotel in a quite by-road more or less 250 m from the metro station.

Checkin was efficient and quick, staff very friendly. The rooms a re quite spacy, cleanliness is ok. Furnitures are neither new nor special, but acceptable. No noise during night, I slept quite well.

The breakfast was completely disappointing. After entering the breakfast room I had to notice that choice of food could be sufficient, but I cannot judge on that, cause nearly all plates were empty. I asked the staff two times to receive some coffee, but nothing happened. All in all, 15 € for nearly nothing is not what one may expect.

After 30 min I left the breakfast room. I informed the manager that I am very disappointed, the reply was that they were very busy that monring to feed a huge group of travellers. To tell the truth, it should be possibly to refill the breakfast buffet within 30 mins.

During checkout I discussed that subject with the frontdesk staff. She offered a 50 % off for the breakfast. The manager appeared and offered a 100 % off for the breakfast and promised a much better breakfast during future stays. It seemed to me that he fells really sorry.

One additional thing I like to add: during online booking the hotel will do a reservation for the complete room rate on your CC account. Following my own experiences, this is quite different from the "1 € check" to proof the validity of your CC.

  • Stayed: January 2014, travelled on business
    • Value
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1  Thank TKKK62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded 27 February 2014

Dear TKKK62,
Thank you for taking the time to write us a review about your stay with us. I read your comment with all my attention and again I apologize for the breakfast service you had that day! Indeed, at the check out time I decided to reimburse the total amount of the breakfast. Regarding the reservation procedure, please note that the Newhotel Charlemagne reserves the right to pre-authorise your card prior to arrival as a guarantee. We hope that you will give us another opportunity in order to give you a better service.

Sincerely

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