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“Nice hotel in a good location”

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New Hotel Charlemagne
Ranked #117 of 199 Hotels in Brussels
Bergen, Norway
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel in a good location”
Reviewed 26 August 2014

Spent 4 nights in the hotel. Staff were very friendly upon check in, and the rooms are clean and modern. Sadly there is no dinner service, and we were rudely told about it when we asked a staff member. The free wifi works for the most part. It's also a short walk to the EU headquarters, a nice 20 minute walk to Brussels city centre, and there is a beautiful park nearby. We stayed in a room with a terrace which had amazing views of the city, so I'd recommend spending the extra bit of money for it.

Room Tip: Definitely get one with the terrace view!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Emma V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, 15 September 2014
Dear Valued Guest,
Thank you for taking the time to write about your recent stay at the Newhotel Charlemagne! We regret that one of our member staff was rude with you.
We can't wait to welcome you back soon! Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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326 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Luxembourg City, Luxembourg
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 August 2014

This is a convenient hotel located only a couple of minutes away from the EU institutions. Reception is friendly and helpful. Room was a good size, modern, cleanliness very good. The minibar had a nice choice of drinks. Big plus for the free wifi. I would rate this hotel very good, but unfortunately there is no dinner service, so just averabe for this reason. I may use it again in the future for its good location.

  • Stayed January 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Eleph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, 15 September 2014
Dear Valued Guest,
Thank you very much for choosing the New Hotel Charlemagne and for taking yourself time to post a review of your stay, as it is highly appreciated. I am delighted to hear that you enjoyed most of our services and that our staff was perceived as service-minded. We hope to see you again in the future. Welcome back,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level Contributor
5 reviews
Reviewed 17 August 2014

Quite average for a 4* hotel. The staff was helpful but a quite weird.
The internet connection was a bit slow.
The place of the hotel is nice, noise-free and really close to the european commision and the shuman metro station.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, 15 September 2014
Dear Valued Guest,
We highly appreciate you taking the time to review us and sharing your opinion with the rest of the tripadvisor world. The comments you made exactly describe what we believe makes Newhotel Charlemagne a great place to stay as well. We are looking forward to your next trip to Brussels!
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 August 2014

The location of the hotel is in the European quarters, which is quite empty during the weekends and summer, but there is a short trip into the city center, takes a few minutes with the metro. There was a communal parking outside the hotel which was free during Saturday and Sunday. The room was okay, not quite four star, when there is something that looks like mold on the walls in the bathroom and everything on the walls seems loose, i.e toilet paper holder, shower etc. There was a minibar and coffee, but the coffe capsules was €2.5 each, which is very expensive, we are used to free coffee in the hotel room. You can only log in with one unit on the free wifi you get with the room.

The service was both bad and good, when we got back to the hotel the first day, we wanted to talk to the receptionist. He was in a phone call, but after a while he asked us what we wanted, without hanging up the probably private phone call. He was rude and short when we asked for breakfast the following morning, and on the question if we could have another wifi he just say No!, only one per room.

The next day we complained to the other receptionist, who said we could have another wifi, that this was no problem. As an apologize we got one day free breakfast. So thanks to her we got a nice stay.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank MRagnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, 15 September 2014
Dear Valued Guest,
I thank you for having selected the New Hotel Charlemagne during your recent visit in Brussels and for having taken the time to detail your experience with us.
I sincerely regret reading your comments regarding the behaviour of one of our receptionnist. I have shared your comments to the team and the department concerned. Please accept our apologies for the unsatisfying experience and the fact that the receptionnist was not able/ refused to give you a second wifi login for your second device. We really do not intend to have this happening again. If you are visiting Brussels again you are more than welcome to stay with us and we will do our utmost to make your stay pleasant as possible.
At your service,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2014

We arrived at the hotel in the afternoon, luckily there was still one parking spot. It depends on the availability and there are only 6 or 7 parking spots. When we got in to the room I saw the closet was really old, smelled bad made out of some old cheap wood. You don't see these pictures on the website. Suprisingly there was a Nespresso machine, with some box showing that there were suppose to be 4 coffee cups inside and 2 milk powder cups. There was only one coffeecup and it was already open, there was no hot water machine just the Nespresso. When we went downside, as we don't want to get charged for coffee cups that we didn't use, the frontdesk said it will be no problem. The bathroom smelled really really bad, like the sewer. We even bought a refresher but it didn't help the smell go away. The frontdesk said it was because of some maintance on the street, but didn't feel like buying a refresher themselves. When they gave us another room the rooms smelled even worst, a combination of sewer and wet laundry. The also don't walk you to your rooms and didn't got upstairs to check it. The bedroom had stains all over the walls and the carpet, the bed was made out of some light weighted material that didn't sleep comfortable at all. We had a spontaneous idea to go 2 nights to Bruxelles, but ended up booking another night in Paris because this was such a bad trip. We even stayed outside as long as possible so we didn't have to be in the hotel. As the price range is low, and i know all pictures always look better, this was really a big disappointment. It was so dirty, the carpet was dusty overal i don't advice anybody to try this hotel because its a waist of your money.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, 15 September 2014
Dear Valued Guest,
Thank you very much for your last stay at the Newhotel Charlemagne and for taking the time to share your remarks with us.
Nevertheless, we are very concerned by your remarks concerning the service provided and I would like to sincerely apologize.
Regarding the smell in the bathroom which was caused by the undergoing works of the water distribution that occured at that moment in the whole neighbourhood by the Water Distribution of Brussels. At the Newhotel Charlemagne, we strive to provide a good service experience for every customer; therefore your feedback is very important to us.
I would like to thank you very much for your comment.
I sincerely hope that you will give us the opportunity to better serve you in the near future and that you will give us a second chance.
I wish you a beautiful day,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Brussels hotels

Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 August 2014

We paid about 55 euro and for that it was great value but note the following on parking.
Although the hotel advertises free parking (and this is why we chose it) they only have a small number of spots and when we arrived these were all taken. This was a bit annoying but if you are there on a weekend, there is free parking on the street, but weekdays you wont be so lucky and suddenly the advertised "free parking" will actually be quite expensive.
Also, on a weekend, this area is a bit of a ghost town and when we went walking to get a coffee, none could be found, anywhere nearby..

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wandering-Albatross0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, 15 September 2014
Dear Customer,
First of all, we thank you very much for choosing the Newhotel Charlemagne during your recent stay in Brussels and for taking the time to write such a positive review on Tripadvisor.
We are very pleased that you particularly appreciated our quality of service. Regarding your remark about parking, however, we would like to correct inaccurate information: indeed, our private parking is free of charge and have with limited spaces. Be kindly informed that we offer the parking place upon availability, free of charge and on basis of ""First come, first served"". Unfortunately for you, you could not take advantage of this service.
Again, thank you very much for your positive comment and sincerely hope to have the opportunity to welcome you again.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

Great value for money. Hotel is located next to European Parliament. Hotel i clean, comfortable and quiet. Personel is helpful and friendly. Parking is free in basement for around 8 cars. Very close to centre of brussel (15 mins on foot). Wifi is free.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank lusdpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, 15 September 2014
Dear Valued Guest,
Thank you for the nice review of your stay with us. I am happy to hear that you had a pleasant stay with us, and I will share your kind words with the whole Team. We hope to see you on another occasion. Welcome back!
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New Hotel Charlemagne

Property: New Hotel Charlemagne
Address: Boulevard Charlemagne 25-27 | Brussels, Brussels 1000, Belgium
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#59 Luxury Hotel in Brussels
Price Range (Based on Average Rates): £
Hotel Class:4 star — New Hotel Charlemagne 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
New Hotel Brussels

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