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“Friendly staff! Clean room! Air Conditioning!”

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Ibis Brussels City Centre Hotel
Ranked #67 of 199 Hotels in Brussels
GreenLeadersSilver level
Reviewed 10 August 2014

My husband and I stayed this hotel for 3 nights and we were very happy with it. The hotel itself is very clean. The staff are very nice and helpful. I could go on and on about how wonderful the staff at this hotel were. The rooms also have air conditioning.

The only thing I didn't like about this hotel was the area...I was travelling with passports in my handbag and you really have to watch out for pickpocketers. This is an area where tourists stay so just be extra careful for pickpocketers. I think I was too cautious walking around this neighbourhood.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Theeba S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIbisBXLcity, General Manager at Ibis Brussels City Centre Hotel, responded to this reviewResponded 11 August 2014

Dear Guest, I am delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I was happy to read that you enjoyed the friendliness of our staff. Kind regards, Patriek Deruddere | General Manager

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444 - 450 of 2,887 reviews

Reviewed 7 August 2014

Ibis Brussels Centre Ste Catherine is a hotel you want to avoid if you are staying longer that 2 nights, the rooms are super small even for European standards, the service is not great, the internet is extremely slow and the restaurant was not good, the best part of this hotel is its location.

  • Stayed: September 2013, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Johnny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EllenCar, Responsable relations clients at Ibis Brussels City Centre Hotel, responded to this reviewResponded 8 August 2014

I sincerely appreciate you taking the time to give us your feedback on TripAdvisor. I regret to read that the room did not meet your expectations.
It is with sincere regret that we note your dissatisfaction with our service and facilities.We hope the experience will not alter your confidence in our hotel and that you will give us the opportunity of welcoming you again.
Ellen Carnail

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Reviewed 5 August 2014

Stayed in july for 4 nights ,staff were pleasant and helpful.situation is good for visiting most aiiractions.The only complaint i have was the small room in which 2 people could not pass side by side ,had i been staying longer i would have definately asked for a larger room

Room Tip: ask for a larger foom
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank david r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIbisBXLcity, General Manager at Ibis Brussels City Centre Hotel, responded to this reviewResponded 6 August 2014

Dear Guests, I sincerely appreciate you taking the time to give us your feedback on TripAdvisor. I truly regret that you consider the room to be too small. However, I am very pleased to read that you appreciated the good location of the hotel and the friendliness of our staff. Kind regards, Patriek Deruddere | General Manager

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Reviewed 23 July 2014

We stayed for one night. The window was overlooking the back of the hotel, no view at all. But the bed was very comfortable and the room was clean.
As an Ibis hotel, the room was smaller than many Ibis Budget hotels I have stayed.
The vending machine at the reception sales the 500 ml bottle of water for 3.5 €. Unacceptable.
The cleaning lady knocked twice on the door and opened it despite the DO NOT DISTURB sign we had put on the knob. This is something that happens to other hotels too, people must learn to respect the privacy of their customers.
The Wi-Fi was fast and reliable.
The breakfast was too expensive for us and we did not pay for it.
The location was perfect for a city trip.
The reception staff was friendly and did their job just right.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank kostasf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIbisBXLcity, General Manager at Ibis Brussels City Centre Hotel, responded to this reviewResponded 25 July 2014

Dear Guest, I sincerely appreciate you taking the time to give us your feedback on TripAdvisor. I regret to read that the size of the room did not entirely met your expectations. However, I am very pleased to read that you appreciated the good location of the hotel, the quality of the beds and the friendliness of the front desk team members. I am sorry the 'do not disturb' sign was not respected and the cleaning lady entered the room. I can assure you that the necessary steps have been taken to avoid such inconvenience in the future and I hope this incident will not alter your confidence in our hotel. I hope that you will give us the opportunity of welcoming you again. Kind regards, Patriek Deruddere | General Manager

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Reviewed 23 July 2014

My family and I stayed there for 4 nights. We liked a lot the location of the hotel: Just a few minutes from the city centre (Grand Place) and very close to the metro station St Catherine. From there, Central Station is only two stops away using either line 1 or 5, which is very convinient if you travel by train (all thrains to and from Brussels stop to all train stations, expept those using Thalys trains). Hotel's breakfast is very good. It had a good variety of bread, jam, cheese, fruits, cereals etc. The hotel staff was nice and friendly. Also, our room was a little bit small, but the beds were very comfortable.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Elinamic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIbisBXLcity, General Manager at Ibis Brussels City Centre Hotel, responded to this reviewResponded 24 July 2014

Dear Elinamic, I am delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Nice to read that you appreciated the good location of the hotel, the quality and variety of our breakfast and the friendliness of our staff! Kind regards, Patriek Deruddere | General Manager

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Reviewed 22 July 2014 via mobile

The rooms at ibis Sainte are too cramped and congested. The mattress is bigger than the bed, I was about to fall d other night. The reception and restaurant area is spaced out. Food is good. The location is decent not the greatest. All said its still a complete value for money hotel.

Stayed: June 2014, travelled with family
Thank kokila n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIbisBXLcity, General Manager at Ibis Brussels City Centre Hotel, responded to this reviewResponded 23 July 2014

Dear Guest, Thank you for sharing your experience on TripAdvisor. I regret to read that the size of the room did not entirely meet your expectations. However, I am very pleased to read that you appreciated the food, the location of the hotel and the value for money. Kind regards, Patriek Deruddere | General Manager

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Reviewed 22 July 2014

Good Location, just beside Grand Place. Not so expensive to be in the cbd. 2 mins by walk from the closest subway station.
Really clean and classic ibis standard. Comfortable bed but really small bathroom. Friendly staff.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank GretaGre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIbisBXLcity, General Manager at Ibis Brussels City Centre Hotel, responded to this reviewResponded 23 July 2014

Dear Madam, I would like to thank you for choosing ibis Brussels Centre Ste Catherine as your accommodation choice during your recent visit to Brussels. I am happy to read that you liked the good location of the hotel, the cleanliness of the room and the friendliness of my staff. I hope to welcome you again when staying in Brussels. Kind regards, Patriek Deruddere | General Manager

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Additional Information about Ibis Brussels City Centre Hotel

Address: Rue Joseph Plateau 2, Brussels 1000, Belgium (Formerly Ibis Brussels Centre Sainte Catherine)
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#18 Green Hotel in Brussels
Price Range: £50 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Brussels City Centre Hotel 3*
Number of rooms: 236
Official Description (provided by the hotel):
The hotel ibis Brussels Centre Sainte Catherine is located near the Fish market and the Place Sainte Catherine, in the very heart of Brussels, in the authentic part. At only 5 minutes walk from the famous Brussels Grand Place! Two metro stops at 100 meter, choose either Metro station 'Ste Catherine' at the Fishmarket or 'the Brouckère' in the shopping district. The hotel has 236 contemporary and totally refurbished rooms (2015), all with airconditioning. An 'all-you-can-eat' breakfast buffet with cold and hot dishes and even home made Brussels Waffles from 7am to 10am! Early bird, Express Breakfast and Late riser breakfast from 4am to 12am. Bar, Free WiFi in all public areas and all rooms, 24/7 drinks and snacks available at the bar. ... more   less 
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Also Known As:
Ibis Brussels Centre Sainte Catherine Hotel Brussels
Accor Brussels Centre Ste Catherine

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