We had a Business premium room which was small, dark, poorly lit and like most areas of the hotel, very hot. Service was poor, rooms not made up by 3:30 pm, toiletries not replaced unless specifically requested, dust on furniture, cups not washed and biscuits not replaced. As with most European hotels (not UK) pillows were soft and bed not comfortable. The room was very noisy and there was a lot of shouting going on outside until the very early hours of the morning. Walls are also paper thin.
Breakfast extensive and of good quality, but at €30 very poor value for money, considering the standard rate for the room was over €600.
Early breakfast recommended as on on Sunday at 10 am the breakfast room was too full to accommodate everyone and guests were redirected to a spill over restaurant downstairs. This meant having to go up and down two flights of stairs each time one wanted anything. Very poor indeed.
The Waterloo bar was busy on Friday, but not excessively so. Yet the waiter took 15 min to bring a beer and the bar had to be shut at 11 pm because it had run out of clean beer glasses and the manager refused to refill glasses. Quite remarkable, really, for what claims to be a upmarket hotel.
On the plus side, it is very convenient for Central Brussels, but I would not want to stay here if I had to do any work in my room. A small disk with two plugs, one required for the lamp, leaving the other for a laptop with no additional spare plugs.
The staff are friendly but clearly there are too few of them. Definitely will not stay here again.
- Official Description (provided by the hotel):
- Elegant and sophisticated, the Warwick Brussels boasts the best location in Brussels. Just off the world-famous Grand Place and only 150 meters from the “Square” congress centre, this Brussels hotel is within walking distance from Brussels' Central Station, the Antique Market on the Sablon, the Royal Covered Galleries and Brussels' Royal Palace Gardens. Brussels' Zaventem Airport is only a 20-minute journey away. ... more less
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- Also Known As:
- Royal Windsor Brussels
- Hotel Royal Windsor