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“A Great Choice”
Review of Warwick Brussels

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Warwick Brussels
Ranked #52 of 199 Hotels in Brussels
Reviewed 3 June 2014 via mobile

The hotel is fantastically located at the Grand Place. You are surrounded with everything you just need. The staff were welcoming and friendly. The rooms were good in size and the bed is amazingly comfortable. You can have one of your best sleeps here. The only thing I hated is that you can sometimes hear some noises from neighboring rooms, but it wasn't that bad. It's recommended to everyone.

Stayed: June 2014, travelled on business
1  Thank Marafi_Qatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques V, Directeur général at Warwick Brussels, responded to this reviewResponded 6 June 2014

Dear Marafi_Qa...,

Thank you very much for your feedback, comments and experience regarding your stay at the Royal Windsor Hotel Grand Place.

What a pleasure to read that you enjoyed our services and the hotel, especially regarding our central location, our staff as well as your room.

Hoping to have the pleasure of welcoming you back at the Royal Windsor Hotel Grand Place.

Yours sincerely,

Jacques Vitu
Regional General Manager Brussels

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Reviewed 2 June 2014 via mobile

Very good location right outside the train station friendly staff at the reception also cleaning staff. It was a v good choice. Walking distance to the main square filled with restaurants and shopping. Only rooms were small for a family of 3.

Stayed: May 2014, travelled with family
Thank aniricha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques V, Directeur général at Warwick Brussels, responded to this reviewResponded 6 June 2014

Dear Aniricha,

I would like to thank you for taking the time to share your recent experience with us.
We are happy to see that you have spent a pleasant stay with us.

Obviously, I do regret that the room doesn’t satisfy your expectation in term of size. Should you reconsider to revisit Brussels, may I invite you to visit our website to discover our different Rooms and Suite.

Sincerely,

Jacques Vitu
Regional General Manager Brussels

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Reviewed 1 June 2014

If you want to spoil yourself and indule in Luxuary stay here. The Hotel is central to almost everything that you would want in Brussels . we arrived by Train and it is only a very short walk from Brussels Gare Central station. and you are very close to Bars Restaurants and night life.
As soon as very helpful. except that but was a bit dissapointed that no Porter offerd to take our bags to our room.

The room itself was a bit small and dark but the Beds were clean tidy and very comfortabile and very roomy. I had one of my best nights sleep here for ages The Bath rooms were also vey clean .


This hotel has a dignity to itself and tranquilityif you want to relax in tanquility and unwind while in the centre of Brussels stay here.

But be warned this does not come chepply

  • Stayed: May 2014, travelled with family
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Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques V, Directeur général at Warwick Brussels, responded to this reviewResponded 6 June 2014

Dear Jim B,

Thank you to have chosen the Royal Windsor Hotel Grand Place for your stay and for the kind comments you have shared.

We are pleased to read that you enjoyed the quality of the hospitality, our staff and our central location. Please be assured I have shared your comments with all the staff of the hotel.

Hoping to have the pleasure of welcoming you back at the Royal Windsor Hotel Grand Place.

Sincerely,

Jacques Vitu
Regional General Manager Brussels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

We were pleasantly surprised with this hotel that we got as part of a Eurostar train offer. Good location within easy walk of the main square and all of the local upmarket shops. The hotel is 4 stars so people tended to be a bit better dressed so we were not really prepared for this being on a short stay visit. Even though all of the staff did not seem to mind that we did not wear jackets & ties in their beautiful restaurant that featured a string quartet playing in the evening. Breakfast was included in our offer and it was outstanding. We tended to go out for all the rest of the meals. There is a pub attached to the hotel as well.

Room Tip: Do take a jacket & tie and dressy clothes for dining.
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  • Stayed: November 2013, travelled with friends
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1  Thank ArtRamirez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques V, Directeur général at Warwick Brussels, responded to this reviewResponded 2 June 2014

Cher ArtRamire...

Thank you for your nice comments related to your stay at the Royal Windsor Hotel Grand Place.

We were pleased to read that you enjoyed our location near to the Grand Place and the Central station, our restaurant, our Breakfast as well as the friendliness of our staff.

We are looking forward to welcome you back again at the Royal Windsor Hotel Grand Place.

Sincerely,

Jacques Vitu
Regional General Manager Brussels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

The Royal Windsor Hotel is in a very good location minutes from station and the Grand Place. It is a very impressive building and everything shouts luxury to you as you enter the spacious lobby and are greeted by friendly professional staff who seem only too eager to please and make your stay a pleasant one. The lobby, lifts, corridors and public areas were just great, smooth marble and just right lighting but things went downhill in our room. Maybe it was because we had a cheaper room but really that is no excuse - the room was tired, the bedding seemed old and badly fitting, there was a faint smell of cigarette smoke (in a non smoking room) and the bed was uncomfortable as it sagged towards the centre. The bathroom had seen many better days. In particular the grouting and the tiles on the side of the bath were very poor - the grouting was blackened in places and in other was missing entirely. The bath was narrow and dull. I really wanted to like the Royal Windsor and so much about it is right but our room was not up to the standard we expect and it has put us off visiting the hotel again.

  • Stayed: May 2014, travelled as a couple
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1  Thank Bow-Seat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques V, Directeur général at Warwick Brussels, responded to this reviewResponded 3 July 2014

Dear Bow-Seat,

First of all we would like to thank you for taking the time to share your feedback about the Royal Windsor Hotel Grand Place.

I am pleased to read that you enjoyed the location as well as the friendliness of our staff.
Obviously, I am very sorry you were disappointed by your room, especially regarding the bedding as well as the bathroom. I would gladly welcome the opportunity to reverse this if you would allow me and would appreciate if you would contact me directly at the hotel at your convenience. jvitu@warwickhotels.com

We strive to offer the best guest experience and customer service and always welcome feedback that will enable us to improve.

Hoping to hear from you, I remain at your entire disposal.

Best regards,

Jacques Vitu
Regional General Manager Brussels

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Reviewed 28 May 2014

We stayed here for 3 nights on a city break and can't believe the value we got. Very comfortable, spacious, charming and peaceful even though it's seconds from the nightlife,bars and restaurants of Grand Place. Friendly, attentive service is the norm. I would absolutely recommend a stay here and will return on our next visit. Loved it. And a 2 minute walk from Centraal Station meaning airport to bed in under 25 minutes!!

  • Stayed: May 2014
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1  Thank Ewen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques V, Directeur général at Warwick Brussels, responded to this reviewResponded 2 June 2014

Dear Ewen C,

Thank you to have chosen the Royal Windsor Hotel Grand Place for your visit in Brussels and for the nice words and very positive comment on our services you have shared.

We aim to provide the best every day and I will proudly share your experience within the Team.

Thank you again and are glad we have been able to make you enjoy Brussels with a truly excellent service.

Looking forward to your next visit.

Very Best Regards,

Jacques Vitu
Regional General Manager Brussels

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Reviewed 26 May 2014 via mobile

Hotel within easy reach from and to Brussel central train station. It's a short walk to grand place.Room is super clean. Staff was friendly. Our experience was great. If we get back here again we will definitely stay here.

  • Stayed: May 2014
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1  Thank kesinee18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques V, Directeur général at Warwick Brussels, responded to this reviewResponded 2 June 2014

Dear kesinee18,

We would like to thank you for taking the time to share your impressions following your stay at the Royal Windsor Hotel Grand Place.

We are very pleased to read that you enjoyed our prime location, cleanliness and most importantly the service provided.

We look forward to welcoming you back at the Royal Windsor Hotel Grand Place.

Sincerely yours,

Jacques Vitu
Regional General Manager Brussels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Warwick Brussels

Address: Rue Duquesnoy 5, Brussels 1000, Belgium (Formerly Royal Windsor Hotel)
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#34 Luxury Hotel in Brussels
Price Range: £101 - £264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Warwick Brussels 5*
Number of rooms: 267
Official Description (provided by the hotel):
Elegant and sophisticated, the Warwick Brussels boasts the best location in Brussels. Just off the world-famous Grand Place and only 150 meters from the “Square” congress centre, this Brussels hotel is within walking distance from Brussels' Central Station, the Antique Market on the Sablon, the Royal Covered Galleries and Brussels' Royal Palace Gardens. Brussels' Zaventem Airport is only a 20-minute journey away. ... more   less 
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Also Known As:
Royal Windsor Brussels
Hotel Royal Windsor

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