Very good location of the Hotel. very nice area close to nice shops and various restaurants and bars.
However, I had a late arrival so I've decided to order room service. The pasta (any of the pasta dishes) was unavailable although on the Menu it said that it can be ordered 24/7. I was told that all I could have was a croque-monsieur with fries and a mozarella and tomato salad. I had both... the croque-monsieur was cold and not really cooked and both plate where not nicely presented. There was no water available for me nor a bottle opener which meant I had no other choice than paying for some flat water from the Minibar.
That same evening I also found some long hairs in my bathtub which I had to remove myself as I wanted to take a bath.
The next evening I asked at Reception if I could have some ice cubes delivered to my room as I like to drink my water ice cold. Despite calling Reception again 1 hour after initially asking for the ice cubes I never ever received them.
The Hotel is beautiful but the staff made me feel very unwelcome. I have been in many beautiful places, but this service wise this is definitely not a 5 Star Hotel. It is definitely not up to the same standards as it was when it was still called the Conrad Hotel Brussels.
- Official Description (provided by the hotel):
- More than just a luxury hotel, the Steigenberger Wiltcher's offers guests a unique experience in Brussels. This establishment embodies all the regal elegance of Avenue Louise in the capital's most exclusive neighbourhood. A short stroll from the historic centre of town, it is the ideal place to make the very most of one of Europe's trendiest cities. Localisation 20 minute walk from the Palais Royal and Grand Place 20 minute drive away from Brussels International Airport/Zaventem and 5 minutes from the Midi Station (Eurostar/Thalys terminal) Public parking available (600 spaces) with direct hotel access (maximum height 1m90) ... more less
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- Also Known As:
- Conrad Brussels Hotel Brussels
- Brussels Conrad