As often mentioned, the hotel is very well placed, close to many upscale boutiques, restaurants, and a metro station and a 20-30 minute walk from Grand-Place. The Steigenberger looks amazing on the outside. The hotel's strongest point is the service: everyone from the concierge to the bellhop and the receptionist will greet you with a smile and try their absolute best to make your stay a pleasant one. (Kudos to Karel in particular for his excellent service.) We stayed in a newly renovated room: the modern touch is very appreciated as are the space, the bathroom, and the multiple TV channels (we often find that European hotels have a lack of English TV channels).
However, there are some quirks (I'm guessing because renovations are still ongoing.) For instance, we did not have a safe in our room, and the air conditioner was faulty. Thankfully, the hotel gave us a safe without our asking for it, and we were given a fan since we didn't want to change rooms. The lobby's extended area has a worn-out feeling to it, especially the chairs. It also needs some ambiance (unsurprisingly, it's usually empty) although the evening pianist is a nice touch.
We didn't try either the bar or the room service.
On a side note, a hotel should be commended for paying as close attention to their clients' comments on TripAdvisor in a respectable manner and always striving to be improve. Steigenberger should get even better when their renovations will be complete.
- Official Description (provided by the hotel):
- More than just a luxury hotel, the Steigenberger Wiltcher's offers guests a unique experience in Brussels. This establishment embodies all the regal elegance of Avenue Louise in the capital's most exclusive neighbourhood. A short stroll from the historic centre of town, it is the ideal place to make the very most of one of Europe's trendiest cities. Localisation 20 minute walk from the Palais Royal and Grand Place 20 minute drive away from Brussels International Airport/Zaventem and 5 minutes from the Midi Station (Eurostar/Thalys terminal) Public parking available (600 spaces) with direct hotel access (maximum height 1m90) ... more less
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- Also Known As:
- Conrad Brussels Hotel Brussels
- Brussels Conrad