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“Great place in a pleasant neighbourhood!”
Review of Le Chatelain Hotel

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Le Chatelain Hotel
Ranked #57 of 199 Hotels in Brussels
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place in a pleasant neighbourhood!”
Reviewed 28 July 2014

The hotel is great, the location is just 10 min by taxi to the Eurostar train to London. The room we were given was extremely spacious, very nicely decorated and the service was very attentive, too. We will definitely be coming back to this hotel in the near future.
The only minor thing is that free wi-fi is not available in the rooms - only in the lobby.

Room Tip: The room we had was perfect for travelling with a child because there was an extra bed.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank sdg2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review, 4 August 2014
Dear sdg2011,

First of all we would like to thank you for staying with us whilst in Brussels, we hope you also enjoyed the city. It is very rewarding for us to read such reviews because our main objective; to satisfy our guests, is fulfilled. Regarding the Wi-fi, you can book your next stay through our website directly and the wireless connection will be complimentary.
We look forward to welcoming you again in Brussels,
Best regards,
Victor Camhis,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Woking
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 July 2014

We stayed here for two nights while on a business trip to Brussels, the hotel was booked for us and I had no idea what to expect but it's fair to say Le Chatelain came as a very pleasant surprise. The first thing to say is this is a quality hotel, the whole place from the lobby to the rooms is beautifully decorated, the rooms are spacious and extremely comfortable, and the breakfast is absolutely first class.

The staff were friendly, pleasant and very helpful as well. The location of the hotel is fantastic for bars and restaurants, you're right by a whole host of great options.

My only minor gripe would be the lack of free wi-fi in the rooms, free wi-fi in the lobby really isn't enough these days when the vast majority of hotels have free in-room wi-fi, and I honestly think that such a fantastic hotel is doing itself a disservice by not offering it, that's the only reason I'm giving it a four instead of a five.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review, 30 July 2014
Dear Physic77,

First of all I would like to thank you for sharing such a review with us, satisfaction is the best reward we can receive from our guests. We are pleased to hear that the staff was helpful and polite, we do our best to shape our training to the guests’ behaviour. Regarding the wifi connection, it is free in all public areas and the restaurant, and if you decide to book through our internet website, the in-room wifi will be complimentary.

We look forward to welcoming you soon at le Châtelain Boutique Hôtel.

Best regards,

Victor Camhis,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

We arrived at the hotel early afternoon, around 2pm and even though we were early for check-in, the reception staff greeted us whole-heartedly, which made us feel comfortable right away. The lobby is classy, with plenty of natural light pouring in. It was a good start. As we were too early for check-in, the reception staff kindly offered to store our luggage behind the counter, for us to visit Brussels freely. They helped us plan our visit with city maps etc…which was a nice special attention. The Location of the Hotel right next to a Tram and bus stop made visiting and going to the Center very easy for us, even though we did not know the city.
After our visit we were able to go in our room, which was very clean and quite spacious. The coffee machine, free coffee and high quality stereo showed the special attention this hotel is ready to make for their guests. Bathroom was very nice and clean.
After a good night’s sleep without hearing a sound (From previous experiences I can say this is VERY rare in city hotels) Breakfast was a nice kick-start for a busy day visiting Brussels.
We will definitely stay in this Hotel again, as service was great, and all the service/amenities made this stay a very pleasant experience.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Abi_Meary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review, 23 July 2014
Dear Abi_Meary,

We would like first of all to thank you for the time you took to share your experience with us, as it makes us benefit from an external point of view, and work on details we might miss when reviewing our service standards.
We are glad to hear that the reception staff was of great help to plan your sightseeing tour of Brussels, as it shows their enthusiasm for individual service.

Thank you once again for staying at Le Châtelain Boutique Hôtel, we look forward to welcoming you once again in our establishment.

Best Regards,

Victor Camhis,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sYDNEY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

I spent 3 nights on the hotel, and the service was great.
The room was perfect, huge TV !
The hotel is located just between Av Louise and place Chatelain , Shopping areas and the best restaurants.
The restaurant in the hotel was also great and the riche breakfast was perfect.
For sure I'll be back again .

  • Stayed June 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank MARC34L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review, 15 July 2014
Dear MARC34L,

Thank you for taking the time to share your experience with us and the reasons of your satisfaction. The location of Le Châtelain Boutique Hôtel makes our guests enjoy the peace of the Chatelain neighbourhood and the lively atmosphere Avenue Louise.

We look forward to welcoming you in our Hotel once again, to make your stay a unique experience.

Best regards,

Victor Camhis,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2014

Immaculate and stylish hotel, delightful and caring staff, peaceful and pleasant surroundings, sumptuous breakfast and very spacious amenities. Value for money as well. I would recommend this hotel over any others in this area, without a doubt.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review, 11 July 2014
Dear Jess H,

Thank you for sharing your opinion on our Hotel, it brings us great pleasure to know that our guests are satisfied with what we offer, and we believe that improvement is key to reach the level of perfection. That is why we strive to learn from the opinion of our guests, and do our best to satisfy their needs.

We await your next stay in Le Châtelain and would be delighted to welcome you again soon.

Regards,

Victor Camhis,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Altrincham, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 May 2014

Hotel very pleasant but not too big and impersonal. The rooms were a great size as were the beds and the plump pillows.
the hotel is situated in a side road off the main upmarket shopping area. 300 yards up the road is a pleasant square which hosts a midweek food market which is very nice. Surrounding the square is a number of cafés and bars which are very pleasant to chill and take in the sun.
the breakfast in the hotel is quite expensive but in the square there are a number of places that do a great breakfast at a fraction of the price.
You can walk to the town centre but it will take you 30 mins which is ok going as it's all downhill but it's a slog coming back. The trams are only 2 euros each way and a taxi only 12 euros so you can choose to suit your budget.. Would definitely stay in this hotel again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank getupanggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review, 2 June 2014
Dear getupanggo,

First of all, thank you for all your positive comments.

We are delighted to read that you enjoyed your stay and all the equipments in your room.

The hotel is situated next to avenue Louise, dynamic and active district of the Belgian capital. On wednesday, the local market fills up the square nearby with food merchants and food trucks, the good atmosphere is garranted. The city center is accesible by walk, tram, taxi or even Villo (Rental Bikes) and is really closeby.

Concerning the breakfast, it is an American Buffet with a wide variety of beads, pastries, fruits, ham and cheese platters, hot dishes cooked by the Chef. All of it accompanied by a fresh fruit juice and/or hot beverage or even some sparkling wine.

We are looking forward to welcome you again soon.

Best Regards

Victor Camis,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heiloo, The Netherlands
Level Contributor
126 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 May 2014

I spent a few days here for an international conference. The facilities were very decent, refreshments were on time and of good quality. The provided lunches were excellent indeed, no reason to fault the hotel kitchen at all.

The disappointing service was in majority due to the hotel bar and food service. I spent almost 20 minutes there before being asked what I would like to drink. I asked for a menu and that again took time. After 30 minutes the menu was taken away because "the restaurant was not yet open" and I was provided with the room-service menu instead. I again spent some time reading the menu but, as nobody came to take my order, eventually left. My bill for a small bottle (33cl) of Perrier sparkling came to €5 which I find just offensive.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John_Michael_Bing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, General Manager at Le Chatelain Hotel, responded to this review, 2 June 2014
Dear Newmikey,

Thank you for sharing your comments concerning your stay in Le Chatelain Boutique Hotel.

We are glad to read that you enjoyed the conference and the service provided. Our kitchen is very flexible and can offer for all events, anything from the simple coffee break to the 3 course-meal.

Concerning the service at the bar we would like to apologize, be sure that the concerned department will be informed.

We are looking forward to welcome you for business or leisure purposes.

Best Regards

Victor Camhis,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Chatelain Hotel

Property: Le Chatelain Hotel
Address: Rue du Chatelain 17 | Brussels, Brussels 1000, Belgium
Region: Belgium > Brussels
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #57 of 199 Hotels in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Le Chatelain Hotel 5*
Number of rooms: 107
Reservation Options:
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