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“Great location, spacious rooms, comfy beds, free Wi-Fi and great breakfast!”

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Novotel Brussels Centre
Ranked #29 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Reviewed 8 June 2014

This Novotel is very centrally located, just next to the St. Catherine Cathedral, and is within walking distance of all major attractions, parks, and restaurants. I stayed for three days/two nights on business, and I found the facilities, amenities and staff to be delightful. The room was spacious with a very comfortable bed, great shower (which was in entirely separate room from the toilet), work station space and free Wi-Fi connection. The staff was accommodating, courteous and professional, and every employee spoke at least three languages. I arrived at 9:30am, and they were able to check me in right away (I called in advance with this request) and answer all of my questions.

The breakfast buffet was delicious and full of many options, including hot breakfast, antipasti, fresh fruits and vegetables, soft boiled eggs, cereals/granola, yogurt, soft cheeses, and crepes, breads, pastries, jams and dried fruits... they also offered an impressive variety of fresh juices, milks, hot teas and espresso machines.

The workout facilities and pool were well maintained, and I was able to enjoy a great workout on one of my mornings prior to going to the office for meetings.

Whether you're traveling for business or pleasure, I would strongly recommend this hotel, and I will stay here again on future trips.

  • Stayed: June 2014, travelled on business
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3  Thank shtrudles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you very much for your gracious compliments. I guess every hotel wishes to receive such a positive review ! Your kind words are truly appreciated and I will make sure they will be shared with everyone involved.

Kindest Regards,


Annabelle
Secretary Guest Relations

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537 - 543 of 2,878 reviews

Reviewed 8 June 2014

The staff was very welcoming, with lots of sightseeing and dining suggestions, and help with reservations.
Room was clean, quiet and spacious.
We loved the location, just a 10 minute walk from Grand Place, and close to many fantastic restaurants in the Ste Catherine area.

  • Stayed: May 2014, travelled as a couple
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1  Thank bcastiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this reviewResponded 18 June 2014

Dear client,

We do appreciate very much your comments regarding your stay in our hotel. It is always a pleasure to receive a positive feedback.

We hope to welcome you in our hotel again in the near future.

Annabelle
Secretary Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

The biggest plus of this hotel is that right in the center of Brussels, walking distance from Grand Place, Gare Central.
The rooms are big, and furniture new, and it is very clean.
20 minutes walk to EU Parliament

  • Stayed: June 2014, travelled on business
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Thank Vlad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for staying at our hotel and for taking the time to write a review on Trip advisor and for sharing details about our central location in Brussels to other guests.

My team and I look forward to welcome you again in our hotel.


Annabelle
Secretary Guest Relations

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Reviewed 2 June 2014

This is a very clean, and friendly hotel. Pretty decent free wifi service (although it did struggle at the IT conference but likely it doesn't get used that much as often)

My room was up on the 7th floor. Big rooms - would be good if you had 1-2 kids. Nice that the bathroom and the toilet are separate. Pity that there was no iron. Still, a fridge with water and great that there were plenty of sockets, a good TV and plenty of space. By the looks of it, try and get a room round the back of the hotel for a nicer view of the square/church

The gym is good - 2 running machines, 2 walking machines, lots of towels - clean. Take some water. Quiet on a weekend. Be aware the pool is only small.

The hotel is about 10 minute walk from main centre - there are plenty of bars and restaurants within a short walk. Shops wise there are a good number of city supermarkets so you can stock up.

Brussels itself is a little shabby and some of the streets around aren't the nicest. Still, the hotel is splendid and the bar well stocked and reasonable. Hard to find fault.
Exec room offers free mini bar and good space

Conference venue wise - good sized rooms. Good AV. Decent services. Good venue.

  • Stayed: May 2014, travelled on business
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Thank andymwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this reviewResponded 18 June 2014

Dear client,

These positive comments help to continue to nurture a culture of hospitality that is a strong focus in everything that we try to do, every day; and I cannot thank you enough for sharing them at Trip advisor.

Sincerely,


Annabelle
Secretary Guest Relations,

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Reviewed 2 June 2014

The Novotel Brussels Centre Hotel in Brussels was listed as a 3 star hotel but was better than most of the 4 star hotels that we have stayed at in Europe.
The room was huge for European standards, and even good sized by American standards.
Good sized bed, desk area, small couch by the window, decent storage, and nice bathroom with a separate enclosed toilet area. Free internet also included in rooms..
The employees in the lobby were helpful and friendly. No complaints.
The breakfast was comparable with many other hotels - some hot items such as eggs and plenty of bread, yogurt, cheese and the other usual breakfast items..
Location was great. A short walk to the the Grand Place, which is a must see.
Would go back to Novotel in Brussels in the future.

Room Tip: We choose a 'superior room', whatever that is.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Val E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you for taking the time to write a review of Novotel Brussels Centre – Tour Noire. We also much appreciated your feedback on the size of the rooms, and on our breakfast.

On behalf of our team, thank you for your review of Novotel Brussels Centre – Tour Noire.


Annabelle
Secretary Guest Relations

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Reviewed 2 June 2014

Wonderful staff, especially Besime at the reception desk. Comfortable queen-size bed. Good size room. Small bathroom but functional. Very nice "small" pool and steam baths. Great gym. Plentiful and delicious breakfast buffet. Close to "La Grand Place", bars, restaurants, etc. Would definitely go back.

  • Stayed: May 2014, travelled as a couple
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2  Thank madenjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this reviewResponded 18 June 2014

Dear Guest,

Thank you very much for your gracious compliments. I guess every hotel wishes to receive such a positive review ! Your kind words are truly appreciated and I will make sure they will be shared with everyone involved.

I hope to see you on your next visit to Brussels.


Annabelle
Secretary Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

I live in the US and booked a non-refundable rate for two rooms at this hotel via their website on May 30, 2014. Immediately upon committing my credit card purchase (like within sixty seconds), I realized I had booked Novotel Brussels Centre, instead of my desired Novotel Brussels Grand Place. I immediately called the hotel to explain my mixup and ask to swap locations (i later confirmed there was plenty of availability at Grand Place in late June). They pointed me to a manager's email address and I quickly sent a note explaining the mixup. I received two replies (from a Nicole and Landon, respectively) refusing my request. I replied back and begged for a little understanding and again received a very contrite "This booking was a prepayment this means we can not transfer your reservation to a different hotel."
Was this my mistake? Absolutely. Is it bad business on the part of Novotel? Absolutely.
Word of the wise. Be cautious when booking with Novotel. Your mistake is their gain.

Stayed: June 2014, travelled with family
3  Thank jd83616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, General Manager at Novotel Brussels Centre, responded to this reviewResponded 16 June 2014

Dear Guest,

The rate you requested is not changeable or can't be cancelled. Unfortunately, flexibility is only possible when another rate was chosen.
Note that the Novotel Brussels Centre Tour Noire is located 700 meters on foot from the Novotel Brussels Grand Place and that it is also a city center location.

Regards,
Marc Uytterhoeven
General Manager
Novotel Brussels Centre Tour Noire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brussels Centre

Address: Rue de la Vierge Noire 32 | Brussels, Brussels 1000, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#13 Family Hotel in Brussels
#13 Green Hotel in Brussels
#20 Luxury Hotel in Brussels
#23 Romantic Hotel in Brussels
#32 Business Hotel in Brussels
Price Range: £78 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Brussels Centre 4*
Number of rooms: 217
Official Description (provided by the hotel):
The Novotel Brussels Centre Tour Noire is a 4 star hotel offering 217 rooms located in the lively Place Ste Catherine area, 800 m from the Grand Place. Ideal for seminars meetings and conferences, the hotel offers 11 modular function rooms with a break area. Guests on a business trip to Brussels can unwind in our fitness center, jet-stream pool, hammam and soak up the atmosphere in our bar brasserie perfect for exploring a typical Belgian meal or sampling delicious beers. ... more   less 
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Also Known As:
Novotel Brussels Centre Hotel Brussels
Accor Brussels Centre
Brussels Novotel

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