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“Excellent hotel”

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Novotel Brussels City Centre
Ranked #32 of 198 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 July 2014

3 night stay at the hotel in July and we were not disappointed. Very nice room, very quiet at all times during the day. The room and hotel were very clean and the staff were very helpful, everything from providing a map of the city to making restaurant reservations (all the usual stuff) but everything was done with a smile and they were always happy to help.
The pool and fitness area was also a nice bonus and the breakfast buffet was excellent in both choice and quality.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded 31 July 2014

Dear Guest,

Our utmost reward is to hear satisfied guests therefore the whole team and I thank you for your words of praise. I am glad to hear that our staff members have fulfilled your expectations in terms of service and that you overall enjoyed your experience with us !

Best regards,


Annabelle
Secretary Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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543 - 549 of 2,996 reviews

Reviewed 29 July 2014

The room was excellent, the bathroom was excellent. The hotel was excellent very good value and well located. The breakfast was so fresh and what can i say but excellent. The staff were so friendly and helpful. Over all I would highly recommend this hotel. some buses are wheelchair accessible but not the UB most places were within walking from the hotel. However, the footpaths and finding toilets were a constant challenge.


  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank carmel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded 31 July 2014

Dear Guest,

Thank you for taking the time to write a review. I am grateful for your feedback about your stay.

I look forward to seeing you again.

Best regards,


Annabelle
Secretary Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

I came back to Brussels in 4 weeks time and changed my hotel location from Midi to here. That was a good decision!

Very close to the tram station (underground), at night it costed only 10 Euro from Midi station back to the hotel by taxi. You can go to the main tourists spots on foot, plenty of restaurants and cafes near by.

At the basement, they have a swimming pool and wet sauna called "Hamam". After running around the city, this was a blessing.

I also noticed that they have very good windows. Once I open it, you hear all the street noise, but when it is closed, it is so quiet. I was lucky enough to get a nice corner room, that was fantastic with plenty of space with a bathrobe.

Staff members speak so many different languages and as it is typical in Belgium, they are very helpful and friendly.

Breakfast was also good. All in all, I was very happy to stay here.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank B747-400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded 28 July 2014

Dear Guest,

I would like to thank you for choosing the Novotel Brussels Centre - Tour Noire during your stay in Brussels and for sharing your impressions.

I am really glad to read you enjoyed our quality of services and our central location in Brussels.

We look forward to welcoming you again very soon.

Best regards,



Annabelle
Secretary Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

Stayed here for 3 nights last week. Overall the hotel is centrally located with almost everything you want to see within walking distance . Lots of restaurants around and the hotel really does score very high on its location.

We had a bit of a bad experience with the support staff though . The fault was not entirely theirs, as we forgot our IPad in the room at the time of checking out . We realised that the tablet was missing as sons as we reached the train station; about 30 mins post checkout . We immediately called the hotel and requested them to check the room and ask the staff. But the lady on the phone kept on insisting that we send an email before they act . We called her several times requesting for her to check, and at one point she did say that she had the room checked ; but I got the feeling it was more to stop us from hounding her than actually trying to help us . We did send an email post reaching Amsterdam (after 3-4 hours ) but dissapointingly enough No luck . The device was old, but it had tons of old pictures and memorabilia , and hence was a bit sad to lose it :(

Anyways, like I mentioned , we are as much to be blamed , but going by my experience with reputed hotels, I have never had so mch trouble getting help on relatively simple task like this.

Stayed: July 2014
Thank Sudhir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded 28 July 2014

Dear Guest,

First of all we would like to thank you for your stay in Novotel Brussels Centre – Tour Noire and your feed back. We would like to inform you that we have strict procedures concerning lost and found objects. We really hope that you will understand this.

Sincerely,



Annabelle
Secretary Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

Stayed at the hotel for 3 nights during our vacation in Belgium. The hotel is very well located – close to the sights , restaurants and shopping. It is a ten minute taxi drive from the Brussels train station and costs just under € 10. We had a nice decent sized room facing the road at the back having a nice view of the city of Brussels. Room has comfortable beds though a bit sparse. Surprisingly, there is separate bathroom and toilet which can be a bit inconvenient if you need to wash your hands !
Room is equipped with tea/coffee making machine and a mini fridge. However slippers and bathrobes are missing. Wi-Fi is free and works well.

Just behind the hotel is St Catherine cathedral near which there are a number of nice eating places. Of special mention is the Noordzee Fish Bar which is a fast food standing place. The fish and other seafood are awesome with perfectly matched wine to offer at very reasonable prices. The place is open only for lunch. Highly recommend a visit

The staff at the hotel is helpful and courteous. Nice place to stay in Brussels.

Room Tip: Choose a room facing the square at the back
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Pravine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded 28 July 2014

Dear guest,

We do appreciate very much your comments regarding your stay in our hotel. It is always a pleasure to receive a positive feedback.

Best regards,


Annabelle
Secretary Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank lvs2cruz
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded 28 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 July 2014

A very comfortable an pleasant stay indeed. The executive room was big and cosy. The location is very convenient, close to the shopping street and Grand Place. Surrounding is quiet. Service was good too. Only issue was that the free wifi internet was too slow and unstable.

Room Tip: high floor with a view of the city
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  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded 24 July 2014

Dear Guest,

Thank you for choosing our hotel and for taking the time to share your experience with other travelers.

It’s always a pleasure to read that our guests appreciated our quality of service.

I look forward to welcoming you again very soon.

Best regards,



Annabelle
Secretary Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brussels City Centre

Address: Rue de la Vierge Noire 32, Brussels 1000, Belgium
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Family Hotel in Brussels
#14 Green Hotel in Brussels
#23 Luxury Hotel in Brussels
#23 Romantic Hotel in Brussels
#32 Business Hotel in Brussels
Price Range: £76 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Brussels City Centre 4*
Number of rooms: 217
Official Description (provided by the hotel):
The Novotel Brussels City Centre is a 4 star hotel offering 217 rooms located in the lively Place Ste Catherine area, 800 m from the Grand Place. Ideal for seminars meetings and conferences, the hotel offers 11 modular function rooms with a break area. Guests on a business trip to Brussels can unwind in our fitness center, jet-stream pool, hammam and soak up the atmosphere in our bar brasserie perfect for exploring a typical Belgian meal or sampling delicious beers. ... more   less 
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Also Known As:
Novotel Brussels Centre Hotel Brussels
Accor Brussels Centre
Brussels Novotel

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