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“Good value & great location” 4 of 5 bubbles
Review of Novotel Brussels Centre

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Novotel Brussels Centre
Ranked #27 of 200 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
124 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good value & great location”
4 of 5 bubbles Reviewed 22 August 2014

Stayed for two days in August '14, and was pleased to get a good rate on Booking.com (just under $100/night). The hotel is relatively new and very clean and modern. The location is fantastic, easily walkable to all major sights, and close to public transit to the main train station/airport. The staff are friendly and helpful-- the first room we entered smelled of smoke and they quickly moved us to a new room. The only negative was that one night we asked for an extra bed sheet and it took nearly 45 min and three calls to get it. They did apologize and this could be an anomaly, but not great nonetheless. They were happy to store our bags for us on the day we left as well.
We took advantage of the breakfast buffet one morning, and it is very extensive, with all kinds of bread and pastries, fruit, yogurt, eggs, beans, tomato and cucumber, juices, coffee, tea, etc. Not cheap at 15 euro each, but definitely a nice spread.
There is a small pool (when 3 kids are in it and splashing around, it's pretty much full) and fitness center in the lower level. We didn't use it, but it's nice to know it's there. Good climate control in rooms as well- easy to keep a good constant temperature.
Overall a good hotel in a great location. I would stay here again.

Room Tip: There aren't any great views from the hotel, so any room should be fine. All are pretty sound-pr...
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Green Features: The hotel, like many nowadays, encourages reuse of towels to be more enviro-friendly.
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Avi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, 25 August 2014
Dear Guest,

Thank you for staying at our hotel and for taking the time to write a review on Tripadvisor.

I am glad you enjoyed your stay with us and I hope to be able to welcome you again very soon.

Best regards,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
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English first
Mechanicsburg, Pennsylvania, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

I was traveling solo to a few spots in Belgium, spent 3 nights here at end of trip. The best of several good hotels! Warm and friendly staff everywhere from front desk to meal services to fitness center to housekeeping. They went above and beyond. Room spacious, comfortable, great bed, ultra modern bathroom facilities. Great access to outlets, internet, WiFi. Great view over to St Catherine's and fish market area, which was an easy 3-5 minute walk for good choice of upscale dinners or just coffee at a cafe. Easy walk to train station, Grand Place, Cathedral, Royal Palace and other sites (even with a bad knee). Get the full breakfast, there was so much from which to choose and there's plenty of pleasant seating. I had a great price using online prepurchase and give them both thumbs up.

Room Tip: ask to overlook the Fish market on St Catherines side
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Green Features: good water reduction in shower and toilet facilities.
  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, 25 August 2014
Dear guest,

Thank you for taking the time to write a positive review on Tripadvisor.com

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

With kind regards,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
147 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

We were only spending one night and a morning in the town en route to Germany but found this to be the perfect spot. It was easy to find, not too central that it was a nightmare to park (there's a large multi-storey opposite) and a short walk to the main tourist area. I did spot another Novotel in the central square and imagine it would be super noisy.

I don't think I've had a warmer welcome at a hotel, the staff were so lovely. Handing us maps and giving information on the best place to eat, even coming up in the lift when it seemed not to work using our key.

Our room was nicely decorated very modern, spacious and had a lovely bathroom. The bed was large and comfy and we had a small sofa too - plus the there was little noise so a good night's sleep was had!

At the back of the hotel is a square with some lovely restaurants - fairly pricey as is the whole of Brussels you have been warned! House wine £30 but we did find a carafe at a less silly price in the touristy section (where our meal was very average if not poor so I would take the management advice and go to one of the ones behind the hotel!).

I would highly recommend and we got a pretty good deal on this superior room, however we felt the breakfast was too steep and opted to grab a croissant so can't comment on that!

Room Tip: Superior room is worth extra and ask for the back with a view of the square which is charming and qu...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, 22 August 2014
Dear Guest,

Novotel Brussels Centre - Tour Noire very much appreciate your positive comments regarding your stay in our hotel. We are delighted to read that you appreciate our staff and liked our room.

Positive feedback from satisfied guests is our greatest reward – thank you.


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

we have stayed in lots of local type hotels, but opted for this business hotel for the 5 night stay in brussels. so glad we did, service at front desk was always a pleasure. the rooms are updated and the beds, oh so comfortable. the free internet was fast and there were ample outlets in the room for gadgets. there were choices of rooms with or without breakfast, we chose with breakfast and were not disappointed. lots of food choices, "good bread" and much more.we were very happy that we chose this hotel and also, the metro was just one block away, as were good restaurants too.

Room Tip: always ask for room "not near elevator" that way, early risers (airlines folks) and late n...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank y0frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, 22 August 2014
Dear Guest,

I will share your comments with my entire team. I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.

Thank you for sharing your experience.

Kind Regards,



Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

Without a doubt, the best thing about this hotel is the location. It's very conveniently located very close to Central station in Brussels, literally a few mins walk, and right outside the hotel is a busy and lively atmosphere with restaurants and shops. Walking distance to the palace (10 mins), shopping mall (15 mins) and many other places. Countless number of restaurants and shops.

The room is very comfortable, and has everything you'd expect in a hotel room. However, there are a couple of negatives. The room was a little dirty in a few areas, I had the impression the cleaning was quite rushed and therefore things missed. It wasn't bad enough for me to complain, but for example there were food crumbs left on one of the chairs in the room (no idea how long it was there for), which I left alone, and after my 3 nights there it was still there. It was also noisy on 2 of the 3 nights, again not really the fault of the hotel (despite me being on 4th floor) but one night you could hear music until about midnight (from the square around the corner there was a live show). However, in this area it's very popular and so would be expected.

We didn't have breakfast at the hotel, mainly because of the cost (17 Euros each). However right opposite the hotel were numerous places to get breakfast at a much cheaper cost. Exki became a favourite for my wife and I, they have a massive selection of food at reasonable prices, and we ended up spending around 15 Euros in total each day (so much cheaper than the hotel).

Overall I would still recommend this hotel for a short break. We were on the 4th floor with a great view of the church outside. Happy to answer any questions....

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CarlAndJoanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, 17 August 2014
Dear Guest,

First of all I would like to thank you that you took the time to communicate me your impressions concerning your stay in Novotel Brussels Centre – Tour Noire. Especially, since you highlighted so well our prime location.

I herewith would like to inform you that I transmitted your reactions to our head of housekeeping department. .

Looking forward to meet you again in Novotel, I remain at your disposal.



Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lucca, Italy
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

Just spent three nights at the Novotel Brussels Centre Tour Noire (not to be confused with the other Novotel hotels in Brussels) and the stay was delightful. From the check-in staff to the bar staff and maids - everyone was pleasant and helpful. You can walk there from the Central railway station or take the Metro a couple of stops to St. Catherine; it's a terrific location and close to just about everything. The Metro is right outside the hotel's front door (about 100 meters away) and there must be close to 20 restaurants located in the 100 meter walk to the Metro. The hotel has a small inside swimming pool, steam rooms, and a good work out facility. There are three computers in the lobby that you can use if you do not have a computer or tablet. There is also a 'play area' for children right next to the lobby. We were upgraded to a suite - which was actually too much room for us, but you can get three persons in a suite. Directly behind the hotel (on hotel property) is a very old structure - which I believe may have been part of the original wall in Brussels. In sum, highly recommend this hotel if you get to Brussels. jr

Room Tip: Try to get a room overlooking St. Catherine's Church
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jay r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, 11 August 2014
Dear Guest,

First of all I would like to thank you that you took the time to communicate me your positive impressions concerning your stay in Novotel Brussels Centre – Tour Noire.

I herewith would like to inform you that I transmitted your reactions to all my team members.

Looking forward to meet you again in Novotel, I remain at your disposal.


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SW England
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

We stayed for just one night but were impressed by the helpfulness of the reception staff and the quality of the room. The bed was very comfortable and although our room overlooked a non-too exciting road, any traffic noise was completely blocked out by the effective window glazing.
The hotel is in a good location, away from the tourist throng, but close enough for a gentle stroll to the Grand Place. St Catherine's is a lovely area with more interesting restaurants and a gentler, more relaxed feel to it.
I would choose to stay here again when we next visit Brussels.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Overnight2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, 11 August 2014
Dear Guest,

Thank you for staying at our hotel and for taking the time to write a review on Tripadvisor and for sharing details about our central location in Brussels to other guests.

I am glad you enjoyed your stay with us and I hope to be able to welcome you again very soon.

Best regards,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Brussels Centre

Property: Novotel Brussels Centre
Address: Rue de la Vierge Noire 32 | Brussels, Brussels 1000, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 Green Hotel in Brussels
#13 Family Hotel in Brussels
#20 Luxury Hotel in Brussels
#23 Romantic Hotel in Brussels
#32 Business Hotel in Brussels
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Brussels Centre 4*
Number of rooms: 217
Official Description (provided by the hotel):
The Novotel Brussels Centre Tour Noire is a 4 star hotel offering 217 rooms located in the lively Place Ste Catherine area, 800 m from the Grand Place. Ideal for seminars meetings and conferences, the hotel offers 11 modular function rooms with a break area. Guests on a business trip to Brussels can unwind in our fitness center, jet-stream pool, hammam and soak up the atmosphere in our bar brasserie perfect for exploring a typical Belgian meal or sampling delicious beers. ... more   less 
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Also Known As:
Novotel Brussels Centre Hotel Brussels
Accor Brussels Centre
Brussels Novotel

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