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“Elegant hotel; well located for EU business” 4 of 5 bubbles
Review of Stanhope Hotel

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Stanhope Hotel
Ranked #21 of 200 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Sliema, Malta
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Elegant hotel; well located for EU business”
4 of 5 bubbles Reviewed 28 April 2012

A very nice, elegant hotel well suited for EU related trips to Brussels. Very nice rooms and very good breakfast area.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Bavaria34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 3 May 2012
Dear Guest,

We would like to thank you for nice comments we received trough the Tripadvisor website.

As we are currently working to keep up the high level of services; it is always a pleasure to hear that our services met the expectations.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,185 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
Oklahoma City, Oklahoma
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

My friend and I stayed for one night, but I wish we could've stayed longer! The staff was very friendly and helpful. The breakfast was AMAZING and included in our stay. The price was very reasonable. The location was great within walking distance to a major train station, the EU parliament, and great shopping. Our room was very nice with a visiting area downstairs and the bedroom upstairs. I wish they offered free wifi. Great stay overall and highly recommended!

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JustAnotherTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 3 May 2012
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and also for your praising feedback we received trough the Tripadvisor website.

We are pleased that you enjoyed your stay in our Hotel and that our services met your expectations.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Beautiful hotel, our room was two-stored (the bedroom was upstairs) and this was really charming. The location is also rather good, only 10 minutes to the Grand place. As for disadvantages, wifi was free only for an hour and than you have to pay for it. I think that 5 stars hotels can't permit themselves this to happen.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marianna_Smolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 3 May 2012
Dear Guest,

We would like to thank you for your Tripadvisor review and the nice comments on our property.

We are pleased to hear that you enjoyed your stay and we can assure you that nice comments are mostly appreciated by our staff members.

We would like to inform you that the Wifi is for free for our Thon card Members ‘Gold’ so please feel free to contact our Front Office Manager for any further questions.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain,
Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 April 2012

Myself and my fiance stayed here over Easter weekend (3 nights, 4 days). We arrived late on the Friday and were upgraded to a suite as they claimed to have no standard rooms left which we took to mean that the hotel was full however the hotel was very quiet. We got a good deal on bed and breakfast from trivago.com and I cannot fault the breakfast. The hotel is a short walk from Brussels' attractions and the park nearby is nice. We were disappointed to learn that the restaurant is not open at weekends however the room service was good and not too expensive. There is not much to do in Brussels, once you've spent one day looking around you have pretty much seen it all, the Grand Place is nice to sit and watch the world go by but not much else to do. There isn't much open over Easter either so we really struggled to find any where to eat. And ladies, do not wear heels! All of Brussels paths are cobbled and very uneven. Overall could not fault to room and breakfast.

Room Tip: We were upgraded to a suite and could not fault it. We requested a garden view.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank aka_chelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 3 May 2012
Dear Guest,

We would like to thank you for your detailed feedback on your recent stay in Brussels and we are pleased to hear you enjoyed your stay.

The restaurant is indeed closed on Saturday and Sunday and we regret to hear that it was difficult to find restaurants in Brussels due to the Eastern Bank Holiday. Please be assured that our Front Office Team is always there to help our guests with requests concerning all sorts of activities in Brussels.

We do hope that we will have the pleasure to welcome you back at the Stanhope Hotel and remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 15 April 2012

My children got sick for a dessert. The food was recycled, quite rotten! Never again!!! I tried to talk to the chef Gérard Souillat but he didn't show off!!! Never again, 300€ for getting sick!
Mc Donalds is better, can you immagine? I can't believe that this chef is a professional. He didn't defend himself, just hidden behind a pot in the kitchen!

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank leeangLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 3 May 2012
Dear Guest,

We would like to thank you for having taken the time to inform you about your experience of your stay in our property.

We are sorry to hear that our services were not completely at your satisfaction and we hope you will accept our most sincere apologies for the inconvenience caused in the different situations.

The F&B Supervisor has been informed and we can assure you that the necessary actions have already been taken to improve the level of services in the restaurant.

We sincerely hope this will not affect your hotel choice whenever returning to Brussels and that you will give us the chance to prove you that the comments of our guests are taken seriously.

Please do not hesitate to contact the Management Office so we can prepare you a nice welcome on your next stay.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 9 April 2012

Very disappointed with staff at this hotel, we received extremely poor service. They seemed uninterested, and when we did get their attention; and this took some time, they showed no customer service skills at all..
Just a basic staff problem, they got our food orders wrong, they brought cold coffees to the table, and in general the staff disappeared.
The hotel itself may have been a five star in the past but is not what I would expect from a five star hotel. The overall decor is nothing special, the entrance is not inspiring at all, but poor customer service will ruin the experience regardless of any surroundings.
Very Disappointed.

Room Tip: Pick a different hotel.
See more room tips
  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 30 March 2012

Unattractive entrance, difficult to get attention from staff - went twice to the bar and waited without any one coming to offer drinks (no bar staff), very large but slightly depressing/morbid bed room with four poster. Bathroom was OK, but others had different experiences. Rooms are all very different and somewhat tired. Breakfast was OK. Room service ends at 2200, so you have to go out for a late meal (no bar menu, even if there were the staff).

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank freetogotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 4 May 2012
Dear Guest,

We would like to thank you for taken the time to inform us about your experience in our Hotel trough the Trip advisor website.

We are sorry to hear that the level of services was not completely at your satisfaction and we hope you will accept our most sincere apologies for the inconvenience caused in the different situations.

We have forwarded your comments to the F&B Supervisor and we can assure you that the necessary actions have been taken.

We would like to inform you that the room service is available 24h/24h with a limited choice of snacks and a larger choice of plates is served during the opening hours of the restaurant.

As we are currently working to keep up the high level of services; the feedback of our guests is very useful information for future improvements.

We sincerely hope this will not affect your hotel choice whenever returning to Brussels and that you will give us the chance to prove you that the comments of our guests are taken seriously.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stanhope Hotel

Property: Stanhope Hotel
Address: Rue du Commerce 9, Brussels 1000, Belgium
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #21 of 200 Hotels in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Stanhope Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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