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“A wonderful luxus hotel in Brussels”
Review of Stanhope Hotel

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Stanhope Hotel
Ranked #21 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
drohnlein
Level 5 Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A wonderful luxus hotel in Brussels”
Reviewed 21 October 2013

This is a wonderful hotel in all possible senses. A very elegant atmosphere, and top-level facilities, wonderful rooms, well equipped and with full comfort, the Stanhope Hotel unifies all the criteria to make you feel in the best possible accommodation. As I love old books, I appreciate the decoration details based on ancient books everywhere: bar, elevators, rooms. A real charming detail. Only the bar is a bit small. But the restaurant has great food and the service is very good. If you are looking for a cheap hotel forget it. But the money you pay here is worth being paid.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drohnlein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 4 November 2013
Dear Guest,

We would like to thank you for your wonderful feedback we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay and that our services met your expectations.

As we are currently working to keep up the high standing of services; it is a pleasure to share positive feedback as yours with our Team.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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Kuching, Malaysia
Level 4 Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2013

This is my second visit to the hotel. This time they put me on the new wings of the hotel. This new wings have a total different design concept and love how the room was positioned.

Great service and friendly stuff make the trip memorable. With the free Wi-Fi provided it make it easy to access to work e-mail.

Recommend any organisations to utilise their function room for an evening event where they provide great service and wonderful culinary experience.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 4 November 2013
Dear Guest,

We would like to thank you for having taken the time to share your experience with the Tripadvisor travelers and we are pleased to hear that our services met your expectations.

We have really enjoyed reading your wonderful comments on our Hotel, the praising of our services and the staff members.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 October 2013

So it was mine and my wife's 1st wedding anniversary and I surprised her with a trip here.

The staff were very friendly and accomdating any help they jump straight onto it, I found our room and the hotel in general well kept, clean and tidy. The hotel itse;f is located on the edge of the business district and only a 10-15 minutes walk into Brussels Grand Place. Being where is was it was very quiet over the weekend (which was fantastic).

The walk to the town is well with it, you have to walk passed the Palace and the park.

Would I stay here again, absoultely by far one of the best hotel I have stayed in.

My only critiscism on this, and believe me it is only a minor one, and I know the hotel review this site so they may take up upon the opinion is. When we arrived the doorman outside didn't really offer any assistance (not the end of the world) but when we walked in there was no clear notice for the reception may sound silly but we stood in the entrance for about a minute trying to figure out where to go, as you have a route to the left, in front is a resturant so is not clear where to go. For all those reading this, it is straight onto the resturant then turn to your right.
I'm not going to mark the hotel down for something so minor though.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarChu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 4 November 2013
Dear Guest,

We would like to congratulate on the occasion of your 1st wedding anniversary and thank you for having chosen our Hotel to celebrate this special event.

We are pleased to hear you enjoyed your stay with us and especially your room and the quiet location.

We regret to hear that you did not receive the usual welcome by our doorman upon arrival and we hope you will accept our most sincere apologies. We can assure you that the Front office Manager has been informed and the necessary actions have been taken to avoid reoccurrence in the future.

As we are currently working to keep up the high standing of services; the feedback of our guests is important for improvements in the future.

Looking forward to welcome you back at the Stanhope Hotel, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 6 Contributor
203 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 7 October 2013

Stayed here for 2 nights over a weekend with my partner. Check in was smooth and the man who assisted us gave us a great map and marked lots of things for us, other staff during the weekend were also helpful with any questions and directions we needed.

Our room was a great size with a shower and a bath, his & hers sinks, bath robes and slippers (which you can take home). The room was cleaned daily with fresh towels. Breakfast in particular was great, lots of selection and really nice fresh coffee brought to your table. Location while "out of the action" was only a 15 minute walk down to Grand Place, and there was a metro stop directly outside which made travelling to the more distance sights (and the Eurostar) very easy.

We would stay here again and recommend to others, the price was so good for the type of hotel and the services provided.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pyramid160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 4 November 2013
Dear guest,
We would like to thank you for your nice feedback we received trough the Tripadvisor website.
We are pleased to hear that you enjoyed your stay and that our services were completely upon your expectations.
As our staff members are currently working to keep up the high level of services, it is always a pleasure to receive positive feedbacks from our guests.
Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,
Yours sincerely,
The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastleigh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 September 2013

We had an excellent stay here, there were a few little niggles but overall an excellent stay. The location is perfect if you want to enjoy all that Brussels has to offer....and it has a lot to offer, from Grand sites to quaint little restaurants. My wife and I love to experience all the little delights a city has to offer and Brussels had a lot of them. Do not be afraid to venture (always practice caution no matter what city) off into the little quiet back streets as you will probably end up finding a nice place to enjoy a nice beer on a quiet corner with good fresh food. Back to the hotel... We stayed in a club room which had everything you would expect from a five star boutique apart from any tea&coffee making facilities but this was not really a problem as they served excellent coffee at breakfast and the rest of the day you would be out exploring the city. Breakfast is of really good quality - cereals, sausages, eggs, fresh fruit, cold cuts, cheese, pastries and they also have a fresh waffle making facility which is great. The beds are comfy and you will easily drift off to sleep after a nice shower in your own walk in shower or if you prefer there is also a separate bath tub for a soak. There is a metro station about 2 mins walk away from the hotel and if you are using the airport express bus into the city from Brussels then the stop( luxembourg Square) is a 6 min walk from the hotel. I would definitely stay here again and do recommend the hotel highly.

Room Tip: We stayed in the club room on the 5th floor room 523, it was quiet and over looked the restaurant an...
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vimal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 4 November 2013
Dear Guest,
We would like to thank you for having taken the time to share your experience through the Tripadvisor website.
We are pleased to hear that you enjoyed your stay in our property; especially the location, the business room and the breakfast.
As we are currently working to keep up the high standing of services; it is a real pleasure to share positive feedback as yours with our Team.

We have taken carefully note of your remark concerning the tea & coffee facilities and we would like to inform you that we prefer to offer this as an extra service to our guests by bringing a tray with these facilities to the room upon request instead of standard facilities in each room.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next stay in Brussels, we remain,
Yours sincerely,
The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 September 2013

Found the Stanhope hotel through trivago and booked quite confidently and what can only be described as an absolute steal.
The hotel is situated near the parliament area of Brussels, easy enough to find a short 5-10minute Metro Journey from gare du midi to troone (Metro station) and then a further 2-3minute walk....the metro is very efficient and even thought the location isn't perfectly central you can get across the city in next to know time, so location isn't an issue!!
The hotel it's self is wonderfully decorated, very upmarket and impressed the other half which is always an endorsement. The room itself was immaculate, marble bathroom with his and hers sinks, dressing gowns, slippers, mini bar (albeit very expensive), safe and the other usual bit and bobs. Its hard to describe how nice the room was, but the pictures on the website reflect the quality and style of the Stanhope.
Unfortunately we never got to eat in the restaurant as it not open Saturday or Sunday, we skipped breakfast as we had planned two busy of sight seeing, but if the rest of the hotel is too go by I would expect the food to be of a high standard.
There may have been a few minor points I could pick fault with, however I would of had to really search them out. Overall, this was affordable luxury at the Stanhope, the location is practical and if visiting Brussels again I would definitely try and book the Stanhope again.

**Couldn't rate the swimming pool/spa as didn't use this facility
*** The only reason I marked the location as 'Very Good' rather than excellent, is that despite not having an issue with location personally I'm aware some people want a more central location.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chefgavin86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 4 November 2013
Dear Guest,

We would like to thank you for your wonderful feedback we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay and that our services met your expectations.

As we are currently working to keep up the high standing of services; it is a pleasure to share positive feedback as yours with our Team.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest
Level 6 Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 September 2013

We spent 2 nights in this hotel. Our room was facing to the street on the 4th floor, but still quiet and comfortable. The huge double bed was soft and comfortable, only the pillows were a bit thick to our taste. The only thing what I will never understand: why free wifi is not basic in these hotels. However I have to note that we really appreciated the gesture from the hotel, as we got a one hour limited wifi access (that's an other story that we did not know that it was a one-shot access, so even we logged out after 10 min, for the next time it has already been consumed). We loved the atmosphere of the room, it was really nice.
The hotel is not in the center, but it is an easy walk to get in. Breakfast is very good (incl. coffee), and staff is extremely helpful and kind. As it was "no car day" on Sunday when we left, we got good advices from the receptionist how to get to the airport the most easily.

Room Tip: We were in room 420, it was quiet and good.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EraKiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, 4 November 2013
Dear Guest,
We would like to thank you for your Tripadvisor review and the nice comments on our property.
We are pleased to hear that you enjoyed your stay and in particular the atmosphere of your room and the breakfast. We can assure you that nice comments like yours are mostly appreciated by our staff members.
We would like to inform you that 1 hour free of charge WIFI is offered to our guests if used in their room or another part of the hotel. It is completely free of charge at the computer in our lobby but also for each reservation made directly trough our website and for Thon Club Members as from the second stay.
Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain,
Yours sincerely,
The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stanhope Hotel

Property: Stanhope Hotel
Address: Rue du Commerce 9, Brussels 1000, Belgium
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 199 Hotels in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Stanhope Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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