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“Great and convenient location”

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Brussels Marriott Hotel Grand Place
Ranked #41 of 198 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Reviewed 9 July 2014

We wanted to be close to the Grand Place and this hotel was perfect. Within a block of the Grand Place, you have only to cross a single street and you are "there." The hotel and rooms were clean, neat and modern. The staff at the front desk and the concierge were all very helpful, friendly and courteous. The restaurant was pleasant and enjoyable though I found the menu a bit "limited" and it could be a challenge for families with smaller children. The executive lounge which is available to Marriott Rewards members was great... you can serve yourself a coffee, grab a snack or a beer any time you wanted. The hotel is a minutes walk from the subway system and about a 5-7 minute walk from the Gare Central train station. This was a great centrally located hotel and we would definitely stay here again. You have access to hundreds of restaurants and boutique shopping options within just a few minutes walk from this property.

Room Tip: Higher floors might get you away from the street noise below. We were here during World Cup matches...
  • Stayed: June 2014, travelled with family
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Thank Lyndy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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699 - 705 of 2,170 reviews

Reviewed 9 July 2014

I have stayed at Marriott Brussels for a few days on a business trip.
The good: the hotel is located near Grand Place, very good location for a few walks to the pubs or Brussels' downtown attractions. And that's the end of good section...

The bad: the area is quite noisy, Ok - not really hotel's fault.
But the windows of the room I stayed were a bit old and it did not close properly. I had to prop up the table against the window for a better closure. And this was not the case of my room only, other colleagues reported similar problems with the windows. The lucky ones had ear plugs...

I ordered in advance a vegan menu.
After talking with every single waiter at the first dinner, all I have got was the side dish they served with the steaks. No starter, no dessert, no nothing, they just removed the meat from one plate and voila, that's your vegan menu for 60+ Euro!
I had a conversation with the boss of the waiters and practically she was shouting at me that it was our fault we did not announce in advance. Actually we did announce well in advance.
What is customer's fault that their communications lines do no work, what was my fault that all those waiters I spoke to did not want to inform the kitchen about a simple situation?
Any excuses, any compensation, any whatever from the hotel?
Absolutely nothing, this is Marriott; they just charged more than 60 Euros for a side dish made of vegetables and 2 glasses of wine instead of providing a decent vegan dinner...

Just to be honest, they improved for the next lunches, later I did get a correct service and probably I could put it in "incident" category but strange things kept repeating in other areas where the hotel was supposed to perform differently...

There are bowl with fruits on the reception. That is nice but take care that these fruits, similar with the fruits provided at the breakfast, are not washed. You will have to wash them. Or at the breakfast please ask them to wash the fresh fruits you may want to enjoy.

The hotel has a gym in the basement, something the size a bigger room. Do not expect something fancy, 3 running belts, 2 bicycles, 2 steppers and weights. It looks like it is there just to allow them to get the star they targeted.

Back home alive from this hotel but the story is not over...
During the stay hotel blocked on my card 2 different amounts, totally at Marriot Brussels will. Then at checkout they charged the card the full amount of the invoice, while keeping the arbitrary reservations made prior.
Contacted later hotel claimed that the moneys blocked are released but they are not...
Now additional troubles with the bank to chase Marriot Brussels to leave people's moneys where they are supposed to be since the hotel has been paid in full...

My opinion is that Marriot Brussels gets way too many clients, they do not really have something compelling to push them to improve.

Room Tip: To get a little more of sound proof you may have to put the table against the window for a proper cl...
  • Stayed: June 2014, travelled on business
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8  Thank Raduceanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanosZer, Front Desk Manager at Brussels Marriott Hotel Grand Place, responded to this reviewResponded 16 July 2014

Dear Raduceanu,

I would like to thank you for taking the time to provide us with your feedback.

Regarding your dinner, it was a fixed dinner menu prepared for your group for a special price of 38€/person, not over 60€. We did have the information regarding the special diets and we were prepared for that: a vegetarian starter, main course and dessert were available for our vegan guests. We regret that these arrangements did not meet your expectations.

Regarding the authorization blocked, as you have been informed already by us, we do not hold any additional money from your card. The authorization taken was released by us the date of your departure and it usually takes 2 working days for the funds to be back in your account, but that depends on your bank.

Once again, I would like to thank you for your feedback.

Best Regards,

Panos Zeritis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

we have been staying at this hotel every time we visit Brussels and it has been a wonderful stay every time. The staff is very courteous, the facility is well-maintained and it is centrally located close to all places to visit in Brussels. The executive lounge was outstanding. The manager was personally serving wine to the costumers, which is unusual for most lounges. I hope they have it 7 days a week rather than week days only. As Marriott gold members, we were upgraded to an executive room, which was again outstanding. One suggestion for the hotel management is to improve their concierge services. Overall, wonderful experience, especially for the price.

Room Tip: a higher floor would be useful since the area is busy and it can get loud at nights.
  • Stayed: July 2014, travelled as a couple
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2  Thank Alp I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

A well placed hotel with good facilities. for exploring the heart of Brussels, probably no better placed hotel to do this. Lots to do & see around here, shops, restaurants, the flea market on Sunday all well within walking distances. Hotel itself is well appointed & breakfast is of a good quality. In fact you won't really get to try out all the options. Go & enjoy

  • Stayed: June 2014, travelled as a couple
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Thank maigrait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

After not too many nights on business travel I was able to convert my Marriott points to two nights at the Brussels Marriott. Location is perfect and the staff is very helpful. We used the app to check in at 9:30am which was great after an early arrival by train. Hotel breakfast is a bit pricey, but fresh and comfortable. I recommend this hotel as a home base for days around this city and day trips to Bruges and Gent by train.

Stayed: July 2014, travelled as a couple
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

Nice hotel after finally arriving there after driving (not driving as Brussels is a big parking lot). Lots of construction + there was a train strike and Brussels has the reputation as being the worst city to try to drive in (took us an hour to drive 4 km to reach the hotel. Then had to search for the parking garage (hint: it's on the right side of the hotel as you're looking at it from the front of the hotel...then you have to read the instructions and push appropriate buttons to have garage doors open). Once we parked the car, we didn't move it until we left...took the metro). Nice lounge & restaurant inside; very comfortable and clean rooms; very accommodating staff and helpful with directions, attractions, use of Metro, etc. I think if we had to do over, we might stay outside of downtown Brussels and take Metro there to Grand Place, etc.

  • Stayed: July 2014, travelled with family
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1  Thank Peyton_John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

We love to stay at Marriott hotels, because we know that we will get super Marriott quality, like this Brussels hotel. Stayed here last year also. Staff is very helpful and friendly, location can't be better as it's a short walk to Grande Place and all the attractions of the city center. Tourist office is in Grande Place, and that's where Sandemans Walking tours begin. Also convenient to Central Station, a healthy walk.

  • Stayed: May 2014, travelled as a couple
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Thank manhattan1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brussels Marriott Hotel Grand Place

Address: Rue Auguste Orts 3-7/Grand Place, Brussels 1000, Belgium (Formerly Brussels Marriott Hotel)
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#16 Business Hotel in Brussels
#16 Green Hotel in Brussels
#18 Romantic Hotel in Brussels
#19 Family Hotel in Brussels
#30 Luxury Hotel in Brussels
Price Range: £114 - £340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brussels Marriott Hotel Grand Place 4*
Number of rooms: 221
Official Description (provided by the hotel):
Experience Belgium's capital from stylish city centre accommodations at Brussels Marriott Hotel Grand Place. Enjoy 4-star sophistication at our hotel in Brussels offering elegant rooms and suites near Grand Place and Brussels Central Station. ... more   less 
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Also Known As:
Marriott Brussels
Brussels Marriott

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