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Sandton Hotel Pillows Brussels
Ranked #11 of 199 Hotels in Brussels
Certificate of Excellence
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 16 February 2014

we had a superb stay here, the enormous queen size bed was very comfortable, the shower was amazing and cleaners tidied our room every day. Staff were helpful and considerate. We got a hotels.com discount, if we had to payfull price we probably would have stayed some where with less stars. Excellent hotel, will definitely stay again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ficklelisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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831 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
St. John's, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

Nice quality hotel, if you are walking here from the train station you'll walk along a sketchy street but its fine in the day. The hotel is in the up and coming part of Brussels so a lot of improvements have been made inside. Quality friendly staff, walking distance to all the major points of the city, I travelled the majority of Europe last summer and this hotel was the cheapest but the best hotel I stayed in. If you're on the front of the building you'll have a nice view of a square that can get a little loud at night, but just a minor thing.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MattyGNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cork, ireland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

for location, value for money, comfy beds and its quirky style the pillows is top class.
it is small and boutique style, yet it is ten minutes (slow ) walk to the grand place, on the the metro etc, i notice it is creeping up the the rankings!!
ill def be back soon

Stayed December 2013, travelled as a couple
Helpful?
Thank DARACork_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

If you would like a cute, clean and professional hotel within a 10 minute walk of the train station, the Grand Place, the shops and restaurants then this is the hotel for you. Another advantage is that there is a metro stop just accross the road. We were in Brussels for a 3 day city break and staying in this hotel meant we had easy access to the train station for day trips to Bruges and Ghent but at the same time, we had easy access to Brussels itself. We never had to use the metro because we could walk everywhere from our hotel. The exterior of the hotel is very clean and modern so first impressions were really good. The same could be said for the reception area and the receptionists who were very professional and polite. The hotel is very tastefully decorated and the king size beds are a bonus along with the good quality matresses. The room was cleaned regulary, complimentary drinking water was provided every day, the TV has an excellent choice of channels to suit every nationality.
I only have 2 negatives but they are so insignificant that I would not hold it against the hotel : The pillows are too high and so high that I literally had to sleep with none and there was no shower gel provided, only shampoo and a bar of soap. I didnt have breakfast at the hotel so cannot comment on that. I would definately stay there again and would recommend it to a friend.

Room Tip: we had an internal room, so looking onto an internal courtyard. No view but very quiet.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Corazon5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater Manchester, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 9 February 2014 via mobile

Location is good, not too far to walk to train stations and the city centre. No food at all available other than breakfast which I think is a bit shortsighted. The bar surely could offer some light snacks.
Check-in took some time and was clumsy as a trainee was processing everything under the guidance of an unwelcoming receptionist, and this certainly could have been handled better.
We had booked a royal deluxe and the room we were shown to was at the front of the hotel and the noise from the street was obvious. It was also quite a small room and we couldn't detect anything royal about it! We asked for another and the surly receptionist offered a room overlooking a quiet courtyard at the back of the hotel. Apparently this was just a deluxe room but was actually bigger and nicer decor so we couldn't work that one out. We had prepaid and were told we couldn't get a refund for the difference in room price but we could have a drink at the bar which we ended up not bothering with as there are so many great places to have a drink in Brussels.
Breakfast was decent although people who came down 10 minutes before close were told off!
On check-out the young receptionist was yawning and explained that she was having to work long hours - not exactly what the customers need to know.
Overall the attitude of the majority of staff left a lot to be desired - not sure what is going on here but there are definitely issues that need addressing by management.
We would return if we couldn't find a good deal elsewhere. It is a comfortable hotel with a reasonable location but it could be a good hotel if the staff were motivated to be more customer focused.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
2 reviews
3 of 5 bubbles Reviewed 9 February 2014 via mobile

The staff are friendly, the rooms lovely, the beds huge and the location ideal....BUT the automated lights in the bathroom and toilet are either broken or useless. Now, granted, we haven't mentioned this to reception so it could be that ours are broken. The only way they'll stay on is if the door is open, not exactly ideal if you are in a room with another human (though you may be into hearing/watching each other on the loo, so this is the ideal hotel for you!)

Stayed February 2014, travelled as a couple
Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedfordshire, England
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 January 2014

Perfectly situated at just 10 minutes' walk from the Eurostar terminal and a short walk into the City Centre, it's ideal for an overnight business trip but lacks a few amenities that are probably more important for a longer stay or leisure trip. E.g. there is no restaurant or room service within the hotel, only a breakfast serving area and a bar downstairs; there was no bath (only a shower) in my room, although I don't know if baths are available in other rooms and no tea and coffee making facilities in the room. The mini bar was also quite restricted, containing only soft drinks and beer, with no wine available, but there was a bottle of complimentary mineral water by the bed.

That said, the room was clean with modern decor throughout and the bed extremely comfortable. The individually controlled air-con unit made sure the temperature was to my liking, although it was quite cold when I arrived because the window had been left open (perhaps to air the room?). The TV also had a wide range of channels in a variety of languages including BBC1 and BBC2 for English speakers. The breakfast selection was also comprehensive, with Full English and Continental options and of good quality. I would definitely stay here again if I visit the city on business in the future.

Room Tip: Rooms on the "2nd floor" are actually on a sub-floor, up a short flight of stairs from the...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danielle_Beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandton Hotel Pillows Brussels

Property: Sandton Hotel Pillows Brussels
Address: Place Rouppe 17, Brussels 1000, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Room Service Wheelchair access
Hotel Style:
Ranked #11 of 199 Hotels in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sandton Hotel Pillows Brussels 4*
Number of rooms: 45
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