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“This is an appartment, not a hotel”

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Thon Residence Florence
Ranked #51 of 131 Speciality Lodging in Brussels
Tromso, Norway
Level 5 Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“This is an appartment, not a hotel”
Reviewed 2 July 2012

Very good size, all amenities, absolutely no cleaning during my 5 night stay, you are expected to even throw away the rubbish, comfortable bed, some street noise, helpful staff in reseption 200 metres away, parking. All in all; you get what you pay for.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyinBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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46 reviews from our community

Traveller rating
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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Kansas City, Missouri
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 May 2012

I booked a two bedroom apartment at the Thon Residence Florence. We had to check in at their main hotel, which was right around the corner. When we got to the apartment it was actually a very large three bedroom. It was clean and cute. The apartment had a book letting us know how to work the washer, dishwasher and tv as well as giving us a list of local restaurants, grocery stores and activities. The only negative thing I have to say is they never told us we had wifi access. When we checked we were told we could use the computer in the lobby. When we went to go online in the lobby we saw a user name and password to a hot spot. We wrote it down and it was the wifi password that we could use on our own devices. We also couldnt figure out where the garbage dump was. It told us in the book they left but we still had trouble finding it. Other than that we loved it there and would definitely stay there again.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level 6 Contributor
173 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 31 May 2012

We stayed in the apartment with 3 bedrooms. The apartment was very large and equipped with all facilities.
The hotel staff was completely disorganized. Upon our arrival we were handed the keys and a key for the garage. We could use the garage the first night because a lady staff told us that we needed a remote to open the garage; the next day another lady staff told us that the remote control does not exist! Also from the garage (four floors below ground zero!) We needed another key to our scale, a key that was never delivered to us. Just as the key to empty the garbage, never delivered. Total disorganization. Also the reception was two blocks away from our apartment, and three times I went to complain for the keys, only one person was present at the reception with a great queue!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank floppy_and_cd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ede, The Netherlands
Level 6 Contributor
138 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 23 March 2012

We spent 2 nights in the Thon residence Florence. Location was good on a side street of the Ave Louise. It is a service appartment style concept. The appartment was a two level appartment with a hallway with toilet-sitting area and kitchen and upstairs a bedroom and bathroom.There are no toiletries and toilet paper provided. The state of the appartment was poor and the furniture was worn out and everything looked very old and shabby and unhygienic. The beds were very basic and very uncomfortable. Me and my wife ended up with backpain every morning. Internet was not free and wifi quality poor. Garage could be booked extra however is very dark and parking spaces very small. I prefer to pay more and park in a decent garage. Service is provided by the nearbij Hotel Stephanie however is very basic since personell is not in the building itself. Price quality not good. I would not come back to the residence.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dtjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterford
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 February 2012

I was a bit worried after reading some of the reviews however we rented one of the 3 bed apartments here. Very spacious and very warm. 4 girls and plenty of room. 2 shower rooms, 2 toilets, huge sitting room/dining room and kitchen. So much space in the bed rooms. The place was spotless and the beds were very comfortable. Good location but at night there are some prostitutes in the area and although they do not bother you the men passing can be quite intimadating so travel in groups or better yet get taxi s back at night. Over all would stay here again. A great weekend!!!

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eimearb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level 6 Contributor
367 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 23 January 2012

This property was a complete disaster - from the check in process to the lack of 24 hour support (as advertised). Here's some of the problems we encountered during our stay
1. The place was filthy. From dirt on the walls, to large stains on all the rugs, to gigantic rips and stains on the furniture, the property was in need of a major overhaul. Dirty dishes were found in the dishwasher, the washer detergent cup was filled to the top with used, caked-on powder detergent (from a former guest), to closets that contained previous guest hangers and items, to bedrooms doors that wouldn't close.
2. Misleading 24 hour support. The apartment phone rang to the Thon Hotel two blocks away.The hotel attendants did not know anything about the property and were not able to help. Instead they had to "page" workers who supported the Residence and those workers were not available any time we called for help, even though posted in the elevators and in the front entry way were "24 hour support" signs.
3. Missing amenities. The apartment did not come with the amenities as promised. Prior to our stay, I called booking.com, to question what we needed to bring with us (e.g. shampoo, dish detergent, etc.) They called directly to Brussels and we were told we needed to bring our own toiletries (shampoo and soap), but that laundry detergent, dish washing detergent, toilet paper, tissues would be provided. In fact, nothing was provided, not even a hair dryer. Additionally there was a 3-ring binder in the residence which advertised restaurants, appliance instructions, urgent phone #'s, etc. It was completely out of date. For example, restaurants no longer existed, and instructions for the washer/dryer were not for the model in our apartment. We purchased coffee and filters, but the coffee machine didn't work.
4. Non working garage. The garage door was broken the 2 times we needed to get in. We had to walk back to the Thon Hotel, have them page the person on duty, and wait for him to come and let us in. Not fun at 10pm at night.
5. Incorrect star rating. Property is advertised as 4 stars, but this should be a 2 star property based on the thin towels, lumpy/sagging beds, old sheets, bathroom/kitchen from the 80s, etc. In fact the only thing that gives it the stars is that the apartment is enormous.

I spoke with the manager, Beji, after our first evening, (had to change our morning plans to wait for him to arrive in the morning) and he made good on providing a well-deserved discount. Unfortunately if we wanted to stay in a property of this low caliber, we would have booked one. This property should never have been saleable in the first place and finding out after the fact that this apartment was the last room in line for renovations was not comforting. Overall, the pictures on their website are inaccurate and misleading. 1 star provided for location - in a beautiful upscale shopping area close to public transport.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GRLTRAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John O'Groats, United Kingdom
Level 4 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 January 2012

Thon residency is in a great location and the flats are superb ,well maintained and very clean .
Although they cocked up our booking a little the manager was helpful and efficient , giving us a refund and treating our party of four to free breakfasts . The only downside to our stay was the night club at the rear that doesnt quieten down until 5am .

Room Tip: the rooms furthest away from avenue louise are the one closest to the noisy night club :(
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AKMLG_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thon Residence Florence

Property: Thon Residence Florence
Address: Avenue Louise 91-93 | Rue de Florence 1-11, Brussels 1050, Belgium (Formerly Golden Tulip Residence Florence)
Region: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant
Hotel Style:
Ranked #51 of 131 Speciality Lodging in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Thon Residence Florence 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Thon Residence Florence Hotel Brussels

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