Visited Pullman Midi with my wife during December 2013.
If you're looking for good customer service in hotels you stay in, rest assured that you will not find it here. While we found the rooms to be good and nice (because I believe this hotel is newly built/renovated), there are numerous short comings.
Check-in was slow as the check-in counter was a small round table with laptops attached. There were only 2 staff present and with 3 groups of guests waiting to be checked-in, one of the staff decided to walk away from her counter. We waited for a good 20mins to even speak to a member of staff regarding check in. The process of checking in was also slow, with the staff having to click through many pages of confirmation and payment of security deposit taking forever. When we were finally given a room, we were not offered to have our bags delivered to our rooms or even showed the way to the elevator.
The room itself was great. The layout was good and there were complimentary movies for guests in the room. Bed was comfortable and the bathroom was also large. We had enough space to open up two large suitcases and do our packing in the room. Breakfast was also decent. Though variety was an issue (we stayed 6 nights), the food quality was good. There is a non-spoken live eggs station where you have to ask the chef to make eggs of your choice.
The housekeeping for the hotel though efficient, was not consistent. On some days we'd get a replenish of the shower gels, shampoo etc, on some days we'd get two shampoos and no shower gels, and on some days we'd get none. Some days we'd get 2 towels and some days we'd get 1. Also, calls (three to be exact) to request for toothpaste (hotel didn't provide any) went ignored. All in all, housekeeping was poor for us.
Location of the hotel was also not ideal. Though near to Midi train station, you will need to always purchase a tram ticket to get into the city centre. There is a convenience store right opposite the hotel entrance and some restaurants located across the road but that's all. For attractions and to visit Brussels, you will need to get to the city centre.
Finally, what made our stay really unpleasant was the lack of customer service in the hotel. The staff do not smile at you nor do they proactively approach you to see if you need help. There was once where we approached the front desk to ask for directions and we were brushed off by saying "take a taxi". Thinking that it could be just that particular staff, the same question posed to another staff was answered with "I don't know". I can understand if the staff does not know everything, but I cannot accept that a hotel chain like Pullman do not even try to find out the answers to questions from their guests. In the end, I googled for everything myself, from where to dine near the hotel to what time trains arrive at Midi to how much would a taxi cost. I guess you just don't feel welcomed or warm in this hotel from my experience. It might have been ok if we were here for maybe 1 or 2 nights, but being here for 6 nights and experiencing this everyday took its toll.
I've stayed in a few Pullman properties, both in Europe and in Asia, and the experience at this particular Pullman hotel is probably the worst.
In sum, would I recommend this hotel to a friend? No. Would I stay here again? No.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Agoda, Southall Travel, Travel Republic (UK), Prestigia, Hotels.com, Ebookers, HotelsClick, Evoline ltd, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Pullman Brussels Centre Midi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.