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“Pleasant but small”

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Pullman Brussels Centre Midi Hotel
Ranked #13 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersBronze level
London
Level 2 Contributor
6 reviews
“Pleasant but small”
Reviewed 1 September 2014

Reception staff were very friendly and helpful. Room was clean but small with limited space around bed and modern but very low lights which I came into contact with several times. Sparce supply of tea, coffee, sugar and cream (no milk for tea), with polystyrene cups. We didn't eat in the hotel so cannot comment on this. The room was quiet even though it overlooked the railway station. Fridge and free safe were included. Trains run directly from the airport to the station next to the hotel. About twenty minute walk to the centre of town.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Chrissiemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonomo_Julien, General Manager at Pullman Brussels Centre Midi Hotel, responded to this review, 2 September 2014
Dear Chrissmay,

Thank you for choosing Pullman Brussels Midi and for providing us with your valuable feedback.

I am pleased to know that you enjoyed your stay; however I do regret your disappointment in our coffee and tea facilities. Your comments have been shared with the team and we will ensure the necessary steps will be taken to prevent future disappointment. In regards to our rooms, kindly be advised that we have several room types such as superior, deluxe but also suites. For a future visit one of the latter might meet your requirements better.

Thank you for communicating your experience to us and we sincerely hope that we may welcome you back here at Pullman Brussels Midi.

Yours sincerely,

Julien Bonomo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,633 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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English first
San Francisco, California
Level 5 Contributor
61 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 31 August 2014

If you are not comfortable taking the subway, don't stay here. It's not close to anything desirable unless you take the train. We were fine with this and found the hotel very convenient--just a quick walk to the metro station throughout the day, all underground, and literally, a one-minute walk to the Eurostar station,also underground. We chose the hotel specifically for it's proximity to the Eurostar station since we had a very early train to catch. Rooms were very nice, modern, excellent details.

  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank heather6jdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonomo_Julien, General Manager at Pullman Brussels Centre Midi Hotel, responded to this review, 2 September 2014
Dear Heather6jdl,

Thank you for choosing Pullman Brussels Midi and for providing us with your valuable feedback.

It gives me great pleasure that you enjoyed you stay. We appreciate your positive comments and we sincerely hope we may welcome you back here at Pullman Brussels Midi.

Yours sincerely,

Julien Bonomo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 August 2014

we stayed just one night in a suite. we had been to Bruges and were on our way back home to Manchester flying from Charleroi airport. My husband booked the suit as a surprise - gosh it was fabulous. The room was an unusual shape so that the bedroom part was separate from the living area. The very large TV's were great in both the lounge and the bedroom. There was every channel free of charge that you could wish for. The free slippers and the luxury dressing gowns were great. there were two toilets. The bed was very large and with perfect bedding and pillows. The shower cubicle/room was very good. The shower gave a great experience. We went into the drinks lounge and had cocktails they were very moorish and we ended up having quite a few. The room was very quiet. The room keys only gave access to your floor so you felt very safe. The views from the room were great, over the big wheel and down to the Atomium. next door to the station so very good for the Eurostar station. definitely worth staying at. Would return.

Room Tip: the suites are great
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank beenalloverx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonomo_Julien, General Manager at Pullman Brussels Centre Midi Hotel, responded to this review, 2 September 2014
Dear Beenalloverx,

Kindly thanking you for taking the time to share your impressions with other travellers on TripAdvisor!

We really appreciate your positive comments and I am pleased that your expectations were met. Your positive comments on or suite gives me great pleasure as your kind words exactly embody that what we would like our guests to experience when staying in Pullman Brussels Midi.

Once again thank you for communicating your experience to us and we hope to welcome you back on your next trip to Brussels.

Yours sincerely,

Julien Bonomo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2014

An excellent hotel,
practically situated at the station and for public transport, but with no noise.
Clean, modern and comfortable rooms; the rain shower was a delight.
Appreciated the late checkout we were offered. We would return.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank PDB-Cam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonomo_Julien, General Manager at Pullman Brussels Centre Midi Hotel, responded to this review, 2 September 2014
Dear PDB-Cam,

Kindly thanking you for taking the time to share your impressions with other travellers on TripAdvisor!

It gives me great pleasure to have read that you enjoyed our excellent location as well as our well-equipped and comfortable rooms.

I hope we may welcome you back soon here at Pullman Brussels Midi.

Yours sincerely,

Julien Bonomo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan
Level 5 Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 August 2014

The hotel is built to the side of the Eurostar station (Brussels MIDI) and is accessible at the platform 1 side of the station, perfect if utilising the railway network.
The hotel is located in an undesirable part of the city, but it's so simple to catch a train to the next stop Brussels Central which is 4 minutes away (trains Leave every 5 minutes) is bang in the centre of all the tourist attractions, it's quicker, cheaper and easier than catching a taxi.
The hotel is well run by professional and efficient staff, who will help with any enquiries
Our room had a very comfortable double king size bed, other features include an iron with board, hairdryer, tv with free movies. The toilet is desperate from the bathroom.
There is plenty of space for clothing, forgot to mention there is a free safe and a mini fridge which is topped up with water daily and a trips coffee machine, all of which I would expect at a 4 star rated hotel.
The bar on the first floor is a very chilled out and relaxing area, the prices are expensive, a leffe(wheat beer) and a small white wine cost 14 Euro, more expensive than the main square in Brussels, only paid 11 Euro in the grand place for the same drink, basically it's if you pay for 4 star you must have more money so we will charge more
The breakfast area is well run and comfortable, numerous choices to eat and drink for all tastes, including freshly squeezed Orange juice
When checking out please be aware of the tourist city tax, which was charged at 8 Euro a night, the tax varies dependant on which hotel you choose to stay at
Other all a good quality hotel, with good security in place, I would stay here again, but at the right price for me
Ps please book in advance at this hotel because it is much more cheaper than paying the walk up charge

Room Tip: We asked for a room with a bath tub and got it, don't be afraid to ask what you what
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank WiganChris1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonomo_Julien, General Manager at Pullman Brussels Centre Midi Hotel, responded to this review, 2 September 2014
Dear WiganChris1968,

Thank you for taking the time to write a review on Tripadvisor about your stay in Pullman Brussels Midi. I am glad to have read you enjoyed your stay with us!

Thank you for this wonderful and elaborate feedback. Indeed we strive to provide high standards of service.

However, I do take your comments about the pricing seriously and I will discuss this with the departments involved.

I hope that we may welcome you back with us!

Yours sincerely,

Julien Bonomo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 August 2014 via mobile

Stunning hotel, shame about the service, day one went out for eight hours came back room still dirty so put dnd on door as didn't want to be disturbed after a day of sight seeing, and I was phoned and the door knocked why have the card if you don't respect it. Day two I thought about asking reception on way out to ensure my room got cleaned but there was a queue so didn't bother came back 6 hours later room attendant in cleaning room, no attempt to check who I was I could have been anyone, she didn't ask did I want her to leave she just continued, after she finished she left, no drinks replenished that was another person!!! Spoke to reception they apologised and re-stocked the drinks but really weren't interested. Bar closed at 12 midnight dispute the bar being full, breakfast is purely help yourself and good luck if you manage to find a clean table and this was the same on all three days dispute the time you go down. All I can say is I hope the service improves as the hotel is stunning and in a great location. I have to add I did give the hotel a chance to resolve my issues before writing this but I really don't think they were shocked or interested in what I said.

Stayed August 2014, travelled as a couple
Helpful?
Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonomo_Julien, General Manager at Pullman Brussels Centre Midi Hotel, responded to this review, 2 September 2014
Dear Sharon A,

Thank you for choosing Pullman Brussels Midi and for providing us with your valuable feedback.

I very much regret to have been informed about the disappointment as expressed pertaining to several aspect of our service. On the outset, please accept my sincere apologies for the disappointment caused.

Rest assured that this is not the norm at Pullman Brussels Midi. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence.

We can only hope that you would indulge us on this occasion and provide us with another opportunity to redeem ourselves.

We look forward to welcoming you back when you are next in Brussels.

Yours sincerely,

Julien Bonomo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level 5 Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 August 2014

I spent two nights here recently for a meeting which took place in the hotel. The hotel is located inside the busy, and somewhat spooky, Gare du Midi but a bit hard to find. My room was spacious and quiet and the bed was very comfortable. The bathroom lacks a towel rack and getting in and out of the bathtub-shower is tricky and possibly dangerous. Staff were cheerful and helpful.

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank swisstravelguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonomo_Julien, General Manager at Pullman Brussels Centre Midi Hotel, responded to this review, 2 September 2014
Dear swisstravelguru,

Thank you for choosing Pullman Brussels Midi and for providing us with your valuable feedback.

It gives me great pleasure to have read that you enjoyed our rooms; however I do regret your feedback on our bathrooms. Your comments, which I take very serious have since been shared with my staff and necessary actions will be taken.

I sincerely hope we may welcome you back here at Pullman Brussels Midi.

Yours sincerely,

Julien Bonomo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Brussels Centre Midi Hotel

Property: Pullman Brussels Centre Midi Hotel
Address: Place Victor Horta 1, Brussels 1060, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 199 Hotels in Brussels
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pullman Brussels Centre Midi Hotel 4*
Number of rooms: 237
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