Located just in city-center and a few minutes walk away from Grand Place , Brussels Central Station. So very good location.
Nice beds. Towels changed everyday. Hot water and good heating facility
Nice antique look and feel of the hotel with winding stairs etc.
Staff not friendly. I reached after midnight from Charleroi Airport and no one in Hotel Reception despite phoning them in advance of my arrival and confirming 2-3 times with them. Before check-in asked me to pay full price for all nights. I asked to pay later on check-out but the receptionist refused. Once paid full money, gave some non-standard receipt for other business owned by their company and not proper hotel receipt. No name, no check-in, check-out date mentioned in receipt, nothing. When asked for proper receipt, the receptionist started shouting and said , "take your money and get out of the hotel. I dont have official receipt now and this is all I have. In case you have problem, call police now or talk to another staff in the morning". At about 2:30 AM in the morning, I had no choice but to take his fake-receipt and go in my room for check-in. All night was in confusion if these people will actually loot me or not. Next morning had to ask another lady at reception for proper receipt. Promptly received proper facture (receipt) from her for stay.
Access card was not working. When asked...Located just in city-center and a few minutes walk away from Grand Place , Brussels Central Station. So very good location.
Nice beds. Towels changed everyday. Hot water and good heating facility
Nice antique look and feel of the hotel with winding stairs etc.
Staff not friendly. I reached after midnight from Charleroi Airport and no one in Hotel Reception despite phoning them in advance of my arrival and confirming 2-3 times with them. Before check-in asked me to pay full price for all nights. I asked to pay later on check-out but the receptionist refused. Once paid full money, gave some non-standard receipt for other business owned by their company and not proper hotel receipt. No name, no check-in, check-out date mentioned in receipt, nothing. When asked for proper receipt, the receptionist started shouting and said , "take your money and get out of the hotel. I dont have official receipt now and this is all I have. In case you have problem, call police now or talk to another staff in the morning". At about 2:30 AM in the morning, I had no choice but to take his fake-receipt and go in my room for check-in. All night was in confusion if these people will actually loot me or not. Next morning had to ask another lady at reception for proper receipt. Promptly received proper facture (receipt) from her for stay.
Access card was not working. When asked to replace access card, the male staff got angry and started shouting again. The access card wouldn't work in first go. Must put it 2-3 times and then it would work for getting inside hotel or room.
No lift in hotel, but this is ok. My room was on the top floor - so must climb 3 floors all the time.More
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