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“Very tired and in need of an overhaul”

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Leonardo Hotel Charleroi
Ranked #7 of 10 Hotels in Charleroi
Reviewed 3 September 2013

We stopped here for one night after getting stuck in traffic and having to change our plans. The hotel was not too difficult to find and we parked in the car park at the back. The chap on the desk was friendly and helpful, offering us the option of bringing our bikes into the hotel rather than leave them on the back of the car. However, we were charged 8 euros to park in the car park which we thought was pretty steep. Our room was tatty and tired. The curtains were hanging off and the wallpaper was pretty ragged. Everything felt cheap and not the quality we would expect from a Best Western. Even the cups for tea and coffee were flimsy, small plastic ones. The bed was comfy and the room was quiet, so we slept well.
We ate in the restaurant which was adequate - nothing exciting. Breakfast was plentiful - lots of choice of cold foods and scrambled egg and bacon.

  • Stayed: August 2013, travelled as a couple
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1  Thank SheilaWise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 37 of 115 reviews

Reviewed 27 August 2013

We stayed at this hotel last weekend whilst visiting the Antique Fair in Temploux....As it is classes as a business hotel we thought it would be good value for money..
Although the staff are friendly and helpful..our room was disgusting.
Upon walking in we smelled smoke...(although it is a non smoking room), window wouldn't open wide enough to get any air into the place, and the carpets were filthy dirty and stained all over the place....
We told the night Porter about the smoke smell, but nothing was done about it....
We ate at the hotel thae first night which is run by a different management....Food was mediocre at best, and quite expensive....
During the night, the road outside was very noisy....
The next morning we left at 5.30 am and were out until almost 2pm...then house keeping came knocking on the door to do the room..Why couldnt they do it when we were out??? Consequently the room didnt get cleaned at all..Not that it would have made much difference anyway as the carpets and curtains need throwing out and starting again..
Not impressed at all with this place and will not return,,,,

Room Tip: Don't bother..choose and Ibis....
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  • Stayed: August 2013, travelled with friends
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2  Thank gipsy48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2013 via mobile

We found the hotel dirty, the room (non smoking one) was smelling of sigarets, the breakfast was very poor quality and the gym was really disappointing. I was really upset. The staff at least was gentle.

  • Stayed: July 2013
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2  Thank chmax73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2013

Rooms were small with no bath. The staff were curt during the night shift and didn't offer information readily. Breakfast was included but was limited and in a soulless room.
It also cost €9 euro to get to from airport in a taxi.

  • Stayed: April 2013
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1  Thank Swailes_from_Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

We only stayed here one night on our way to Germany. Our satnav got us from the motorway reasonably easily.

The hotel is a little bit away from the main town and there was no evening dining facilities in the hotel. The reception provided a map showing recommended places to eat but all were about 5 minutes walk or more away

The room was comfortable and clean and served it's purpose as stop off between home and our holiday resort.

The breakfast was a typical buffet with a couple of hot options.

I would have liked to have been able to book a parking space and was really concerned beforehand about what we would do if the hotel car park had been full, fortunately there was plenty of space though I think the parking ought to have been less expensive.

  • Stayed: September 2012, travelled as a couple
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1  Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2012

We were here for work -so we were only interested in sleeping and its location near the city centre. For that it is OK.
It is a rather functional hotel. The rooms are adequate but the decor is rather dated. Bed was comfortable. The TV was pretty old, but worked. Although there was an on-site restaurant it never appeared to be open. We chose to eat at a nice place just down the road.
The reception staff were very helpful and pleasant.
The breakfasts were not bad and the bread was fresh, but nothing spectactular, and because the room was larger than was needed one end was left without lighting which seemed rather unwelcoming.

There is a car park, but the hotel charges for this. Wifi is available in rooms but has to be paid for at a very high cost, There is free internes access in reception but only via a PC. v- a printer is attached with no charge for paper. We did not see or use the gym/sauna which others have commented on, on tripadvisor.

Overall a hotel that is falling behind traveller expectations. It needs a refurbishment and its physical building means it is not really very pleasing. If all you want is somewhere to sleep then its fine. I certainly wouldn't use it for a holiday stopover.

  • Stayed: September 2012, travelled on business
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1  Thank The-Novocastrians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

My wife and I stayed at the Best Western Leonardo Charleroi because we just wanted a cheap place to stay near our Belgian friends and this fit the bill. We were there from August 29 to September 1, 2012. The rate we were charged was 62 Euros for Wednesday and Thursday and then 80 Euros for Friday. The total for the 3 nights was 210 Euros. We didn't use the breakfast in the morning - that would of been extra.

The room was very tired, the carpet dirty, the hallways were very dirty and had a terrible smell of mold. The air conditioner worked perfectly which was nice. The bed was very wonderful and we both slept great while we were there. So, in that regard the hotel was a success - we wanted a cheap place to sleep and were out all day. The staff was always pleasant and helpful. Unfortunately, when you have a place so run down having pleasant staff can't make up for it.

We will be looking around for another hotel when we go back. We will pay more for a nicer place.

Room Tip: I would recommend finding another place even if it means paying more.
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  • Stayed: August 2012, travelled as a couple
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1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leonardo Hotel Charleroi

Address: Boulevard Pierre Mayence 1a, Charleroi 6000, Belgium (Formerly Best Western)
Region: Belgium > Wallonia > Hainaut Province > Charleroi
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #7 of 10 Hotels in Charleroi
Price Range: £42 - £66 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Leonardo Hotel Charleroi 3*
Number of rooms: 57
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