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All reviews hot water kettle enjoyable stay clean bathroom spoke english irish bar minute walk mini fridge city tax late flight booked this hotel charleroi airport station euros bathtub dryer belgium shuttle
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Reviewed 19 November 2017

For a moderate budget hotel I was very pleased. The room was very spacious (I had booked a single but it seems the hotel wasn't too full and the front desk very graciously put me in a nicer room). The front desk staff were all very friendly. I didn't take the hotel breakfast but there is a hot water kettle and coffee in the room. There is also what I thought was a mini-fridge but it doesn't cool - it is more of an insulator. However the front desk staff said I could leave refrigerated items in the refrigerator near the front desk - very nice!!
The hotel is just a 3 minute walk from the new shopping mall and located on one end of a main shopping street. It is just a 10 minute walk from the main train station.
Rooms are quiet. Internet cut out a couple of times but was mostly strong. Room had a nice working/desk area
While not a 5 star hotel I am happy to give it a 5 star rating for a truly enjoyable stay.

  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank SportPsychDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_charles, Directeur général at Leonardo Hotel Charleroi City Center, responded to this reviewResponded 21 November 2017

Dear,


Dear Customer,

We very much appreciate your comments regarding your stay at our hotel.

It is always a pleasure to receive positive feedback.

I will share your comments with our team.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We wish you a nice week.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017

Nice location close to main street and to railway station (10 min) Close to shopping centre Clean hotel with coffee and tea faciities in the room (there is a kettle). Friendly staff Open 24 hours very convinient for late arrivals. Minor disadvantage the small size of beds in some rooms,

  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Katerina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_charles, Directeur général at Leonardo Hotel Charleroi City Center, responded to this reviewResponded 16 November 2017


Dear guest,

At the Leonardo Charleroi City Center, we work hard to provide a superior service experience for every customer, thank you for your feedback, as same is very important to us.

It is good to read comments like yours.

We wish you a nice day, and hope to welcome you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

Arrived here after a late flight into Belgium, easy enough to find with gps and the huge sign.
Checked into what we thought was 2 twin bedded rooms only to find they only had double beds in them. A bit difficult with 4 staff over 2 sexes.
We returned to reception and were told that only one family room was available and no twins. This then meant the 2 female staff had to share with one of the males, not acceptable really but nothing we could do so late in the evening.
Rooms were clean but very dated.
Comfy enough but nothing special.

Stayed: October 2017, travelled on business
Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_charles, General Manager at Leonardo Hotel Charleroi City Center, responded to this reviewResponded 24 November 2017

Dear Sir,


In first, thank you for your feed back.

Regarding your twin rooms problem.

Without more information about your arrival date and name we can't check what's happened.

So it is not easy to reply to your comment without all the information.

Thank you again.

We wish you a nice end of week.

In first thank you for give us a feed back,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

We had to stay a night u expectedly due to canceled flight. It was honestly the first hotel we contacted and luckily they had a room for us. Staff was very friendly and quick to help. The breakfast was very basic and overpriced but it beats having to go into the city center, which feels very unsafe and not pleasant to walk in. All in all, the room was okay for one night and the bed was comfortable enough.

Stayed: October 2017, travelled as a couple
Thank Annabella K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_charles, Directeur général at Leonardo Hotel Charleroi City Center, responded to this reviewResponded 16 November 2017

Dear guest,

Thank you for your comment.

At the Leonardo Charleroi City Center, we work hard to provide a superior service experience for every customer, thank you for your feedback, as same is very important to us.



We wish you a nice day, and hope to welcome you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

Was good location close to the railway station only 19 minute walk right in the center so plenty of things to do and o my 20 euro taxi trip to the airport the room was basic bathroom was clean but he room itself wasn't great

Stayed: September 2017, travelled as a couple
Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_charles, Directeur général at Leonardo Hotel Charleroi City Center, responded to this reviewResponded 11 September 2017

Dear Customer,


Thank you very much for your nice comments.

We hope to welcome you again.

We wish you a nice week.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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