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“Bereft of Belgium Battlefield Beers”

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Best Western Plus Hotel Casteau Resort Mons
Ranked #3 of 8 Hotels in Mons
Sheffield, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Bereft of Belgium Battlefield Beers”
Reviewed 1 July 2014

I was on a Leger Battlefield Tour and stayed 3 nights at this hotel,which the brochure said had a restaurant but doesn't.A large proportion of customers on Battlefield tours are men and in my experience a large proportion of men like to drink.This hotel does not have draught beer and the receptionist doubles as the bar person. When there is a queue of 12 at the bar and 3 people are checking in........it can be a bit of a wait.On the last night I was there the bar ran out of bottled beer and even the vending machine was emptied of its beer!!
For non-drinkers(!!) the good news is that the staff are very friendly and poite and even the cleaners give you a " Bon Jour" and a smile.
The breakfast has a wide choice and would have been rated superlative if they'd have had bacon.
The room was a liitle too warm for me and I slept on top of the bed.I tried the fan but it sounded like a B52 was overhead.
An excellent " stopover" hotel but 3 nights was at least 1 night too long.

  • Stayed June 2014, travelled solo
    • Value
    • Location
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Helpful?
Thank H_Munro27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DDeWeerdt, Propriétaire at Best Western Plus Hotel Casteau Resort Mons, responded to this review, 9 July 2014
Dear Sir

I thank you for your nice review. We indeed do not have always draught beer as we do not sell quickly enough to empty a beer keg within 3 days.

Of course, we should have done it when we have a coach of English men as you are very fond of beer :-)

We will do next time for sure !

I am also happy to read you liked the quality of the service of our staff ! This is very important to us.
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298 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Dutch first
  • English first
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English first
Chippenham, United Kingdom
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 June 2014

First time we have stayed here. The Hotel is very convenient for SHAPE and Mons, and less than 2 hours from the Channel Tunnel. Our room with en-suite was excellent, clean, and included a fan and tea/coffee making facilities. We found the hotel peaceful and the staff helpful. We didn't have time to try the gym. The continental breakfast was very good.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GBH999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DDeWeerdt, Propriétaire at Best Western Plus Hotel Casteau Resort Mons, responded to this review, 9 July 2014
Dear Sir

thank you for this review. a 5/5 makes us very very happy.

See you soon again !
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Level 6 Contributor
139 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 5 June 2014

The last time I visited the Casteau Resort the rooms were tired, they have now been updated and are greatly improved. Unfortunately they have disabled the volume buttons on the TV remotes and the volume is a little too high with noise bleed from neighbouring rooms. The breakfast was terrible, the hot food consisted of a boiled hot dog sausage and a bit of underdone scrambled egg (which was warm at best. The cold choices were very limited. If you are visiting NATO, I suggest you leave a little earlier and seek breakfast on the base

Room Tip: Also look at the Mercure and Utopia which are comparable in quality (better breakfasts) but not as h...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DDeWeerdt, Propriétaire at Best Western Plus Hotel Casteau Resort Mons, responded to this review, 6 June 2014
Dear Andy

I thank you for this review.

I am happy to read you enjoyed your room and that the renovation of the rooms has been appreciated.

About the breakfast, I am pretty surprised you di'n't like the service. did you informed the staff about what you disliked ? If not, please know we will work on it as we always had very good returns about it.

hope to see you again to show you our improvements.
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Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 May 2014 via mobile

Stayed for a battlefield tour of Mons. Ideal location.
Some work needed with bat staff and absence of pression beer and spirits, otherwise great hotel and location.
I would stay here again, even though we ate in the restaurant Mediterranee across the road.

Stayed May 2014
Helpful?
Thank Ferozeshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DDeWeerdt, Propriétaire at Best Western Plus Hotel Casteau Resort Mons, responded to this review, 6 June 2014
Dear M Ferozeshah,

thank you for this nice review. And I promise to have draught beer next time !
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Chesapeake, Virginia
Level 6 Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 February 2014 via mobile

Very nice hotel. Great staff, really nice rooms. Very clean and modern. Comfortable bed, free wifi and wired internet, and coffee maker in the room. Fitness area with different types of machines and weights, a sauna, and jacuzzi. Included breakfast was very nice European style breakfast. No restaurant in the hotel, but two restaurants just across the parking lot. Both were very nice to eat at. It's a good piece from the Mons train station and downtown but only five minutes by taxi to SHAPE. I highly recommend this hotel to SHAPE visitors. I will definitely stay here again.

Stayed February 2014, travelled on business
Helpful?
1 Thank smithcd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DDeWeerdt, Propriétaire at Best Western Plus Hotel Casteau Resort Mons, responded to this review, 15 March 2014
Dear Sir
I thank you to have taken time to put this nice positive review on Tripadvisor.
We always try to give the best service to our customers and the improvements we are busy to do in the rooms are one way to achieve this.
Thank you again and hopefully see you shortly !
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Level 6 Contributor
139 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 26 January 2014

The Casteau is getting old and tired, the rooms have seen better days but it still offers value and is by far the handiest hotel for walking back to from the bar in SHAPE. Not the place for romance but okay for business, the Mercure and Utopia are more modern and comfortable

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DDeWeerdt, Propriétaire at Best Western Plus Hotel Casteau Resort Mons, responded to this review, 27 January 2014
Dear Sir
I thank you for your feedback.
I would like to inform you that we are busy to renovate all the rooms of the BEST WESTERN Hotel & Aparthotel Casteau Resort Mons. Actually, 70 of the 90 rooms have been renovated, so i suppose you didn't get a new one. All renovated rooms have new paintings, new beds with very confortable high standard mattresses, new curtains, new carpets, etc. I am sure that those rooms can match a lot of 4 stars hotels of the region now !
All rooms should be renovated till end of March !
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Virginia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 October 2013

We stayed in a standard room for five nights in September. The room was small and clean but always warm even with a window opened 24/7. The breakfast service was very good with fresh rolls, a variety of cheeses, fresh fruit and sweet rolls. Bar service presented a problem because the desk clerk was also the bartender so at times there could be a wait for service. There is no restaurant service in the hotel; however, the hotel had a list in English of near by restaurants. We ate three dinners at The Mediterranean restaurant located across the street from the hotel and enjoyed every dinner. We would stay at this hotel again but only in a "comfort" or higher level room. We did find the staff very helpful.

Room Tip: Only "comfort" or higher.t
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DragonflyFarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DDeWeerdt, Propriétaire at Best Western Plus Hotel Casteau Resort Mons, responded to this review, 27 January 2014
Madam, Sir,
First of all, I want to thank you for your review..
It is very important to get the feedback of our customers so that we can improve.
I would like to inform you that we are busy to renovate all the rooms of the BEST WESTERN Hotel & Aparthotel Casteau Resort Mons. Actually, 70 of the 90 rooms have been renovated.
The "executive" (formally "confort" rooms are indeed larger, as they have a little sitting corner.
I am especially happy that you enjoyed the service of our staff.
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Additional Information about Best Western Plus Hotel Casteau Resort Mons

Property: Best Western Plus Hotel Casteau Resort Mons
Address: Chaussee de Bruxelles 38 | Casteau, Mons 7000, Belgium
Region: Belgium > Wallonia > Hainaut Province > Mons
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Mons
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Hotel Casteau Resort Mons 3*
Number of rooms: 90
Official Description (provided by the hotel):
The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is ideally located whether traveling for business or leisure while in Belgium. The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is near the Supreme Headquarters Allied Powers Europe (SHAPE), the central command of NATO military forces. Hotel guests are also near several business locations including Mac Tac, Holcim and Akzo Nobel. The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is 15 kilometers from the animal park Paira Daiza (ex Paradisio), the golf courses « u Hainaut » & « Mont Garni », the « hippodrome de Wallonie » and 50 kilometers from attractions in Brussels, Belgium. Each well-appointed room comes equipped with cable satellite television with CNN®, deks with free WIFI, safe, fridge and bathroom with shower or bath.. Guests enjoy a daily complimentary full breakfast and a multilingual staff (English, French, German, Dutch and Italian). This hotel also features a fitness room, a sauna and a jacuzzi. A friendly staff is ready to ensure a comfortable and memorable stay. ... more   less 
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Also Known As:
Best Western Mons

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