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“Terrible restaurant food. Poor wifi”

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Ibis Mons Centre Gare
Ranked #5 of 8 Hotels in Mons
Gloucester, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrible restaurant food. Poor wifi”
Reviewed 10 May 2014

Usual clean and acceptable IBIS accommodation. Found the food to be well below average with particularly poor steaks. The wifi was not of the standard expected although service was friendly and efficient.

Room Tip: Okay parking and a 20 minute walk to the main town square. Not the best location for walking across...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CasualTraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaël V, Directeur général at Ibis Mons Centre Gare, responded to this review, 29 May 2014
Dear Sir or Madam,

Thank you for taking the time to tell us about your experience at the ibis Mons Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Visée Michaël
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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323 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Forest, Virginia
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 April 2014

Well first of all the rooms were spotless, very clean, but you have to pay for everything. I arrived and I am accustomed to at least have free hot water or even a free coffee, well not here! You pay for every single thing........ The location is not all that bad, its a five minute walk to the central plaza, and its located across from the train station, a little noisy as time with the trains? Parking is of course something you pay for........ If I am in a crunch again, I would stay here, but not after trying to get somewhere else like the Lido or Infotel.....

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nukefixer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaël V, Directeur général at Ibis Mons Centre Gare, responded to this review, 22 April 2014
Dear Madam,

Thank you very much for your nice comments and the pleasure you gave us to stay in our hotel.

As you mentioned, an Ibis is a three star hotel with its own standards and a free hot drink at the arrival is not included but the price is much lower than a 4 stars where everything is sometimes included.

As you mentioned the Lido or the Infotel, the parking is not free there either.

Thanks again for your comments.

Yours Sincerely.

Michaël Visée.
Manager.
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Leics
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 April 2014

Ibis Mons Centre Gare is easy peasy to find, just follow the GARE signs, its dead opposite, Just a short walk to the Grand Place. Rooms as you would expect from an IBIS, everything you need without the frills, breakfast is fine, and the bar is well stocked and not overpriced. Secure Parking is a bonus.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shed123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaël V, Directeur général at Ibis Mons Centre Gare, responded to this review, 17 April 2014
Dear Sir,

All the team of Ibis Mons and myself thank you very much for this perfect definition of all our services and strategic position of our hotel.

We hope to welcome you again in a near future.

Yours Sincerely.

Michaël Visée.
Manager.
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Stuttgart, Germany
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 March 2014

Just in front of the train station and next to a main bus transfer point, it was well located. It's also an easy walk to the Saint Waudru collegiate church and the City Hall.
Inside, reception and check-in was painless and the staff very friendly. There's a small well-stocked bar and the cafe. I requested the breakfast included with my room and there was a nice selection of European style breads, cheeses, cereal, etc. Also, scrambled eggs, beans, and small wurst. Best part was the orange juicer where I could "squeeze" my own fresh juice.
Rooms were clean and quiet with fresh white sheets. Parking was an additional 9 Euro but the lot is fenced in and I believe under camera surveillance. Check-out was quick and easy.

The only "complaint" I have is no fault of the hotel. There was a lot of road construction which when added to all the one-way streets made the hotel a challenge to get to when following the GPS. Once we figured our way around it wasn't a problem.

Room Tip: Check out the location on Google (or other maps) Maps to figure out an alternate route.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank breckmargie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaël V, Directeur général at Ibis Mons Centre Gare, responded to this review, 18 March 2014
Dear Sir or Madam,

All the team and myself want to thank you for your nice comments and the explanation of all our services.

To answer your question, the parking is secured with video-cameras.

The works to renew the station don't really impact our hotel (noise,...) but it may be more difficult to reach the hotel (even with the several signs) because of the one-way streets.

Thanks again for your comments.

Yours Sincerely.

VISEE Michaël
Manager
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Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 December 2013 via mobile

You get what you pay for. Nice clean room, no coffee though, large bathroom with bath. The resturant was closed on the nights I was there, but did take up the offer of a breakfast. The breakfast was better than ok, again very basic, the bar was pleasant enough. Would comeback here when on business,mainly due to its close proximatey to the train station.

Only down side is the lack of decent resturants in walking distance. Another plus is the free wifi, though it has to be said it's not fantastic from tmy room.

Stayed December 2013, travelled on business
Helpful?
Thank joeyzag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaël V, Directeur général at Ibis Mons Centre Gare, responded to this review, 19 December 2013
Dear Sir or Madam,

Thank you for your comments.

I'm happy you had a good stay with us eventhough the restaurant was closed.

We hope to see you back in a near future.

Yours Sincerely.

Michaël Visée.
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Mons Centre Gare

Property: Ibis Mons Centre Gare
Address: Boulevard Charles Quint 27b, Mons 7000, Belgium
Region: Belgium > Wallonia > Hainaut Province > Mons
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Mons
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Mons Centre Gare 3*
Number of rooms: 72
Official Description (provided by the hotel):
Located in front of the Mons’ station and at 800 meters from the Grand-Place, the hotel IBIS MONS Centre Station invites you to discover its completely renovated 72 rooms all comfort and its restaurant-brewery ‘L’Estaminet’serving in an original decor Belgian beers and light meals.Capital of the Hainault province, its folklore (Doudou) and its architectural treasures will amaze youThe hotel is situated at about 300 meters of the historical centre and close to the commercial and cinematographic complex. ... more   less 
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Also Known As:
Accor Mons Centre Gare

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