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All reviews railway station secure parking and spoke excellent english short walk to the town centre room was spacious restaurants and bars overnight stop saint motorway
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Reviewed 19 October 2017 via mobile

The room was nice and clean. The breakfast was average, plus for fresh orange juice and belgian waffles. The wifi was mostly not connected to the internet! The staff was aware of the problem, but nothing was done to fix it.

Stayed: October 2017
Thank 1bosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François L, Manager at Ibis Mons Centre Gare, responded to this reviewResponded 20 October 2017

Good Evening,

Thank you for your comment. Today my technician worked again on the wifi and we hope to have find the issue. Everything is sollved now.

Best Regards

François Labilloy
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

We have stayed in hundreds of hotels over the last few years big and small and quite a few Ibis hotels in the the last three months and this was the Ibis hotel that left us with the worst impression after staying in about 10 Ibis hotels in a number of different countries. This is a good hotel with a couple issues for an overnight stay. The positives: friendly and accommodating staff except for the slacker putting out the breakfast, clean property and room except breakfast area appears filthy especially the floors, great water pressure in sink and shower, good linens except bath towels are a little thin, comfortable bed, walking distance to train station and restaurants, secure bicycle storage if you're traveling by bicycle. The negatives: breakfast supposedly available at 6:30 but when we showed up at 6:30 there wasn't anything out and the employee appeared shocked that anyone would dare show up at 6:30 on a Sunday morning and he then proceeded to take his time putting breakfast out all the time walking around with loud irritating music coming out of his music player; In addition the breakfast offerings were pathetic with most items packaged and the coffee was disgusting tasting; wifi was the poorest we've encountered in three months of staying in hotels, the two different routers for the rooms don't even match the card they give you with your room key and then we tried three different devices and were only able to connect one; there was only a half roll of toilet paper when we checked in and we had to go to reception to get more; reception staff told us how great their breakfast was but I don't think he could ever have experienced it after what we saw the next morning. For over 120 Euros/night I don't think it's unreasonable to expect a certain level of competency. Unfortunately this Ibis falls short in too many areas. Note to Ibis General Manager: take a look at the Ibis in Munich for what your hotel should look and operate like. Your hotel doesn't even come close.

Stayed: September 2017, travelled as a couple
Thank funhogs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François L, General Manager at Ibis Mons Centre Gare, responded to this reviewResponded 27 September 2017

Good Morning,

First of all I would like to apologize for the disagreement you met during your stay. I've taken into account your remarks and sanctions will be taken against the person concerned.

About the Wifi, a solution is already found. We are changing our router and we are installing wifi antennas.

Our hotel dépends on Accor Benelux, and not Germany. As we follow the standard dictated by our regional brand, you can have some difference between Belgium and Germany.

Best Regards

François Labilloy - Manager

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Reviewed 1 May 2017 via mobile

We arrived here after a long haul on our motorbikes, we were warmly greeted by the receptionist who spoke excellent english.
There is secure parking to the rear of the building that cost 9.00 euros for 3 motor bikes in 1 bay.
There is food but the restaurant was empty and I think anything ordered would have been a microwave lunch, it was also quite expensive. Plenty Of eateries around the hotel.
The bar is also a little expensive.

Stayed: May 2017, travelled with friends
Thank BMWS1000XR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François L, Manager at Ibis Mons Centre Gare, responded to this reviewResponded 3 May 2017

Good Afternoon,

Thank you for your comment. We are happy to know that you enjoy your stay. About the restaurant, I don't know when you come, but it's open from Monday to Thursday for a moment due to a lack of employee.

About the snacks and drinks, the rate is decided by the general direction for the whole country.

We hope to welcome you again.

Best REgards

François Labilloy - Manager

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Reviewed 22 April 2017

The hotel is well situated being near the motorway and railway station. Plus only a short walk to the town centre where there is restaurants and bars also a nice square. The staff are friendly and helpful the rooms are clean and comfortable the hotel has off road parking and a bar and a restaurant.

Stayed: April 2017, travelled with friends
Thank suzukimonster1400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
François L, Manager at Ibis Mons Centre Gare, responded to this reviewResponded 23 April 2017

Good Evening,

Thank you for your nice comment. We are happy to know that you enjoyed your stay in our hotel.

We hope to see you again.

Best Regards

François Labilloy - Manager

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Reviewed 19 March 2017

Located right across the street from the train station. Free parking on the street. Friendly and helpful staff at reception. Typical Ibis room, but clean. About a 5 minute walk to the Collégiale Sainte Waudru and 10 minutes to the Grand Place. Both are worth the walk. Quite beautiful. I would return to this Ibis.

  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank jmcyow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MANAGERIBISMONS, Manager at Ibis Mons Centre Gare, responded to this reviewResponded 22 March 2017

Good Morning,

I would like to thank you for your comment. We are happy to know that you enjoyed your stay in Mons.

For your information, the hotel will be fully refurbished this year. I hope to welcome you again in Mons.

Best Regards

François Labilloy - Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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