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“Holiday Inn sadly in need of update/renovation”

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Holiday Inn Hasselt
Ranked #4 of 11 Hotels in Hasselt
Greensboro, North Carolina
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Holiday Inn sadly in need of update/renovation”
Reviewed 25 October 2012

Old style hotel, similar to the declining HI chain in the US. Rooms in need of updating. Bathrooms are small and tubs are narrow with high sides, Room was hot and the air conditioning had been turned off for the season. Sleeping with the windows open was not an option due to loud road noises.

Restaurant is pedestrian, at best. I went for the buffet dinner and only the cold plates and desserts were put out. I, and the rest of the tables that ordered the buffet, waited 40 minutes for the hot items to come out, and when they were placed on the steam table, they were luke warm.

Room Tip: Go somewhere else.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Celeste G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHASSELT, General Manager at Holiday Inn Hasselt, responded to this review, 1 November 2012
Dear Guest
first of all thank you very much for taking the time to write a comment on your stay with us.
I am very sorry to read that we did not succeed in making your stay a good one.
We appreciate it highly that you brought up these points to our attention and they are very worthful to us. Only in this way we are able to improve our service there where possible. I will surely discuss all the points with the concerned departments.
We hope that on you next visit we will be able to give you a better impression so we can resettle your confidence in our group.
Best regards
Filip Caluwaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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428 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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English first
Derby, United Kingdom
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 October 2012

Excellent hotel, but very poor car access. When you fight your way around the one way inner ring road and at last find the hotel, you must use the public car park. there is room only for a couple of cars infront of the hotel. I went round and round the underground car park looking for disabled parking, i.e. somewhere to open my door wide, for easy acces to car. There are not suitable spots. Best to ride around till you see the lift to the Holiday Inn and park there. This would appear to be the route for regular guests. In fact it would appear to be that disabled parking is almost completely missing from the town . I only saw two.

The hotel Bar, Lounge, and resturant were all excellent. the room we occupied was very good.

THe staff with the exception of the reception were most helpful and could not do more to make our stay go well. the reception staff were not so helpful, no idea of where there is a free carpark or disabled parking, plus they tried to sell us offers, like the two breakfasts for 10 euros, which we accepted but did not. use but were charged the 20 euros. "Sorry, I am not able to remove from your bill!"
The hotel website says the hotel will give a discount on the carpark. They do not!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank G3erd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHASSELT, General Manager at Holiday Inn Hasselt, responded to this review, 12 October 2012
Dear Guests
First of all thank you very much for taking the time to write a review on your stay with us.
I am very sorry to read that you were not satisfied with some aspects of your stay, therefore my sincerest apologies. I will surely discuss the situation with my Front Office Manager concerning the service provided by the receptionist.
The underground carpark is not managed by our company but by a private company. I will surely contact them to see what can be done about park spaces for disabled persons because you are 100% wright to mention this point.
We surely want to thank you for bringing up these points. They can help us in improving our service there where necessary. Thank you as well to let us know that you were satisfied by the service provided in bar en restaurant.
Nevertheless we hope to welcome you again on your next trip to Hasselt and make that one an excellent one.
Best regards
Filip Caluwaert
General Manager
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TLV
Level 5 Contributor
78 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 September 2012

It's a good choice when in Hasselt. Got a queen room, which was large and spacious.
The Staff was very nice, and the breakfast was very good.
The location is right in the city center.
Free WIFI in the room which was a big +.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grooveTlv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHASSELT, General Manager at Holiday Inn Hasselt, responded to this review, 24 September 2012
Dear Guest
thank you very much for taking the time to write a report on your stay with us.
It is always very nice and motivating to read that guests were satisfied by the service provided by our team. It is also great to read that you appreciated the other services offered by the hotel.
This will surely help to influence other travellers when searching for an hotel in Hasselt.
Thanks again and have a very day.
Filip Caluwaert
General Manager
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New York City, New York
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2012

I am have twice traveled to Belgium on company business. Both times I stayed in Hasselt at the Holiday Inn and both times I was absolutely blown away by the level of service. The staff immediately made me feel like I was an important guest. They all remembered my name and took extra time and care to make sure my stay was comfortable and enjoyable. Marco in the bar is a consumate professional and an excellent conversationalist. He made me feel at home and engaged me in good conversation (not to mention delicious wine). Honorable mentions to Ronnie and Katia as well. I will stay there again on my next trip.

Room Tip: Become a Priority Club Member!
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cameo_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHASSELT, General Manager at Holiday Inn Hasselt, responded to this review, 21 September 2012
Dear Guest
First of all thank you very much for your detailed report on your stay with us in Hasselt. Secondly I want to thank you that you choose for this hotel again and for your confidence in our group.
It is so great to read that our staff is so kind and makes the guest feel at home even if he is far from home.
I will surely let them all know that you were so satisfied by their service minded attitude.
For me as a general manager it can only make me proud because my staff is doing such a great job.
Best regards and hopefully we have the opportunity to meet each other on your next trip.
Filip Caluwaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level 6 Contributor
376 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 385 helpful votes
Reviewed 21 August 2012

The hotel is located near the port and the shops. The shopping area is about 5 min away. The staff was very friendly. I had a room(220) on the 2th floor and it was really great. The room had a good size and a big queen bed. There was a minibar, coffee and tea and a good tv. There was also a safe. The airco was very good, even when it was 30 degrees outside. There is a big disco close to the hotel, but there was no noise at all. The curtains were good too, there was no light in the morning.
The only negative thing was the bathroom. It was good and clean, but maybe in need of renovation. There was also a pool, fitness and a sauna. You can visit it until 22.00 hours. The pool was quite cool, but oke. Overall it's really a great place to stay during your trip in Hasselt.

Room Tip: Ask for a room with a queen bed
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nathalievb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHASSELT, General Manager at Holiday Inn Hasselt, responded to this review, 24 August 2012
Dear guests
it is great to read that you liked our hotel, the service our staff provided and the location.
Thank you for taking the time to write this comment. It is not only valuable for us but also for all the other people that want to visit Hasselt and yet not decided where to stay.
Hopefully we will welcome you again on your next trip to Hasselt.
Filip Caluwaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
belgium
Level 5 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 July 2012

It's the perfect hotel to go for a few nights, located very close to the center, right by a little harbour. Rooms are big and everything you possibly need is there, also a coffeemaker. Check in is smooth and very friendly, breakfast is included and more then plentyfull! You can have your drinks outside when the weather is nice. A bit of traffic but you can't hear it in the room, pillows can be picked, soft or hard. If i go back to Hasselt, it will be to this hotel!

  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lunaBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Hasselt, responded to this review, 9 July 2012
Dear Guest
thank you very much for taking the time to write a review on your stay with us.
It is always nice to read that guests were satisfied with the service we provide and all that the hotel has to offer.
It will surely inspire other visitors to choose for our hotel when coming to Hasselt.
Thanks again and hope to welcome you many times again when visiting Hasselt.
Filip Caluwaert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 6 Contributor
701 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 361 helpful votes
Reviewed 25 June 2012

This is a large hotel right on the outskirts of Hasselt city center. There's an underground parking for the hotel, with the entrance just opposite the hotel - that's the city car park with section for the hotel, and you can pay for it at the reception. Family room with two double beds was spacious, bright and very clean, with tv set up for us with our names on it. A bit of a downturn for that hotel was our every contact with restaurant/bar, mainly because of lack of staff, but this was sunday night/monday morning, which usually is a quiet time for business hotels, and the number of staff was really limited. Both the evening buffet meal and breakfast were a bit below our expectations, but still above average. We didn't try the spa facilities.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank endrju_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Hasselt, responded to this review, 9 July 2012
Dear Guest
thank you very much for taking the time to write a review on your stay in our hotel.
It is a pitty to read that you were not satisfied over the total line of your stay. We will surely take the points you mentioned into consideration and we will do our utmost to avoid similar situations in future. Only by informing us we are able to improve our service there where posible.
Nevertheless we hope to welcome you again on your next visit to Hasselt so we are able to show you that we can do better.
Filip Caluwaert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hasselt

Property: Holiday Inn Hasselt
Address: Kattegatstraat 1, Hasselt 3500, Belgium
Phone Number:
Region: Belgium > Flanders > Limburg Province > Hasselt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Hasselt
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Hasselt 4*
Number of rooms: 107
Official Description (provided by the hotel):
Whether you are travelling for business purpose or leisure reasons with kids or friends the Holiday Inn hotel in Hasselt is the ideal location for your! This 4 stars hotel is situated in the most beautiful shopping centre of Belgium. The hotel is ideally located within walking distance to key tourist attractions: the Fashion and Gin museum, the Versuz disco, the Flanders Nippon Golf course, the marina, the Bokrijk open-air museum and the Japanese Garden. The playground Plopsa Indoor, the Ethias arena and the Grenslandhallen are situated at only 1km from Holiday Inn Hasselt. Holiday Inn Hasselt is well equipped for hosting business meetings and social gatherings, with 5 flexible function rooms that can accommodate from 10 to 240 guests. High speed internet is available throughout the hotel (wireless on groundfloor). ... more   less 
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Also Known As:
Holiday Inn Hasselt Hotel Hasselt
Hasselt Holiday Inn

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