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“Anders”
Review of Les Comtes de Mean

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Les Comtes de Mean
Ranked #3 of 19 Hotels in Liege
Certificate of Excellence
Level 5 Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Anders”
Reviewed 25 July 2014 via mobile

Nice hotel and nice prices during july.
Nice beds and perfect rooms thinks my daughter!
Reala god food at the restaurant and always nice personal. Suits us just fine. ................................................................

Stayed July 2014
Helpful?
Thank Anders N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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  • English first
  • French first
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English first
Antwerp, Belgium
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 July 2014

We stayed in this hotel last weekend for our first wedding anniversary. We had booked a suite as it was a special occasion. When we arrived, the receptionist seemed confused as she said there were three reservations under our name. When this was eventually resolved, we were given the key to our room, without any information on breakfast, use of the club lounge, hotel facilities etc. when we got to our room, it stank of smoke and had two small beds instead of a king size as we had reserved. We went back to reception and were given another room with its own terrace, which was very nice.

There were two TVs in our suite, the remote controls for neither worked. We had to call reception three times for this to be resolved. Breakfast is ok but certainly not what you would expect from a 5 star hotel. The club lounge consists of an UN air conditioned room with stale snacks and soft drinks for which there is no bottle opener!

The gym and swimming pool are nice but again, having to pay €15 per person for these in a 5 star hotel is not acceptable, neither is the fact that this is mentioned nowhere on their website.

The hotel lacks atmosphere and is not the sort of place you would sit in to have a drink and relax in the evening. It is also located at the top of a very steep set of steps, which are a bit painful at night. The neighbouring buildings are mostly derelict and we watched drug deals taking place in the evening from our balcony.

When we were checking out, we noticed on our bill that we had been charged for the mini bar, although we hadn't used it. We were also charged for breakfast, which was supposed to be included in our room rate. The receptionist was rude when I showed her our reservation and reluctantly deducted it from our bill. Were were also charged €20 per day for parking, again not something you expect from a 5 star hotel.

Overall, we were really disappointed in this hotel. Having chosen it for a special occasion as the only 5 star hotel in Liege, I can conclude that it is a hotel with a lot of front and very little substance. Our disappointment was such that we have since cancelled a stay in another Crowne Plaza we were due to visit in the UK in August.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jellybabyantwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Les Comtes de Mean, responded to this review, 8 August 2014
Dear Jellybabyantwerp,

Thank you for your recent stay with us and reviewing our property. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

I consider my self as a frequent customer of this hotel that I selected since its opening about three years ago if I am not wrong. Last time that I stayed there I was surprised and differently than than in the past charged for the fitness and pool entrance (15 euro per day) !! These services were always free since the beginning and included in the room rate. Like normal in every hotel 4 or 5 stars in the world where you normally pay only the additional services like massages. The further negative point is that I was not adviced in advance of this change. Neither during reservation, nor during check in, nor with some advise in the room or, at least, during the check in of the fitness room. The result of this sort of "customer care" is that I decided since then to change hotel (indeed this is the most expensive in the city) for my next trips to Liege, and come back no more to the Crowne Plaza.. . .

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rdipilato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Les Comtes de Mean, responded to this review, 23 July 2014
Dear rdipilato,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lichfield, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

We stayed here as a family break with our 18 month old daughter and the staff were really friendly despite a very obvious language barrier with my rusty French and the staffs slightly better english we managed to muddle through but i dont think they get many English speaking guests on a regular basis. The rooms were a good size and actually glad we didn't pay the extra to upgrade the room as a standard was big enough! great bathroom and in room facilities including a coffee machine and Mini bar and all your toiletries you would expect. Other people have reviewed saying they should have been told about the 15 euro surcharge for the use of the pool and although it may seem a little excessive the staff were great and would be well worth it for a couple who could get a decent amount of time to use it! It was obvious not many children use this hoitel but the staff were fantastic with our little girl who was not too impressed for the whole weekend! We had dinner (again french requiired for the menu) it was pleasant enough but nothing fantastic for the price. We also had breakfast but as true brits it wasnt to our taste and was a little exspensive for some badly cooked bacon and jam on toast! the coffee was good though!

To sumarise - great if you have a basic grasp of french and are a couple looking for a break away room great staff great food average!

Room Tip: lots of space in a standard room :-)
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gemma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 June 2014 via mobile

I stayed here for 9 nights and was disappointed.

The first annoyance was the €15 charge for use of the gym and pool, no mention of this until you actually book the hotel or read the reviews. Naturally I never went.

The room was pleasent enough, lovely big bath but found a winter duvet a bit excessive considering its mid summer, of the 9 days my room was also not cleaned for 2 of them.

The breakfast was OK, good omlette bar but I mostly missed this as I was too early, had dinner here once which was over priced and not very good.

The staff all seemed very friendly and were very helpful but I wouldn't stay here again.

Stayed June 2014, travelled on business
Helpful?
Thank Flint89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Les Comtes de Mean, responded to this review, 18 July 2014
Dear Flint89,

Thank you for taking the time to write your review and kind comments regarding our hotel staff and rooms. It is regrettable that our housekeeping and dinner served fell below your standards. I appreciate you sharing your thoughts with us and I am confident that our internal departments with take the necessary steps to improve on our services.

I hope that we get another chance to provide you with a great experience in the future.

Sincerely,

Faith R
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex UK
Level 6 Contributor
100 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 11 June 2014

This hotel is not bad, but it is far from excellent. On arrival you have to leave the car in the care of the concierage who takes it way and parks it. This means that you need to ensure you have everything you need before handing over the keys and there is no nipping back to the car to grab something.

We had dinner in the informal dinning brasserie. Actually it was fine. Some interesting dishes. Breakfast did not have a huge choice, actually it was very limited, but eggs were cooked fresh.

The biggest disappointment was the swimming pool. I have stayed in many hotels. Some have pools and some do not. This is the first time I have chosen a hotel on the basis that it has a pool and discovered on arrival that for my wife and I to use the pool would cost an extra 30 euros. We decided against it. So much for being treated as guests.

There are some interesting and grand buildings in Liege, but as a previous reviewer has pointed out you would not really want to walk about after dark.

Overall, the hotel is ok, but not as good as it tries to make out - to use the phrase of my wife: 'it is up itself'.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian_COLCHESTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Les Comtes de Mean, responded to this review, 27 June 2014
Dear Adrian_COLCHESTER,

Thank you for writing us a review regarding your stay. I am delighted to know that you liked our dining facility. However, I am sorry to read that you did not enjoy your overall experience with us due to the breakfast selection and pool facility. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Charisse V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 May 2014

The hotel is the result of a project to preserve important historical buildings along a hillside next to the city core. The hotel entrance is at the top of a seven story structure attached to a mansion. There are various parts connected with most rooms in the contemporary structure. Be prepared for a limited view but a quiet setting in an otherwise noisy place. The fitness center is not included - it requires a substantial spa fee. There are no alarm clocks - the only clock is in the TV. The staff speak French and some know English. Michel, the manager is exceptional in his devotion to his guests - I saw him working every day. He is especially helpful and he can deal with English speakers as well. It's a very nice place that is especially good for respecting the surroundings. The hotel is a five minute walk from the train station Liege-Palais. There are frequent trains at no extra charge from Liege-Guillemins which is the new station located outside the core.

Room Tip: The seven story building is a long a cliff and most rooms have a view of a wall. If you want a decen...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesson_learned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Les Comtes de Mean

Property: Les Comtes de Mean
Address: Mont Saint-Martin 9-11, Liege 4000, Belgium (Formerly Crowne Plaza Liege)
Region: Belgium > Wallonia > The Ardennes > Liege Province > Liege
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 19 Hotels in Liege
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Les Comtes de Mean 5*
Number of rooms: 125
Official Description (provided by the hotel):
Resolutely open to the city, full of history and emotion, the "Les Comtes de Mean" is a mixture of unusual locations with different atmospheres, each run with intelligence and creativity. It is from this very multiplicity that the UrbanResort(R) concept originates, being a subtle combination of aesthetics, inventiveness, comfort and relaxation: a resolutely non-exclusive, exclusive product. With a great number of places to visit, leisure and relaxation activities (such as the 750-m² garden, a haven of peace and greenness in the middle of the complex), the hotel has eight main premises. Each of them alone is an unusual place, charged with an original atmosphere. All are worth the trip and are, in their great majority, open to non-residents. Welcome, attention, service, professionalism are bywords for the staff, whose sole aim is to make sure that the time you spend in these places is as enjoyable as possible. ... more   less 
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