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“Appartement bien situé et spacieux”
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Liege, Liege Province, The Ardennes, Wallonia

Reviews from our community

Poor - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • German first
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English first
English first
French first
German first
Any
English first
SPSS9
Paris, France
Level 5 Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Situation idéales mais maintenance déplorable et propreté douteuse”
Reviewed 13 May 2017 for a stay in April 2017

Actually when we arrived after 3 pm, the cleaning was ongoing so we could not complete our installation and had to come back a little later. The dishwasher was supposed to end (since still running when we arrived) but actually it never worked in spite of several relaunch and thus we never had clean dishes. So we where not able to use the kitchen since we did not want to do by hand the dish washing of the former occupant and had no spare cuttlery and dishes.
Then the shower was leaking and I had to fix it has I could so that the bath room does not transform into a lake. The water was far away from hot since even with 100% “hot” water we could bearly have a quick shower and not much comfortable.
At last the whole flat presents signs of substandard maintenance (please see attached photos):
- carpet really dirty in the living room
- table damaged
- floor really damaged in different places and possibly leading to falls since really uneven at different places
- walls dirty in different places and even with insects smashed on it
- safe locked so we could not use it
- shower covered with fungus
- oven door dirty
- batteries in the TV remote out of order
All of this needs serious maintenance and that reduced drastically our comfort and capacity to benefit fully of the flat we rented.

l'emplacement est parfait et la déco et la surface de l'appartement seraient parfaites si il était en bon état et nettoyé correctement !

Would you recommend this hotel to a friend?   Non.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 May 2017
Dear Stephan,

Thank you for your detailed review. Please apologize my late answer. After reading your comments, I investigated among our team to understand how such a bad experience could have happened.

We work hard, and our housekeeping team even harder, to make sure that your flat is ready on-time. Hence, sometimes, the housekeeping team experiences an overload of work due to full occupancy in our residences. It may result a small delay in the preparation of your flat. We truly apologize if this inconvenienced your stay in any ways.

I have duly noted that you reported the dishwasher was not working properly and that the shower was leaking, I also noted the missing batteries and the safe locked up. Once again, we do our best to maintain all our flats to our quality standards but technical problems can always pop up, as in any house. Conscious of that, our team is available 24/7 to provide you with assistance and to send you a technician as soon as available. After reviewing your case and exchanges with our team, I remark that you never noticed us of that issues. Without any notice from your part, you don't give us the chance to make it to you during your stay (send a technician, allocate you in another flat or any other suitable solution). We would have been more that happy to do the impossible during your stay so you could fully benefit your flat. We cannot allow any compensation in the case our guests complain way after their stay, without notifying us during their stay so we can arrange some solutions.

If you would like to discuss it further, feel free to contact me by email (info@smartflats.be, addressed to Tatiane, Quality Manager).

Kind regards,

Tatiane, Quality Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonathan...
1 review
Reviewed 2 August 2018 for a stay in July 2018
Google Translation

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Liege hotels

LEVILLAIN...
2 reviews
Reviewed 29 July 2018 for a stay in July 2018
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Aug 2018
Bonjour, nous vous remercions de ce retour positif. Nous sommes toujours heureux de voir nos clients satisfaits de nos services. Nous espérons vous revoir très vite. Cordialement. L'équipe Smartflats.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ChAnt2517...
Leglise, Belgium
Level 4 Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 March 2017 for a stay in February 2017
Google Translation

Would you recommend this hotel to a friend?   Non.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Mar 2017
Bonjour Anthony,

Merci d’avoir pris le temps de rédiger ce commentaire pour relayer votre expérience chez Smartflats. Cela nous aide à améliorer nos services.

J’aimerais prendre cette oppportunité de répondre à vos remarques.

Concernant nos disponibilités le week-end, nous avons effectivement mis en place une politique de 2 nuits pour un séjour le week-end, c’est le cas de la plupart des établissement appart-hotel, cela nous permet de proposer des prix compétitifs tels que ceux dont vous avez bénéficié. Nous faisons parfois des exceptions pour certains clients et c’est pourquoi nous avons accepté de vous faire une réservation de 1 nuit.

J’aimerais également ajouter que pour garantir votre séjour, il est préférable de réserver à l’avance, surtout pour des dates telles que la Saint-Valentin ou toute autre type de fête.

Nous sommes effectivement présent sur Airbnb. Airbnb n’oblige aucun de ses membres à être un particulier, bon nombre de particuliers sont d’ailleurs des entreprises comme la nôtre.

Concernant les problèmes techniques auxquels vous avez fait face, j’en suis navrée et je vous présente nos plus sincères excuses. Nombres des inconvénients auxquels vous avez fait face ont été réparés lors de la rénovation de notre résidence en début de ce mois. La seule chose à laquelle nous n’avons pas touché sont les chaises, elles sont différentes mais c’était le but recherché par notre architecte d’intérieur.

L’intervention de notre technicien concernant la chaudière n’a pas pu réglé le problème effectivement, il s’agissait un problème plus important qu’habituellement. Nous étions effectivement complet ce jour-là, et je suis contente d’apprendre que nos autres clients ne vous ont pas dérangé durant votre séjour au niveau du bruit. Un relogement ne pouvait donc pas être fait. Je vais revoir votre demande de compensation avec notre équipe afin de voir si nous pouvons faire une geste commercial plus important, notre politique étant que lors d’un problème tel que celui-ci nous remboursons une partie de la nuitée.

Je vous présente nos excuses pour la mauvaise expérience que vous avez subie du aux équipements et au problème d’eau chaude, cela ne représente pas nos standards de qualité actuels (raison pour laquelle cette résidence a été récemment remise à niveau).

Je suis heureuse d’apprendre que vos précédents séjours à Smartflats vous avaient grandement satisfait. J’espère que vous garderez le souvenir de ces séjours-là, bien plus représentatifs de l’expérience que nous voulons fournir à nos clients chez Smartflats.

Je reste à votre disposition si vous désirez en parler plus longuement.

Belle journée,

Tatiane Van Laethem
Responsable Qualité
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DerPeder
Bielefeld, Germany
Level 6 Contributor
122 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 17 August 2016 for a stay in August 2016
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Umfangreiche Vorabinfos
Liked least: Lautstärke der Umgebung
Travelling group: Erweitertem Familienkreis
Would you recommend this hotel to a friend?   Nein.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Adults2
Children0
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