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Ibis Hotel Aalst Centrum
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Reviews (285)
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All reviewsbreakfast buffetgreat breakfastfree parkinghotel is excellentthe hotel staffeat elsewheregerman christmas marketgreat selection of belgian beersen routestaff were very friendlyrooms are fineplenty of choicenice roommotorwayeurosreceptionistbrussels
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Reviewed 1 June 2013

We used this hotel as a stopover on a 750 mile trip to northern Germany. Being located next to the motorway it was very easy to find. Although the restaurant wasn't open we were able to have a basic hot meal (spaghetti bolognese and pizza) from the 24 hour menu which was sufficient. We used the same hotel on the way back . We felt that breakfast seemed a little expensive at 14 euros for a continental breakfast so we passed on that.

  • Stayed: May 2013, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank BluePullman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KennethClaerbout, General Manager at Ibis Hotel Aalst Centrum, responded to this reviewResponded 4 June 2013

Thank you for taking the time to write a review about your recent visit to hotel Ibis Aalst Centrum. I’m delighted that you enjoyed your stay!

Concerning the breakfast and after several demands of our hotel guests, we have since last year added a selection of hot dishes to the buffet (sausages, scrumbled eggs and bacon).

I look forward to welcoming you back soon!

Kind regards,
Kenneth Claerbout

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2013

Comfortable hotel - we use the hotel very regularly - friendly/professional personnel - had some noise late at night from guests staying during weekend but after complaining, staff took immediately care of it - breakfast very good and fresh food/good choice - price/quality very good - location excellent:close to town, easy to reach highway - all we need

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Jos419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KennethClaerbout, General Manager at Ibis Hotel Aalst Centrum, responded to this reviewResponded 31 May 2013

Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves.
Look forward to welcoming you back.
Kind regards,
Kenneth Claerbout
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2013

I was very dissapointed with this hotel.I arrived on a motorcycle and was cold and wet from my journey and wanted to put the heating on in my room but it didnt work it just blew cold air,so i went downstairs to the reception and was told it was broken and the receptionist handed me a small radiator instead???Next day i asked a different receptionist if it had been repaired and i was told it was but it wasn't...so they just left it like that for the 5 days i spent there..very poor service!
The first 2 nights were really uncomfortable and loud with doors slamming really hard and people talking loud in their rooms and taking showers and using the bathroom at 1 in the morning(i could hear everything) all i can say is pull the hotel down and rebuild it again truly terrible!
On some days they were charging other customers 120Euros a day!!for that!! a 2 star hotel!
14Euros for breakfast..i skipped it!then parking i needed to park my bike in the garage because of the insurance only to find that i would have to get up at 8 in the morning every day to take it out of the garage and back into the street!and for all that 9Euros a night!insane!
All in all if you like cyclists standing in a lift with a filthy bicycle then that hotel is for you!never again!

  • Stayed: May 2013, travelled solo
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Review collected in partnership with Accorhotels.com
Thank hiteker2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KennethClaerbout, General Manager at Ibis Hotel Aalst Centrum, responded to this reviewResponded 27 May 2013

I am sorry on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and am currently investigating the matter.
Please feel free to contact me on +32 53 71 18 19 to discuss this further.
Kind regards,
Kenneth Claerbout
General Manager

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Reviewed 15 April 2013

I travelled with a group of 8 cyclists to do an event in Flanders. Hotel was very accommodating, allowed us to keep expensive bikes in our rooms. Staff were brilliant, they couldn't have been more helpful and were knowledgable about the town and good places to eat. Rooms were spotlessly clean as was the reception lounge and dining area. Great bar with great selection of Belgian beers and the breakfast was everything you could want for (unless you like greasy fry ups as they don't do those, thankfully).

Hotel is on the edge of Aalst, probably a 15' walk into the central square.

Couldn't fault this hotel really, can't say more than that.

  • Stayed: April 2013, travelled with friends
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Thank LanceBasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KennethClaerbout, General Manager at Ibis Hotel Aalst Centrum, responded to this reviewResponded 18 April 2013

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Kenneth Claerbout, General Manager

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Reviewed 27 February 2013

Used this place for the last four years as a staging post on the way back from the Austrian Alps - there's a good pub up the road called The Fox that you can walk to for dinner.
Rooms are fine and the hotel is usually quiet at weekends.

  • Stayed: February 2013, travelled as a couple
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Thank NorthernBloke66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KennethClaerbout, General Manager at Ibis Hotel Aalst Centrum, responded to this reviewResponded 8 March 2013

Happy to hear that you enjoyed your stay at Ibis Aalst Centrum.
I look forward to your next visit.
Kind regards,
Kenneth Claerbout

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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