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“Coffee / Meal Visit”
Review of Simon Says

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Simon Says
Ranked #7 of 116 Ghent B&B and Inns
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
528 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
“Coffee / Meal Visit”
Reviewed 8 August 2014

On the recommendation of our host we visited Simon Says to have a coffee and something light to eat around 11:30am. When we arrived the cafe was full inside. The staff member who attended us at the doorway was not particularly helpful and indicated we could have a table outside. The outdoor area is uninspiring - one high table with 2 stools and 2 tables with umbrellas and typical outdoor chairs which were quite uninspiring or inviting. There was no offer to take a seat outside and to be seated inside once a table becomes available. We waited outside by the doorway for 15 minutes without any further acknowledgement from the staff and decided that their attitude was not aligned with our service expectations. While we waited we took the opportunity to watch the staff in action and suspect that the staff have got a little ahead of themselves. Our experience is that this is not a warm and inviting cafe that encourages you to become a client. Instead the impression is that this is a popular cafe and you should be so lucky to get a table and service. While the food and coffee may be good, the way that staff engage with customers is just as important. Our experience is that there are many other cafes in Ghent that are more deserving of a tourist's hard earned euros.

  • Stayed August 2014, travelled as a couple
    • Location
    • Service
Helpful?
3 Thank avidtraveller195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonSaysGent, Owner at Simon Says, responded to this review, 21 December 2014
Dear Sir,

First of all we'd like to apologise that our service did not meet your obviously high expectations. It upsets me that this situation even arrises, as we strive to give good service at all times. It is also our opinion that good service is equally as important as a good product.

The period you visited the café was particularly busy, and while you correctly observed that the terrace was uninspiring and only had two tables, you do fail to mention that the reason for this was probably due to the fact that the weather that day was unusually cold and wet. I can totally understand why you wouldn't want to sit outdoors, I wouldn't either.

On such days our indoor seating is limited (to +/- 25 pers) and we are often completely full especially at weekends. We normally seat up to around 50 people outdoors so you can imagine that the atomosphere outside is then a little different.

I would like to thank you for taking the time to write a review for our little café, which does struggle to keep up with demand sometimes. We strive to serve an honest product with good service but sometimes we do fail to keep up.

It is unfortunate that you didn't actually sit down and sample what we have on offer. If this wasn't a warm an inviting café we wouldn't be full almost every day and have outstanding reviews from actual customers.

Regards,

Christopher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
San Francisco, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 June 2014

Upon arrival me and my mom were made to feel very welcome. The breakfasts were perfect and high quality food. Our room was lovely, super clean and very tasteful. Hosts were always helpful and totally willing to answer our questions about Ghent or other day trips we planned. We would highly recommend Simon Says!

Room Tip: The steps are steep and narrow by USA standards but my mom (84 years) was able to master them. Ther...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014

I'm a regular at this cozy coffeehouse, the staff is really friendly and the food is great.
Prices are reasonable and the interior is beautiful.
If you're looking for a relaxing Sunday brunch, this is definitely the place to be!

  • Stayed June 2014, travelled solo
    • Value
    • Service
Helpful?
1 Thank sara e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

We stayed at Simon Says just before Easter in 2014 and had a fantastic stay. When we arrived we were given a free drink each (which was delicious!) and one of the staff sat down with us and showed us a map and gave us advice on where was good to eat and drinks etc. Simon and his staff were fantastic the whole time, very hospitable, very helpful and welcoming, and gave you the personal touch, we didn't feel like just another guest - it's rare to find this. The room was beautiful, really lovely design, big window over the square, very comfortable bed, lovely bathroom, incredibly clean, all the things we needed were in the room including a radio with an i-pod doc. Couldn't have picked fault with it. Breakfast was included and was fantastic, it was huge, they gave us fresh pastries and juice and then offered us a whole host of things as well, we chose granola and yogurt and fruit, it was yummy! Oh and don't miss out on their coffee, it's excellent! Plus it was a beautiful building, lovely cafe and atmosphere downstairs and overall very good value for money. One of the best stays I've had in a B&B, will be coming back again for sure!

Room Tip: We slept in the smaller, slightly cheaper room, and it was a great size with a gorgeous big window o...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vivienne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 April 2014

This place was recommended by our Airbnb host in Ghent. We stopped off from a bike ride and had a lovely lunch here. Soups, salads, and sandwiches. Friendly service and quite busy with locals. We only ate at the restaurant so I can't speak to the accommodations.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank emiliahija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 April 2014

We ate lunch here and it was good. Prices are very reasonable. Everything is home made. The atmosphere was fun as well- there's a great outside patio for sitting when the weather is nice. A good, inexpensive, relaxing stop for lunch.

  • Stayed April 2014, travelled as a couple
    • Value
    • Service
Helpful?
Thank traveller2927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level 1 Contributor
4 reviews
Reviewed 22 April 2014

Simon, Christophe and the others (sorry, others :) ) do a fantastic job of running this place. Their joy and motivation shines through. Without knowing I arrived somewhat early for checking in, at the busiest time of day but could occupy my room in 5 minutes. I was not aware that breakfast was included in the price —I confused Simon Says with another B&B I'd checked— and thus asked whether I could decide later about breakfast. They said sure and offered to put a post-it note on my door for me to write my answer on. Which they did and I had an absolutely delicious breakfast both days. Oh, and by the way, their cappucino is excellent, too!

Stayed April 2014, travelled on business
Helpful?
Thank balinterdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Simon Says

Property: Simon Says
Address: Sluizeken 8, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #7 of 116 B&Bs / Inns in Ghent
Price Range (Based on Average Rates): ££
Number of rooms: 2
Official Description (provided by the hotel):
Simon Says, a boutique Bed & Breakfast and coffee bar, is situated in the heart of the historic center Patershol, housed in a beautiful art nouveau building. The two luxury en-suite rooms have a minibar, flatscreen tv, free wifi connection and beautiful views over the historic area. Continental breakfast is served in the coffee bar. ... more   less 
Also Known As:
Simon Says Hotel Ghent

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