My husband had booked us a room for 2 nights (as my birthday present) for the weekend of the Ghent Jazz Festival. Unfortunately our 5 year old daughter became very ill and we had to cancel the room, this was done 30 hours before check-in opens. We explained the upsetting situation with our child, but Hotel Onderbergen still charged us the full 2 nights accommodation. We were extremely disappointed with this as Eurotunnel were excellent and did not charge us anything to amend our booking. Whilst I appreciate each hotel has a booking cancellation policy, it is normally within 24 hours of cancellation that a full charge is incurred. We will be going to Ghent in the near future, as we were very much looking forward to having a child free weekend, but we now have to book and pay for an alternate hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Travel Republic (UK), TripOnline SA, LateRooms, Evoline ltd and Cancelon so you can book your Hotel Onderbergen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.