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“Brilliant hotel”

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Novotel Gent Centrum
Ranked #9 of 37 Hotels in Ghent
Certificate of Excellence
GreenLeadersBronze level
Reading, United Kingdom
Level 5 Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Brilliant hotel”
Reviewed 16 August 2013 via mobile

This was a 2nd visit to the hotel for my husband and myself, but the first time we brought our 2 young children. We had a suite which comprised a bedroom and bathroom, with a separate large lounge and dining area, with a pull out twin sofa bed. We had loads of room for the 4 of us, although the bathrooms are a little on the small side, but this is usual for Novotels.

The location is excellent, right in the heart of the historic centre of Gent. The pool is very nice and welcoming after a hot days site seeing. We also love that the outside bar seating is next to the pool so we could relax with a cold drink while the children played safely in the pool under our watchful eye.

Arriving by car it is a little tricky to find the hotel since a lot of the surrounding roads are pedestrian only access. Once found the car park is very tight to manoeuvre in, even with a standard estate car (I'm not sure I'd like to try and park a people carrier or 4x4!). However the parking is very safe and secure.

We will definitely always use this hotel when visiting Gent. Although we had a slight delay for our room to be ready, it was very clean and comfortable and the staff were very helpful, apologising for the wait. The manager agreed to let us have a complimentary bottle of Cava by way of an apology (usually only given for a suite upgrade but ours had been booked from the onset). The staff couldn't do enough for us. The children received a small welcome gift each and there is an x box and kids corner along with apple computers in the reception, so great to occupy the kids if they get bored for a few moments.

Would not hesitate in recommending this hotel.

Stayed August 2013, travelled with family
Helpful?
Thank cityt0urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMILE L, General Manager at Novotel Gent Centrum, responded to this review, 22 August 2013
Hello
Your kind words have been passed on to my team.
This will certainly motivate them and us all to keep up the good work.
We thank you for your continuous support and look forward to serve you again soon.
Emile Lannoy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (91)
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English first
Ghent, Belgium
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 August 2013

Stay for 2 days, one night, great location (in central of all tourist sites especially the historical angles), personal touching not only the room and facilities but also the whole design in the hotel! Love the breaksfast resto room! also keeping the unique stair nearby reminded me for the old history design. Like the view from my room that I could see the great building nearby.

Room Tip: ask for the view of famous Ghent towers or church! check also the promotion period!
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  • Stayed November 2012, travelled solo
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Helpful?
2 Thank MeryAmbarita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMILE L, General Manager at Novotel Gent Centrum, responded to this review, 22 August 2013
Hello
I was delighted to read that you enjoyed your stay in Novotel Gent.
Iwill share those comments with my team
Best regards and hope to see you soon again
Emile Lannoy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, CO
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 July 2013

Staff was exceedingly friendly and made every effort to help us out during or stay. Good breakfast - in a restaurant space with abundant seating - was a part of our package. Pool in the center court was lovely to look at if a bit cold. The location can't be beat off the center square and along a little alley with fun shops.

  • Stayed July 2013, travelled with family
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Helpful?
Thank MountainGirl525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EMILE L, General Manager at Novotel Gent Centrum, responded to this review, 12 August 2013
We would like to thank you for choosing our hotel as your accomodation choice during your stay in Gent.
I will share your comments with my team

Best regards

Emile Lannoy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nhulunbuy
Level 4 Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 July 2013

Have just returned from a school trip with 22 students. One of the major stops was at the Novotel where we spent 4 nights. Our rooms were spacious and clean. Everything was available close by including a well stocked and reasonable supermarket which is great when travelling with students.
The staff did everything to ensure that we had everything we needed and out of all the hotels we stayed at over our near three week trip, this one had the easiest wi-fi connection. Very important for teenage students. Especially the ones who wanted to keep in contact with home. The hotel was next to some major sites and surrounded by cafes, bakeries and the like. I will definitely use this hotel again for both personel and school trips.

Room Tip: My room faced onto a small alleyway and was very quiet
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  • Stayed July 2013, travelled on business
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    • Cleanliness
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Helpful?
Thank Kaz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SPAREINE, General Manager at Novotel Gent Centrum, responded to this review, 22 July 2013
On behalf of the hotel team , once again we wish to thank you for your comments , after your stay in Novotel Gent.
We are so happy you enjoyed your stay
Best regards
Emile Lannoy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Gent Centrum

Property: Novotel Gent Centrum
Address: Hoogpoort 52, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Ghent
#5 Family Hotel in Ghent
#7 Business Hotel in Ghent
#9 Romantic Hotel in Ghent
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Novotel Gent Centrum 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Novotel Gent Centrum is located in the historic centre of Ghent, close to the tourist attractions and shops. In a modern setting with timeless decor, the hotel features 117 rooms. The bar and restaurant boast a diverse menu in a stylish, warm environment. Depending on the weather, you may choose to dine on the verandah or next to the pool in the terraced garden. This 3 star hotel is perfect for a holiday in Ghent, be it for a weekend or for short stay with your partner or family. ... more   less 
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Also Known As:
Novotel Gent Centrum Hotel Ghent
Novotel Hotel Ghent
Novotel Ghent
Ghent Novotel

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