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“Excellent hotel on perfect location in Gent” 5 of 5 bubbles
Review of Novotel Gent Centrum

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Novotel Gent Centrum
Ranked #8 of 37 Hotels in Ghent
Certificate of Excellence
GreenLeadersBronze level
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1,209 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Colchester, United Kingdom
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

Stayed here for one night, Ghent is very small and Novotel is dead central to all of the sights which we managed to see in less than half a day and you can see them from reception. Breakfast costs a lot, so if its cheaper book a breakfast rate or at out €20 I think.

Room was quite big, and a sofa featured in the room which was a nice touch, as was a door that separates the room from the toilet and front door. Separate toilet to bathroom was also a bonus.

Tip: get a tram from the station number 1 and stops right by hotel. Also eat at the little Italian restaurant to the left of the hotel's back entrance.

Stayed October 2013, travelled as a couple
Helpful?
Thank HospitalityLecturer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review, 6 November 2013
Good evening,

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Kind regards
Sven TOUNE
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 1 November 2013

Location excellent, staff polite. In lobby xbox for kids with 2 apple desktops to let use of web , for free. Small book corner for toddlers. Breakfast at 20 euro a person I felt was extortionate so did not take. Car parking under this hotel likewise expensive at 16 euro a day. Local public car park, modern well lit and totally safe, well used and 3 mins walk away. I used it 3 times during stay with 3 little kids. No big issue. Cost half that almost than hotel parking. Just ask reception to tell you how to get to this public car park, they will give you a map. Tea/kettle and hair dryer in room plus a small fridge. Excellent. We had room with a double bed large one, plus a sofa bed for 2 kids. Comfortable. Staff considerate.

Room Tip: Room on back of cathedral far quieter, bells chime and people do get merry so if you like your windo...
See more room tips
  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank londonrules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review, 3 November 2013
Good evening,

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Kindest regards

Sven TOUNE
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 23 October 2013

I was at Novotel Gent for 6 days during my business trip.One evening when i came from office i was surprised to see that my room was open.
I registered the concern with the manager on duty and been told that it might be mistakenly the room service person left it open.Fortunately i have locked all my stuff so nothing was stolen.
Also i carried all my important things like laptop ,camera,cash,cards with me so i was lucky in that case.But looking at the reputation of the hotel this was a terrible experience i had.After that no one has investigated about the incidence and reported to me,it was really pathetic. More over taxi booking service also to be improved,as it makes you confusing.Once you get into taxi and then you ll come to know that it has been booked for some other customer and you have to get down from the taxi with all your stuff.so it is not so good.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank aparna227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review, 25 October 2013
Good morning,

Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Th manager on duty took the matter seriously and had our technical staff interrogating the lock. Strangly enough, no one had entered the room. I apologize we didn't give you any feedback.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 13 October 2013

This hotel is so central it couldnt be better placed. We asked for a parking space but were told it was closed but discovered that it was not closed . However we found a good (cheaper parking space ) by the flower market. Rooms quiet until the bells start to ring .The bar staff disappeared quite frequently but were excellent when appeared.Lobby staff very helpful.

Room Tip: ask for a quiet room .
See more room tips
  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review, 15 October 2013
Good evening,

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Kind regards

Toune Sven
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 7 October 2013

We stayed just one night, last minute booking. Excellent large clean room (room 229) with an extra bedroom with two bunkbeds for kids. Corner room with sofa and extra chairs.
We didn't have time to enjoy much of the hotel, but it's right in the beautiful city center.
Staff were friendly and helpful.
Got a great room rate, all in all excellent value for money.

Room Tip: room 229 if you have kids and prefer a separate bedroom but still want them close by. This room also...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelwolf14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven T, Front Office Manager at Novotel Gent Centrum, responded to this review, 8 October 2013
Good evening,


Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
We have indeed exceptionally 2 rooms, that are just excellent when you come with children.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

TOUNE Sven
Fron Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Gent Centrum

Property: Novotel Gent Centrum
Address: Hoogpoort 52, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Ghent
#5 Family Hotel in Ghent
#7 Business Hotel in Ghent
#9 Romantic Hotel in Ghent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novotel Gent Centrum 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Novotel Gent Centrum is located in the historic centre of Ghent, close to the tourist attractions and shops. In a modern setting with timeless decor, the hotel features 117 rooms. The bar and restaurant boast a diverse menu in a stylish, warm environment. Depending on the weather, you may choose to dine on the verandah or next to the pool in the terraced garden. This 3 star hotel is perfect for a holiday in Ghent, be it for a weekend or for short stay with your partner or family. ... more   less 
Reservation Options:
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Also Known As:
Novotel Gent Centrum Hotel Ghent
Novotel Hotel Ghent
Novotel Ghent
Ghent Novotel

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