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Ibis Gent Centrum Opera
Ranked #14 of 38 Hotels in Ghent
Reviewed 5 July 2013

  • Stayed: July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank bigtoynow1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this reviewResponded 14 July 2013

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266 - 272 of 1,010 reviews

Reviewed 28 June 2013

The hotel is is a close distance from town center, 10 minutes walking.
Rooms are not very big but clean and comfortable.
Not noisy and service good.
Car parking very small and difficult to get your car in/out if full

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank albertob468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this reviewResponded 1 July 2013

Dear Alberto B,

We very much appreciate your comments regarding your stay at the ibis Gent Centrum Opera. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Stephan Vanwingene

Hotelmanager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2013

I stayed there during a conference. The rooms are so small that in the bathroom you need to open the shower door to be able to move your arms! The bed was horrible, with a depression in the middle, probably suffering from old age. The breakfast was very poor. I do not recommend this hotel. You can find a lot better near by.

  • Stayed: June 2013, travelled on business
    • Value
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Thank Santos_CS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this reviewResponded 28 June 2013

Dear Mr / Miss Santos,

Thank you for your comments on your stay in our hotel.
They are of grate value to us and help us to improve our service and quality.
It is a fact that are bathrooms are not the largest in town but I'm a bit troubled by your remark regarding the bed. since all our beds have been replaced recently.
The sweetbed by ibis is a bowspring combination, rather soft than firm.

Ii hope you still have confidence in our hotels and that we'll be able to welcome you within ibis our Accor in the futur.

best regards,

Stephan Vanwingene
general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2013

Five minutes walk from the Graslei and central attractions, this hotel is both conveniently located and good value, especially if you get a special deal. Relatively new or refurbished, the bedrooms were small but comfortable, very clean and with a good bed. Service was excellent and the carpark underneath the hotel was 15 euro for 24 hours, which was pretty standard for Ghent. Has it's own bar but is like all Ibis bars, so much better to get out and explore.

  • Stayed: June 2013, travelled as a couple
    • Value
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Thank Lee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this reviewResponded 3 July 2013

Dear Lee,

Thank you very much for your comments regarding your stay in our hotel.
It's always a pleasure to receive compliments and I'll pass them on to my team.

Hope to welcome you again soon in our hotel. (If you come by the end of the year, you 'll discover our NEW bar !)

best regards,

Stephan Vanwingene
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2013

Advantages: Fast & free Wi-Fi, tram station is just next to the entrance, free printing service(!), very good and diverse breakfast, the room is fine - there is a nice small table to work on it in addition to the bed. Free apples at the reception desk!
The receptionist are somewhat ignorant. (depends which one you bump into).
The entrance card to the room (the key) breaks frequently.
Summary - for this price this is an excellent place to stay in beautiful Ghent. I paid ~90EU for the night.

Room Tip: They say all rooms are the same.
See more room tips
  • Stayed: May 2013, travelled on business
    • Value
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Thank Sammy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanMngr, General Manager at Ibis Gent Centrum Opera, responded to this reviewResponded 11 June 2013

Dear Mark,

Thank you very much for your compliments and comments regarding your stay at our hotel.
They are of great value to us and help us to maintain and improve our level of services.
We'll provide the necessary coaching to our staff and the loccksystem is being revised.

Hope to welcome you soon again in Gent !

Best regards,

Stephan Vanwingene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2013

This is a typical IBIS Hotel, with small but well organized rooms and reasonably confortable lobby areas.

On the positive side:

- the Hotel is well located, in the city center, 5 minutes walking from Korn Market and with a tram stop right in front.

- it was recently renovated (or has been very well maintained).

- check-in / check-out was fast and efficient, though not particularly friendly.


On the negative side:

- rooms were remarkably small, even for IBIS standards. I stayed alone in a room with a double bed and felt quite crumpled.

- Internet was free but of poor quality (there is paid premium access in the rooms, using ethernet cables, but I did not try it).

- hot water was not hot enough, turning the shower into an unpleasant experience. Besides, the water temperature had noticeable fluctuations (between not hot enough and plain cold) that further increased discomfort. This happened consistently everyday of my stay.

- prices were reasonable but slightly on the high-side, especially considering the other negative points.

Overall the experience was neither terrible nor satisfactory.
For next stays at Ghent I will consider other alternatives.

  • Stayed: April 2013, travelled on business
    • Value
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Thank john2008a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanMngr, General Manager at Ibis Gent Centrum Opera, responded to this reviewResponded 3 June 2013

Dear John,

Thank you for your comments regarding your stay, they mean a lot to us and help us to improve
our quality and service.
We'll look into the matter of the hot water and make sure that the temperature is comfortable and constant.

We hope that we 'll be able to welcome you again in the future .

Best regards,

Stephan Vanwingene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2013

The hotel is located pretty close to the city center. Locating the hotel should not be a problem at all if you are taking the public transportation from Gent-Sint-Pieters station. You could just hop on to tram no 1 which will directly stop in front of the hotel. The hotel staff were attentive and friendly. They also provided a city map that was useful. The rooms were small including the bathroom but very well maintained, pretty much the standards of a 2 star ibis hotel. There is free WIFI throughout the hotel with good speed. Cannot comment on the breakfast as we did not opt for it and thought it was a bit overpriced (14 Euros per person).

All in all, it is a traveler friendly hotel and the services that you get is well worth the money. Would be great if they can work on the pricing of the breakfast :).

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank SNTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanMngr, General Manager at Ibis Gent Centrum Opera, responded to this reviewResponded 28 May 2013

Dear Travellers,

Thank you very much for your kind remarks and suggestions regarding your stay in our hotel.

Your comments are very precious for us as they help us to improve our quality and service.

Hope to welcome you again in Gent soon !

Best regards,

Stephan Vanwingene

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Gent Centrum Opera

Address: Nederkouter 24, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 38 Hotels in Ghent
Price Range: £63 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis Gent Centrum Opera 2*
Number of rooms: 134
Official Description (provided by the hotel):
The ibis Gent Centrum Opera is an economy hotel located in the vibrant medieval city centre of Ghent. With close proximity to all major touristic attractions as the 'Gravensteen' Castle and in the very heart of the shopping centre. The hotel is easily accessible by tram from the station. The tram stops in front of the hotel. The hotel is an ideal point of departure to discover the local museums as well as the Saint Bavo's Cathedral with the famous altarpiece 'Adoration of the Mystic Lamb'. The hotel offers air-conditioned rooms with a high speed Wi-Fi internet access and a trendy bar. On-site parking with possibility to store your bicycle. GLBT friendly hotel. Pets allowed. Meeting and luggage room available. There is a tram stop in front of the hotel, convenient travel connections to Bruges, Brussels and Antwerp. You can easily get to your business meeting or visit the well known landmarks in the four medieval cities of Flanders. The ibis Gent Centrum Opera hotel is located in Ghent within the entertainment and shopping district. The 134 rooms are equipped with the new Sweet Bed. The practical and inviting ibis room boasts all the features you want most including international TV channels and a bathroom with shower. Enjoy a treat or chill out with a drink in our friendly bar. All rooms are 100% non-smoking and there is complimentary Wi-Fi for all guests throughout the building. Ibis Gent Centrum Opera is ready to adjust to your schedule. Reception is open 24 hours a day to help with any of your queries. The Dawn of a Brand New Breakfast... Breakfast will never be boring again. Enjoy making your own Brussels waffles and try our different kinds of fresh baked bread, rolls and fresh squeezed orange juice. You can relax and enjoy our buffet daily from 6.30am to 10am (11am on the Weekend and Bank Holidays). Hotel with on-site parking, luggage room and place to store your bicycle. With convenient travel connections and only a 30 minutes drive to Bruges and less then one hour to Brussels and Antwerp. Hotel ibis Gent Centrum Opera is the ideal point of departure to visit the four most famous medieval cities in Flanders. The ibis Gent Centrum Opera hotel is located downtown Ghent within the entertainment and shopping district and offers the perfect base to explore the city. You can easily get to your business meeting or see the famous landmarks of nearby attractions including the Saint Bavo Cathedral with its famous Altarpiece 'Adoration of the Mustic Lamb' and the unique city centre located 'Gravensteen Castle'. ... more   less 
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Also Known As:
Ibis Gent Centrum Opera Hotel Ghent
Ibis Hotel Ghent
Accor Gent Centrum Opera

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