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Ibis Gent Centrum Opera
Ranked #14 of 37 Hotels in Ghent
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957 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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English first
Liverpool, United Kingdom
1 review
Reviewed 23 June 2014

I travel a lot recently and last week I had to visit the university of Ghent and I stayed in the Ibis Centrum Opera. I think it was the worst decision I have ever made. INCOMPETENT, unpolite (I would say RUDE) staffs, the dirty bathroom, very poor service and prices from the Moon. I am not a challenging guest, I have never complainted any hotels, but I have to do it first time in my life. My recommendation is: avoid the hotel!
I am going to visit the University of Ghent once again in July, but I am absolutly sure I will choose another hotel, even I need to walk longer.

Room Tip: Avoid the hotel!
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mippi347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this review, 25 June 2014
Dear guest,

Thank you for taking the time to tell us about your experience at the ibis Gent Centrum Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Stephan Vanwingene

Hotelmanager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chester, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014

The hotel staff here is extremely unaccommodating. One member in particular, Urgo, even went as far as to refuse to print a two page paper for me even after I offered to pay extra for it. They caused our trip to be inconvenienced and because of him I will never be staying at another one of these hotels again. I hope the management of this hotel reads this and takes proper action to ensure that any of there other guests don't have this same experience.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blake J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this review, 25 June 2014
We thank you for having taken the time to write to us following your stay at ibis Gent Centrum Opera.

You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we are sorry and we present our sincerest apologies for this unpleasant experience.

I attach considerable importance to correcting our mistakes, in order to improve the quality and you satisfaction.

We hope that, following our improvements, we may count you among the guests of ibis hotels, despite your unsatisfactory experience.

Once again, we thank you and hope to win back your trust.
Stephan Vanwingene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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The Netherlands
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 June 2014

For business i always prefer to stay in a Ibis hotel. Their concept really suits me, good staff, nice and clean rooms, good beds and breakfast and always a decent working wifi. This hotel is near the center of Gent (korenmarkt) where you can find some good restaurants. As always for an Ibis: good value for money.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amsterdam1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this review, 10 June 2014
Dear guests,

We very much appreciate your comments regarding your stay at our hotel.
It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Stephan Vanwingene

general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

Everything about this hotel was just fine except for the thin walls, which unfortunately kept me from sleeping. The location was great! The tram stops directly in front of the hotel so you can't beat that. If you don't want to take the tram it is not a far walk to the train station when you arrive in Gent. There were plenty of restaurants and bars close by and the attractions were not far. The hotel bar was actually quite nice with a good selection and good prices. I even had a chicken dish that was quite tasty. But, all of that is secondary to the fact that I heard everything going on during the night and could not sleep. Even with the window closed I heard the street conversations. The people in the next room sounded like they were sharing mine. It was really unfortunate because when you're moving from city to city it is important to get a good night sleep.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jsoz84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this review, 2 June 2014
Dear guests,

Thank you for taking the time to tell us about your experience at the ibis Gent Centrum Opera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Stephan Vanwingene
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
Reviewed 27 May 2014 via mobile

I really this hotel cause it is in downtown of Gent close to everything you can accuatly walk to the city and do shop and walk, the break fast is so yummy, the people are very polite and nice, the city is very cozy with many pubs and stores, I defily will come back there one day, also I recommend this hotel the price is very low!!!!

Stayed May 2014
Helpful?
Thank Marcos V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan V, General Manager at Ibis Gent Centrum Opera, responded to this review, 28 May 2014
Dear Marcos,

We very much appreciate your comments regarding your stay at the ibis Gent Centrum Opera. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Stephan Vanwingene
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Gent Centrum Opera

Property: Ibis Gent Centrum Opera
Address: Nederkouter 24, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 37 Hotels in Ghent
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Gent Centrum Opera 2*
Number of rooms: 134
Official Description (provided by the hotel):
The ibis Gent Centrum Opera is an economy hotel located in the vibrant medieval city centre of Ghent. With close proximity to all major touristic attractions as the 'Gravensteen' Castle and in the very heart of the shopping centre. The hotel is easily accessible by tram from the station. The tram stops in front of the hotel. The hotel is an ideal point of departure to discover the local museums as well as the Saint Bavo's Cathedral with the famous altarpiece 'Adoration of the Mystic Lamb'. The hotel offers air-conditioned rooms with a high speed Wi-Fi internet access and a trendy bar. On-site parking with possibility to store your bicycle. GLBT friendly hotel. Pets allowed. Meeting and luggage room available. There is a tram stop in front of the hotel, convenient travel connections to Bruges, Brussels and Antwerp. You can easily get to your business meeting or visit the well known landmarks in the four medieval cities of Flanders. The ibis Gent Centrum Opera hotel is located in Ghent within the entertainment and shopping district. The 134 rooms are equipped with the new Sweet Bed. The practical and inviting ibis room boasts all the features you want most including international TV channels and a bathroom with shower. Enjoy a treat or chill out with a drink in our friendly bar. All rooms are 100% non-smoking and there is complimentary Wi-Fi for all guests throughout the building. Ibis Gent Centrum Opera is ready to adjust to your schedule. Reception is open 24 hours a day to help with any of your queries. The Dawn of a Brand New Breakfast... Breakfast will never be boring again. Enjoy making your own Brussels waffles and try our different kinds of fresh baked bread, rolls and fresh squeezed orange juice. You can relax and enjoy our buffet daily from 6.30am to 10am (11am on the Weekend and Bank Holidays). Hotel with on-site parking, luggage room and place to store your bicycle. With convenient travel connections and only a 30 minutes drive to Bruges and less then one hour to Brussels and Antwerp. Hotel ibis Gent Centrum Opera is the ideal point of departure to visit the four most famous medieval cities in Flanders. The ibis Gent Centrum Opera hotel is located downtown Ghent within the entertainment and shopping district and offers the perfect base to explore the city. You can easily get to your business meeting or see the famous landmarks of nearby attractions including the Saint Bavo Cathedral with its famous Altarpiece 'Adoration of the Mustic Lamb' and the unique city centre located 'Gravensteen Castle'. ... more   less 
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Also Known As:
Ibis Gent Centrum Opera Hotel Ghent
Ibis Hotel Ghent
Accor Gent Centrum Opera

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