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“The 15 minute guarantee is actually honored!” 5 of 5 bubbles
Review of Ibis Gent Centrum St-Baafs Kathedraal

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Ibis Gent Centrum St-Baafs Kathedraal
Ranked #12 of 37 Hotels in Ghent
Granada, Andalucia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“The 15 minute guarantee is actually honored!”
5 of 5 bubbles Reviewed 3 January 2012

We went to stay in this hotel in gent after staying in a fairly luxurious, 4 star hotel in Amsterdam so since this was a 2 star it really was a step down. However for a 2 star it was nice. The bed was comfortable. And the room and bathroom were fairly clean. No free in room internet though. (We got a sim card for my phone and tethered our internet from that. 10 Euro for 2G of data was fine and we could then use mobile trip advisor from the phone, etc.)

In comparison we got a special on the 4 star in both amsterdam, and later the 4 star in brussels so those stays were something like 85 Euro a night were as the ibis was something like 67 a night. Personally I would pay the extra 18 euro for the 4 star hotels but we couldn't find any in gent. Thus we went with the Ibis. It started off not so good though since the shower was blocked. If you showered for 5 minutes the shower pan filled up with water and started to overflow. I went down in the morning and told reception. They said they were going to fix it, but the next night and the next night the shower was still not fixed. On checking out of the hotel I noticed they advertised everywhere that they will fix your problems within 15 minutes or "the stay is on us". So I said this to the reception and after a tiny bit of "we need to ring a manager", "we can offer you one night free", etc. I pointed out that the shower was not working for the last two nights with plenty of notice from me. They agreed and gave us the last two nights accommodation free! So they really do honor there word on this. At least in our case! The receptionist we checked out with was very nice, and the bar woman was also extremely nice and friendly!

So in conclusion I would definitely recommend this hotel (since I think the blocked shower thing was an exception and they handled it very well) and it is good value for money.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAES, General Manager at Ibis Gent Centrum St-Baafs Kathedraal, responded to this review, 7 February 2012
Dear,

Many thanks for your feedback. It's is super to see that our quality charter is recognized by our customers. This procedure is one of our most important rules as for maintaining a high standard of quality, as for keeping the staff and management alert to quality. Glad that this was honored correctly. Hopefully we will be able to welcome you in the future once again in Ghent under perfect conditions.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
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English first
Lisbon, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 20 December 2011

At check-in, the receptionist insistently tried to charge in advance for the stay with no cordialness and hospitality manners. After the room was cleaned the first time, half a dozen hairs were left on the bathroom door, probably from the dirty cleaning cloth. We complained at the reception in the afternoon and were told the housekeepers would only be back the following day. And then there's the distinctive plumbing smell when you use the hot water and the small space for the toilet and the difficult to squeeze hand soap, all typical Ibis.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank pedromatoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAES, Manager at Ibis Gent Centrum St-Baafs Kathedraal, responded to this review, 3 February 2012
Dear,

First off all I would like to thank you for taking the time to share with us true this media your feedback on your stay. Regarding the credit card issues during check-in I only can say that we ask for a credit card garantuee so that you extra's can be charged to your room without any problem during your stay as well that this 'reservation' is our garantuee for payment.
Your remarks regarding the cleanliness where a surprise and should haven't happen. The way we have dealed with this problem was not at all in line with our policy and way of working. I do apologize for this inconvenience.
As stated in your comments the Ibis concept for decorating the rooms and the amenities are a worldwide standard for the brand, therefore it's not possible to make alteration what so ever. Our apologies if this standard isn't in line with your expectations.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 14 December 2011

Hotel average, no coffee or iron in room. Rooms clean and the location is great to see the old city.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAES, General Manager at Ibis Gent Centrum St-Baafs Kathedraal, responded to this review, 3 February 2012
Dear,

Many thanks for positing you comments regarding your stay in the Ibis Ghent St Baafs. It's true as mentioned that we are situated at a 5' walk from all main shopping streets in Ghent and straight in the medieval hart of the town.
Regarding the rooms we have international standards for our brand, the best room on a top location at the best available price on the market is our tagline.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
exeter
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 10 December 2011

We have stayed here before,and would not hesitate to stay here again,Hotel is well situated for all site,s to see,and is not hard to find following the sign,s for hotel,down side is the hotel parking 13 spaces only underneath,slope in is very steep,(risk of grounding front of low slung car,mine just clears)but parking is close by underground again,cheap to park there 12euros for 20 hrs(inluding overnite stay),14 euro pp/b/fast is steep,we ate just around the corner for 8euros for 2,No tea making facilities in the room,so take your own travel kettle if you want your own tea in the room,but still a great hotel,to stay in

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mikesylv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAES, General Manager at Ibis Gent Centrum St-Baafs Kathedraal, responded to this review, 12 December 2011
Dear,

Thank you for taking the time to write your review on our hotel. This information helps us in improving on a daily basis our service. The best publicity to have as a general manager of a hotel is to read comments as "We have stayed here before, and would not hesitate to stay here again" and "a great hotel, to stay in". It's true that we have a super location ...only steps away from the Cathedral with the famous painting 'Lam Gods' and right into the historical heart of the medieval town of Ghent.
Hopefully we will be able to welcome you soon in our hotel once again.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 9 December 2011

As with most Ibis hotels, this one provides all that you need for a short stay without unnecessary luxuries. The big bonus is the situation, right in the heart of the old city, close to all of the main sights and the many excellent restaurants. Ghent is not the poor relation of Bruges but a fascinating place in its own right. The Ibis makes an ideal base. Don't buy a bottle of water in the bar because it will cost you five Euros! Beer is fairly priced. Breakfast offers a good buffet selection and hot food.

  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hengist002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAES, General Manager at Ibis Gent Centrum St-Baafs Kathedraal, responded to this review, 12 December 2011
Dear,

I would like to thank you for taking the time to write this review. Feedback of a stay has a Hugh contribution towards future results and improvements. Many Thanks. As you have mentioned in your comments is very pleased to see that we respond the full 100% to one of the base lines of the Ibis Brand: best price, best price quality offer on top location.
As manager it's very rewarding to see that the daily effort of the staff in trying to improve the service quality is seen and rewarded.
Many thanks.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 4 December 2011

the best
very good service.
friendly personnel
great location,
comfortable room clean and neat
the least
cost of breakfast , few hours to take breakfas
what i do not like ? why do i need to write 200 characters for these review?

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAES, Manager at Ibis Gent Centrum St-Baafs Kathedraal, responded to this review, 12 December 2011
Dear,

When your hotel, your staff and your level of service is rated with terms as "the best" - "Very good service" - "friendly personnel" makes it for a general manager very rewarding. The daily effort on keeping a high standard of quality, of looking for improvement makes this more than worthwhile. It's true that we have a top location in the historical hart of the medieval town of Ghent, only steps away from the cathedral.
Many thanks for these comments.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 24 November 2011

Ibis Kathedraal Ghent Hotel is perfectly situated for looking around the medieval centre, with the Cathedral (and its art) a stone's throw away, the Belfry, where the excellent Tourist Office is, just across the square and streets with many shops, cafes, bars, bistros leading off the square. The helpful receptionist gave us a booklet and map, which were very useful as we arrived after the tourist office closed, so we were able to go out straight away.
The hotel has a very welcoming look (and staff) and our room was very clean and warm (it was freezing outside overnight), but small, with little space to hang/store clothes (I suppose standard for Ibis) for 3 nights. The bench seat was oddly placed half under the desk, but that was really minor. The bed was comfortable, the shower clean and worked well, and nice to have hooks in the bathroom.
We thought breakfast buffet was overpriced at 14euros each per day, but didn't notice any cafes nearby open early and the rooms don't have kettles. There was also an express breakfast for 7euros of juice, hot drink, pastry and possibly roll/jam (not sure!).
We were impressed by the friendly, courteous, helpful staff who all spoke English.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAES, Manager at Ibis Gent Centrum St-Baafs Kathedraal, responded to this review, 26 November 2011
Dear,

Let me first of all thank you for taking the time to send by means of this review your feedback of your stay. It's very rewarding for me as manager and even more for the staff to be described as “impressed by the friendly, courteous, helpful staff who all spoke English” and” warm welcome". The daily efforts that my staff is making to improve on quality and service makes this more then worthwhile. It's true that our location in the historical hart of the medieval city is super. As we are on a continuous improvement of our room types on a daily basis on an international level I'm sure that in the future the tea and coffee facilities, the storage place will be part of these improvements.

Many thanks and hopefully we will be able to welcome you once again in the lovely city of Ghent in the near future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Gent Centrum St-Baafs Kathedraal

Property: Ibis Gent Centrum St-Baafs Kathedraal
Address: Limburgstraat 2, Ghent 9000, Belgium
Phone Number:
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 37 Hotels in Ghent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Gent Centrum St-Baafs Kathedraal 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Ibis Gent Centrum Kathedraal hotel is located in the historic and commercial centre of Ghent, facing the cathedral, right next to historic monuments (museum, abbey, castle) and a few kilometres from the Exhibition Centre and the Convention Centre. Ideal for business and tourist stays, the hotel has 120 rooms with free WiFi internet access including three rooms for guests with limited mobility. The hotel also features a 24 hour bar. Pets welcome. ... more   less 
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Also Known As:
Ibis Gent Centrum Kathedraal Hotel Ghent
Ibis Hotel Ghent
Accor Gent Centrum Kathedraal

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