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“Bad Service at this hotel”
Review of Europa Hotel

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Europa Hotel
Ranked #15 of 38 Hotels in Ghent
Reviewed 10 May 2011

I stayed at this hotel last week for 4 days. When I arrved it was like a building site. The staff were not friendly and did not make me or my party of 8 feel welcome. When our stay came to an end we realised that we could not pay with a credit card, it must be the only hotel in the world that dosen't accept one. We had to go a look for an ATM which was miles away. The rate they advertise does not allow for the city tax which all other hotels in Gent do. There was also no lobby area where you could site and wait.

  • Stayed: May 2011, travelled with friends
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Thank Gniwor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europahotel_11, Front Office Manager at Europa Hotel, responded to this reviewResponded 21 July 2011

Our hotel is completely renovated and was closed for 6 months, we re-opened on the 5th of May 2011. As it is with almost every building or renovation project of this size there were indeed a few things that still needed work at the last moment. One of the problems we experienced at the time was a malfunctioning credit card terminal. We do however accept all major credit cards as well as Bancontact and Maestro. The nearest cash dispender is situated at 700 meter from the hotel.
The fact that our staff was not pleased with these guest might have something to do with te fact that suncream was smeered on several of the mirrors in the rooms and in the lift. Brand new furniture is not to be used as a resting place for feet in shoes. The peace and quiet of other hotel guests must be respected at all times.

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Reviews (251)
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95 - 101 of 251 reviews

Reviewed 23 January 2008

The hotel is not in the centre, far away if you go walking but just 5 minutes by car.
It's a typical budget hotel, nothing special in it, although at not cheap price (85 €). Rooms: don't expect any luxury although it was very spacious.
Breakfast is good and the staff very helpful

  • Stayed: January 2008, travelled on business
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1  Thank Borja_donosti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2007

Okay for a short overnight stay was our requirement for a Friday night. The Europa Hotel fitted the bill. We stayed for dinner and enjoyed nice juicy steaks and a bottle of red but were a little disappointed by the lack of atmosphere as we were the only two diners that evening. I would suggest that they switched off the numerous downlighter spotlights during the evening and introduced some "mood" lighting. Sadly. the beds were of the hard foam on a chipboard base variety and we were glad to leave them for a good breakfast next morning.

  • Stayed: October 2007, travelled with family
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2  Thank cfhalliday
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Reviewed 2 weeks ago
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  • Stayed: November 2017, travelled with friends
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    • Service
Thank xenianelissen
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Monique D, General Manager at Europa Hotel, responded to this reviewResponded 2 weeks ago
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Reviewed 2 weeks ago via mobile
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Stayed: November 2017, travelled as a couple
Thank dominiquel923
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Monique D, General Manager at Europa Hotel, responded to this reviewResponded 2 weeks ago
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Reviewed 4 weeks ago
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Room Tip: Kamer aan de achterkant van het hotel heeft last van machine geluiden 's nachts
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  • Stayed: October 2017, travelled with friends
    • Rooms
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    • Service
Thank kristienslangen
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Monique D, General Manager at Europa Hotel, responded to this reviewResponded 4 weeks ago
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Reviewed 4 weeks ago via mobile
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Stayed: October 2017, travelled with friends
Thank Lisa M
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Monique D, General Manager at Europa Hotel, responded to this reviewResponded 4 weeks ago
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Additional Information about Europa Hotel

Address: Gordunakaai 59, Ghent 9000, Belgium
Region: Belgium > Flanders > East Flanders Province > Ghent
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 38 Hotels in Ghent
Price Range: £62 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Europa Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Trendy family-run hotel, quiet and yet centrally situated. Completely renovated, re-opened since the 5th of May 2011. At 800 m from St. Pieters’ Station (main station), 1,5 km from the city-centre. Public transport to the city centre at 400 m from the hotel. Easy access to the motorways E17 and E40. Close to Flanders Expo and the Congress centre. The hotel is overlooking the ‘Golden River’, the Leie and is located near the Watersportbaan and the Blaarmeersen and the Topsporthal. The hotel also offers you parking facilities - there’s private parking next to the hotel as well as an underground garage. 41 comfortable rooms, fully equipped with private bathrooms with bath or shower, telephone for local communication and abroad, colour television with remote control, etc…24 hour service! Free Wifi in the lobby, bar and rooms. Bistro Gorduna offers lunch and dinner with a daily menu or "a la carte." Bistro closed on Saturday afternoon and Sunday. 4 Meeting rooms with a capacity of 5 to 280 persons, perfect for seminars, congresses, business lunches, conferences, banquets and other arrangements. In a word, our hotel offers you a cocktail of hospitality, comfort and modern facilities! ... more   less 
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