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Holiday Inn Express Gent
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Reviews (463)
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All reviewssmall choicebig car parkcity centrefamily roomparking chargean overnight staybus stopfree wifibreakfast was includeddouble bedbusiness triproom ratetea and coffeestayed here for nightscomfortable roomsboiled eggsyogurt
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201 - 206 of 463 reviews
Reviewed 6 October 2012

This hotel was excellent, we booked from England for a trip to the Netherlands to break our journey. We booked two family rooms rooms to accomodate us and our six children ranging from 21 down to 4 and as it was an online booking we had no idea what to expect when we arrived. However, the rooms were really clean, the extra sofa beds were already made up ready for use (I had expected to be asking for extra bedding etc to do the job ourselves) and breakfast was included. The breakfast was varied and filling. The ensuites didn't have a a bath which was very slightly disappointing but they did have a shower and it was scrupulously clean and well presented, new and modern, with towels and tolietries included. The staff were friendly and helpful. The hotel was located in a fairly industrial place but it was exceptionally easy to find and there was loads of parking available. We loved it and would definitely stay here again with no hesitation.

  • Stayed: August 2012, travelled with family
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1  Thank RoyalPeanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2012

2 star quality for 4 star price. Plus added charge for parking, when there is nothing else around there. The only people parking at this hotel are actually staying there and not people just using the car park. Bathroom has a shower with a shower curtain, really how unpleasant is that? No fridge and no safe in the room, so u have to take everything with u when you leave the room. If this is indicative of Holiday inn express, then never again.

Stayed: September 2012
Thank sufferfools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXHI_Gent_manager, General Manager at Holiday Inn Express Gent, responded to this reviewResponded 1 October 2012

Dear puhkface

I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services.

With regards to your opinion on the Holiday Inn Express brand, i can only agree that a bath, minibar and safe are not part of the standard features in our rooms. Holiday Inn Express is all about offering a fresh, clean, uncomplicated hotel choice where comfort, convenience and and friendly staff are important. And here in Gent, there's free breakfast and reliable WiFi included too.

For your future lodging needs, may i invite you to visit the IHG.com website to discover the many other brands we have to offer? With over 4,400 hotels worldwide, there is surely a brand that offers just what you're looking for. If you're visiting the Gent area again, the following IHG hotels do offer the features you find important :
Holiday Inn Gent Expo 4* ; (5 minutes by car from our location)
Crowne Plaza Brugge 4*+ and
Crowne Plaza Antwerpen 4*+ (both at appr. 35 minutes drive from Gent).

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing InterContinental Hotels Group.

Sincerely

Laurens Roels
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2012 via mobile

Very clean and tidy. Staff are friendly and very pleasant. The restaurant is good and the breakfast is very good as it does not topically consist of croissants and budget cereals as many places do on this part of the continent. Massive car park and free eifi

  • Stayed: September 2012
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1  Thank Mr_Chulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012

If you have a car, this is a great choice. The rates are very reasonable. The rooms are spotlessly clean and very large with all the necessary facilities, including free wi-fi. There's a decent restaurant too. Great experience overall.

However, if you are a tourist without transport it is far from ideal. There is a bus stop near the hotel but it's really too far out to be practical.

  • Stayed: August 2012, travelled solo
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Thank Col1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2012

I was plesantly surprised at the size of the room. Much bigger to other H Inn or Express. What was more surprising was the room could accomodate 4 people. So if you are travelling as a family I gues just one room is enough for 2 adults plus 2 children. See picture to find out what I am saying. Very friendly and ENglish speaking staff. Clean rooms, good dining and breakfast typical H inn spread.

Room Tip: Choose a double if you are two or more and you get big rooms with a couch or a cot that can accomodate 2 childres or one adult.
  • Stayed: August 2012, travelled on business
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Thank Krish_srinivasan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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