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Holiday Inn Express Gent
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Reviews (462)
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All reviewssmall choicebig car parkcity centrefamily roomparking chargean overnight staybus stopfree wifibreakfast was includeddouble bedbusiness triproom ratetea and coffeestayed here for nightscomfortable roomsboiled eggsyogurt
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166 - 171 of 462 reviews
Reviewed 29 August 2013

Going on a quick tour of Belgium to places not been to I decided that as far as possible I'd opt for know entities as far as hotels are concerned, hence this being one of the options to get a family room. The setting is rather like many of these, on the edge of a semi business/retail park - although not too far away from the centre, it can hardly be described as convenient to just pop into Gent centre. The hotel was more or less as expected with a reasonable public area, good sized rooms well presented etc. There is a huge car park and on the entrance side it seems to have a conference/exhibition part of the hotel.
The room was large and had a/c, kettle etc; although no fridge; the bathroom was the usual HIE design with the bathroom door doubling as a WC one when in use. Very clean and crisply laundered bedding , plenty of towels etc - good standard.
The breakfast spread was good and staff on the ball refilling as necessary since the hotel was quite busy and they opened up an over spill breakfast room seating area. The actual area where the buffet is laid out is a bit cramped when busy and for some reason the boiled egg machine was on the other side of the area and not well marked. The staff were quite helpful.
Be warned though the car parking is not free even if staying there and at 10 euros a night I felt this was more than enough for its out of town location.

  • Stayed: August 2013, travelled with family
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Thank trebor1677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

Very clean, and good food.
Close to university and the price is good.
With taxi you can reach center of city in 15 min.
I'll come back again....................................................................

  • Stayed: August 2013, travelled on business
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Thank Giuseppe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXHI_Gent_manager, General Manager at Holiday Inn Express Gent, responded to this reviewResponded 30 August 2013

Dear Giuseppe

Thank you very much for your kind review. I'm very happy to read that a senior contributor on Tripadvisor confirms that Holiday Inn Express offers much value for your money.

The University Hospital and the Pharmaceutical Sciences department are located across the street, and most other faculties can be found within 5km of the hotel.

Thank you for using InterContinental Hotels Group. We look forward to your return visit!

Sincerely

Laurens Roels
Hotel Manager

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Reviewed 24 August 2013

A clean and relatively comfortable room. Unfortunately for us it was a hot couple of nights and the air conditioning just wasn't sufficient to keep us cool and the very small opening in such a large window was never going to allow any air into the room.
The reception staff were helpful, polite and friendly as was the young man at the bar. The waiting staff on the evening were keen to help and ensure we enjoyed our meal.
Breakfast was another matter!!
Ignoring the pushing and barging from the other guests from other parts of europe who took so much food and mostly wasted it or, like the other half, made themselves snacks for the day and basically emptied the shelves of food so we had to keep waiting for stuff, there was a reasonable selection of items to choose from. The serving staff were rude! They too barged there way around. One lady in particular, short cropped blond hair and the largest rear end, was particularly rude! We even had to deal with her on our second evening in the restaurant and decided to eat elsewhere!
Only one thing really irked us and that was the car park fee. Should have been free for guests but instead cost us 20euros for the two nights. Add that to the Belgium "city tax" at 2euro50 per adult per night and the hidden charges soon mount up.
All in all the Hotel is what it is and was sufficient for our stop over. Somewhere to lay our heads.
Belgium is another matter and I for one would not rush back, despite the people being really pleasant.

Room Tip: Ideal as a stopover or a base for seeing elsewhere. Basically just a place to rest your head as there is nothing else to do there or nearby
  • Stayed: August 2013, travelled with family
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Thank Hipscrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXHI_Gent_manager, General Manager at Holiday Inn Express Gent, responded to this reviewResponded 26 August 2013

Dear Hipscrew

Thank you for choosing to stay with us. We appreciate your 4 out of 5 score for Value, Rooms and Cleanliness. We strive as a hotel to provide a clean, safe, and comfortable place to stay. While we appreciate your positive comments, we are disappointed to hear your comments regarding the breakfast service. We are sorry we fell short of your expectations. Thank you for your feedback as it informs us of ways in which we may better serve our guests to further guest satisfaction. We appreciate your feedback and look forward to welcoming you back in the future.

Sincerely
Laurens Roels
Hotel Manager

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Reviewed 17 August 2013

Used this hotel as a base for a 2 night stay to see Ghent and to travel into Holland and the North Belgium coast. The room was very spacious, even with the sofa bed opened out. Internet connection was fast and free. There was a choice of TV channels. Reception staff were very helpful and polite and gave good advice about how to get into Ghent and the choices of parking or bus/train. The breakfast buffet had lots of choice, but the queue for it was long as the hotel seemed very busy whilst we were there.
My only complaint would be the cost of parking - 10 Euros per night and there was nowhere else to park so you have no choice .

Room Tip: ask for a quiet room away from the road
  • Stayed: August 2013, travelled with family
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Thank Windsormiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXHI_Gent_manager, General Manager at Holiday Inn Express Gent, responded to this reviewResponded 19 August 2013

Dear Windsormiss

Thank you very much for taking the time to review our hotel. I am very happy that you have used the excellent E17 and E40 motorway connections nearby to discover the Flanders region.

With regards to the breakfast queue, it can indeed get a bit busy in the weekend when lots of families want to sleep out and then come to breakfast between 9.15 and 10am. If you want to have breakfast in comfort, we do advise to come before 9am.

Again, thank you for choosing Holiday Inn Express Gent. We look forward to meeting you again in Gent.

Sincerely
Laurens Roels
Hotel Manager

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Reviewed 17 August 2013

We booked a family room for 2 adults and 2 children. We had plenty of room to move around. Breakfast was included in the price, available all morning until 10 and absolutely OK.
We found 10 Euros for parking to be a bit high, considering there was no alternative. Otherwise, no complaints.

  • Stayed: August 2013, travelled with family
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Thank 4brooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXHI_Gent_manager, General Manager at Holiday Inn Express Gent, responded to this reviewResponded 19 August 2013

Dear 4brooklyn

It's great to read that you have enjoyed Gent with the entire family. Our rooms are 28sqm so indeed there is plenty of room to move around.

Did you know that we even have 10 connecting rooms for families of more than 4 persons?

When you come back to Gent, make sure you ask at reception for all the special activities for kids in town. The Castle of the Counts or the Blaarmeersen Sports park are always great fun, and there's also a lot of museums with special tours for children.

Sincerely
Laurens Roels
Hotel Manager

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